Firestone Complete Auto Care

32670 John R Rd, Madison Heights, MI 48071, USA

Address:	32670 John R Rd, Madison Heights, MI 48071, USA
Phone:	+1 248-284-4427
Site:	firestonecompleteautocare.com
Rating:	3.2
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 27

Reviews 6

Phil Newman

I was having brake problems and had done some work to track down the source of the problem. I took it in, let them know what was occurring, and expected them to do some diagnostic work. Their call to me was, that it needed new front brakes, said they had the parts, itd be a couple of hours and itd be good to go. Now, it most likely needed brakes, but now rather than later, Im not convinced. The next morning when I arrived to pick it up I was told there were more problems - a couple of brake lines and the master cylindar. This is where I question their diagnostic process, and because the way the work was done, it doesnt appear they tested whether the master cylinder was bad or not. You know, its easier, quicker and has higher billing to just replace parts rather than run diagnostics. They did replace the master cylinder, yet the reservoir was changed also, with what sure looks like a used one. They did discount the retail price, given the circumstances - which was very much appreciated. But clearly, the mechanic was pissed off or had better things to do, because he did not properly attach the air cleaner, didnt even bother securing another cover and spilled brake fluid all over the place - which according to the container is caustic and flammable. You know, I have had good experiences with these guys in the past, so I dont want to totally knock them, but I gotta give them a 2 on this job, because the way this was handled was shoddy. And the workmanship at the end, makes me question the overall workmanship. If he just threw stuff together, didnt tighten things down properly, do I have to worry about things coming loose and falling apart?!

Prabuddha Mohanty

I have been going to this particular store (Madison Hts, MI) for nearly 5 years now, and have never had any complaints. The guys who used to manage the store (John and Jeff) were very friendly and courteous. However they are now gone and replaced by two other guys, one of whom (Pat) thinks he knows everything and despite my suggestion to change a few parts on my car wouldnt do it. He wouldnt believe me when I told him that Firestone had sent me a certificate/coupon for free diagnostics and demanded that I show it to him. He was adamant about his knowledge about their service deals, coupons and said he had 17 years of experience. And wasnt even apologetic when he saw the sticker on my windshield. My original complaint was about a belt noise I hear when I start my car cold. I suggested that they take a look at is as it needs replacing. He called me to tell me there was nothing wrong with the car, which, I believe, was just to spite me. And when asked if this was normal, he didnt have an answer. I am surprised such folk are allowed to run a place of business. Unless I need something done urgently, I am not going back here. I would much rather drive a little distance to get better service. UPDATE: since this post and a customer feedback on their website, I was called by the manager who offered to have a lot of things done, some parts replaced and services at a very well discounted prices. I can only hope that this was to show Firestone really cares and not just for good reviews.

Lauryn Ward

The staff inside are very friendly but not so great at making phone calls. Dropped my car off with a flat tire and about 4 hours later I had to call them to get an update on prices/timeline etc. We ended up choosing to get a full set plus the alignment and whatnot, got a call about 2 hours after that that something had been broken and theyd have to wait until morning to get the piece from a dealership. They fixed it for free so we were fine with that. I had to call them again the next day to see if it was ready and I got an "almost" so we headed up there to pay and pick it up. First thing I noticed was that my car had been test driven through a ton of mud and they didnt bother to get any of it off. Second, about 2 miles down the road I hard a grinding or scraping sound coming from the rear drivers side tire. I called them and before I could finish describing what was wrong the guy goes, "Oh yeah I meant to tell you that some rust got down in the brake drum so thats all it is and it should go away on its own." It had only gotten worse by the time I got home. My fiancé had to take the tire off, take the brake drum off, and out pops a scratched up metal shard (see picture). The brake was broken and there was a chunk of metal scraping against the inside of the drum as the wheel turned. The worst part is that they were well aware of the horrible noise and still thought it was okay to let the customer drive the car off the lot. Will not go back to this location after that.

Candace Conley

Went to get a oil change,tire repair and brake check which took 2 1/2 hours to do. A week later the radiator hose just so happen to come completely off causing my antifreeze to leaking All over my engine and over heating my car. The clamp on my hose was not old or broken. I am now having it taken in to my regular mechanic for pressure check but I was told it looked as though it was tampered with. I really hope this is not the case because that is truly upsetting someone would cause a problem to anothers vehicle just so they had to bring it back. This is truly sad. My mechanic now informed me that my oil pan needs to be replaced. We called Ron but he wasnt any help. Your place neglected to tell me that i had or they caused a problem. They let me leave without saying anything. This is terrible business. I wont complain about the money I have to spend to correct this but I do want everyone to be aware when taking your vehicle here.

Eric Chau

It was time for me to replace my set of tires for my Acura TL. I had been doing business with Discount Tires for over 5-6 years. Upon recommendation from my parents (they have been clients there for a long time), i decided to give Firestone a try. The tires were replaced without problems. However, my car started having a loud noise after I got my car back. After i took the vehicle back, the manager Ron told me it was a tiny rusted hole in the exhaust pipe and sent me down the street to get it repaired. It makes no sense that there was no sound before they worked on my car and suddenly it turned up. There was also a long delay with the work. Although i was 30 minutes late for my appointment, it took them 3 hours for me to get the vehicle back. It was totally a disregard for my time. i dont trust the work that they do and I wont go back again.

dave mech

I brought in two 10 inch scooter rims with the old tubes and tires already removed. just wanted the new ones i had put on which the mechanic told me he could do. got a call back that he popped one tube and that he couldnt find another. so i had to drive across town to buy another one. got a call later in the day that the other tube wasnt holding air after i had already tested it before i bought it in. so i had to drive back across town to buy another tube and the tool to put the wheels on. i was told i would receive a reimbursement for the tubes i bought but when i brought in the receipt they told me the cost of labor would equal out the cost. In the end though i still paid for labor after covering two of their mistakes and wasting my time. horrible service that they expect you to pay for. Stay Away From This Store.