Address: | 2150 Stephenson Hwy, Troy, MI 48083, USA |
Phone: | +1 248-720-7777 |
Site: | metro25repairs.com |
Rating: | 4.7 |
Working: | 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 8AM–2PM Closed |
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Katie Dorko
I used a Groupon to receive an oil change and tire rotation. I made an appointment which I was asked the model and make of my car. When I walked in the day of my appointment, I again stated the model and make of my car. After a half hour of waiting I was then informed that my car takes a special type of oil and would need to pay an additional $30. With being a woman and having numerous experiences with car places ripping me off, I called my father to make sure this wasnt occurring again. He guided me to take my car some place else. The problem came with the men at Auto and Truck Repair already taking the oil out of my car assuming I was going to pay them this extra amount. I was then told I needed to look at my owners manual and check what type of oil my car needs. I also was told I needed to sign a piece of paper which was very rudely stated how I called my dad and how I being an adult chose to go with what my father suggested. I found this place completely unprofessional and feel a man would have NEVER been treated this way. I did look at my owners manual which stated regular oil is fine to use and I can use the synthetic oil next time. Also, youd think with so much experience, these men would know ahead of time what type of oil certain cars take, and ask a customer what direction they would like to take before taking the oil out of their car.I will never go to this place again and would never recommended them to anyone, especially females.
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J. Watkins
I purchased brake service through Groupon. Unfortunately, even after corresponding with them via Facebook to make sure the Groupon included everything I thought brake service would include (which I assumed would be the brakes, labor AND any necessary hardware) - I made the mistake of not paying enough attention to what wasnt stated. In a nutshell, I was baited and switched immediately (lo and behold, the brake special advertised on Groupon didnt include hardware -I didnt know such a thing was possible). I ended up getting the more expensive brakes which actually included hardware, and I let them talk me into a timing belt, but because I couldnt afford to get rotors also at the time (hence, my initial excitement about the Groupon deal), they refused to warranty my brakes. Although they may not technically or legally be wrong, I felt mistreated and still feel this way even after 7 months. The kicker is that my car is 15 years old - Im very loyal and I need a regular repair shop, which I was hoping they might have been (I also explained this). Oh well, guess Ill stick with Midas.
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Vallerie Kronner
Ive been coming here for many years now, and always recommend to friends, family and co-workers. I trust them and their staff to always take care of me and my vehicles. Its "top notch" master mechanics and staff are always looking out for their customers best interest. Prices are unbeatable and parts are always guaranteed. Whether its looking over a new or used auto for certifiable status, or servicing your work truck; construction & commercial fleets, Metro 25 does it all! Waiting area, baths, kitchen and lobby are clean with a welcoming comfort away from home. Scott at the front desk is very friendly & knowledgeable, he makes sure that they can accommodate me. When Im experiencing car trouble and no time to make an appointment, Scott helps get me in and back on the road. Greg Bowen is a great mechanic, whom I always request when Im here. He will do whatever it takes to make sure Im highly satisfied. Dont think twice before making your choice and choose Metro 25 Auto and Truck Repair on Stephenson Hwy just north of Maple or "15 mile Rd".
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Donald Wetter
Great service done fast, honest staff and overall an amazing experience at a time that should have been dreadful. I had a issue with my truck and had tried two other shops and the only results were a dent in my wallet at three days wasted. At my wits end and a few hundred dollars less in my pocket I went to metro-25 on a recommendation from a friend. They got me in and out quickly. They checked the alignment and found it indeed was fine and discovered I had two bad tires that pulled to the right. They put the two bad tires on the back and in the end there was no charge which made me feel guilty because it seems everyone else just wants money with or without results. They even discovered a oil leak I plan on having them resolve. I am amazed at their honesty and generosity and there is no price I could pay for service like that. What they have done for me is priceless and made me a new customer.
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J C
This place gives amazing service. Scott helps me out when I go in, and is extremely helpful. He doesnt talk down to you and try to scam you like other places, but actually takes the time to inform and educate you so you can make the right decisions for your car. Everyone is extremely accommodating, and you dont have to worry getting faulty information. The facility itself has a few rooms where you can hang out while you wait, with free wifi, tv, magazines, and coffee....everyone you could need! You can see the passion in these technicians; they are great at what they do, and it is very evident in their amazing work! Highly recommend this place!
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Bernistine Eubanks
I have had 3 visits thus far, and everything went well. They provide very good customer service, and I value the information that they provide via the FREE Inspection. Ive noticed that my receipts continue to recommend repairs that are no longer needed, and would prefer that the receipts correctly reflect the condition of my vehicle. I would also prefer to have the option to stop in for an oil change, without an appointment, but I do understand that appointments help with the management of time and resources. Overall, I plan to continue using the services at this facility, and look forward to continued satisfaction.
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Jillian Tisch
Scott has been my go to guy for many years when Ive needed repairs on my vehicles. This location is convenient, friendly, and best of all they wont sell you something you dont need. They service every type of vehicle from my Honda CVR to semi trucks and motor homes. They provide a sitting room and a conference room for those professionals and students like myself to be able to continue your work while you wait. Or you can enjoying playing on your phone with their free Wi Fi or enjoy some TV while you wait. Ladies, you will be in good hands.
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Taniya Davis
First off Metro25 is the absolute best car shops I’ve been to I don’t have experience in this field, but being a women you know how we can typically get messed over with all these auto repair shops. The staff here is amazing very professional and friendly. Joel will definitely go above the call of duty for his clients and do the best to address concerns and give the best service with understanding “good old integrity and genuine honesty”. I’ve expressed my gratitude and assured the place they have gained a customer for life.
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WDIV NewsOps
WDIV Local 4 Loves Metro 25 Auto and Truck Repair! We drive our station vehicles all the way out to Troy from downtown Detroit because of the Great Service to our vehicles and even better customer service. They are extremely honest and trustworthy. They take care of us and they will take care of you too. They help us keep up on our preventive maintenance and it has saved us a good bit of money. If we can keep our trucks on the road we can continue to provide you the best news coverage in Metro Detroit.