US Post Office
| Address: | 29441 John R Rd, Madison Heights, MI 48071, USA |
| Phone: | +1 248-547-2975 |
| Site: | usps.com |
| Rating: | 1.7 |
| Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 8AM–4PM Closed |
Location
Photos 1
Reviews 10
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Anonymous User
OMG, all I can say is absolutely horrible. The one clerk Patty went above and beyond out her way to help and assist, but she was unaware of how to do a particular task. I arrived 10 minutes before closing and she needed help from the older bald buy with a partial tattoo around his wrist (He seemed very feminine - possibly Gay) (Nothing against gays, this is the best way I can describe this guy) - but he was so rude, not only to myself and the other customers waiting, but also to Patty. I completely understand why the postal service is going to the S*** hole, its because of arrogant, rude, idiots like this guy. I will never in my life go to another postal place again, from now on all my bills will get elected for e-mail delivery. Look at the reviews, go someplace else until they get rid of this idiot who I think may be the guy running the front there. The entire 10 minutes he complained to every customer that approached the counter, then he bragged about his recent vacation he took. What a load! This is why you will be out of a job here soon and mopping someones floor. WORST CUSTOMER SERVICE EVER!!!
FR
Francine Smith-Sneed
I mailed a Father Card on 6/6/2017 to California kept calling my son has he received the card and he kept calling saying no card in the mail today so on the 17th of June asked him one more time did he received the card and the answer was no so we thought the card was lost come today 6/19/2017 at 5:30 P.M. the mailman drop the mail in my mailbox and there was the card saying returned for postage you mean to tell me my card sat at the Madison Heights Post Office all that time instead of return the card back to me when they found out no stamp on the enveloped that post office sucks that not the first time that has happen to me . I paid for express mail that should have been delivered in two days and the person never gotten it. I am going to take my mail to another postal service because that do not care about people mails or the people business up there. After 51 complains or reviews look like somebody should have look into that postal services they are going to lose a lots of people business up there unless that get that office together.
MI
Mitch Martin
No excuse for such bad customer service/treatment: Im an artist and need to ship prints of my paintings without them getting bent. I chose the wrong type of envelope (sue me) and when I asked if theres a different kind that would prevent my painting from bending I was told that there is, but I have to buy the envelope I wrote on because nobody else can use it now. Thats perfectly fine. The reason Im upset about it is because the woman, who was the only person working kept shuffling me around in between other customers she was helping, making me look like some helpless nobody and by the time she actually gave me my option, which was to go home and find cardboard to put in the envelope, the store was closing in 10 minutes! So in the end her lack of accommodation made me have to make 2 trips and waste a days worth of delivery time. Do not go here if you expect to be treated fairly and with respect.
MI
Michael Darowski
Tried calling countless times since we were missing HUNDREDS OF DOLLARS WORTH OF DELIVERIES!!!!! Eventually someone answered and told me that I needed to come in to talk to a manager. When I got there, with attitude and judgement, they told me to call their customer service number! No apology. After many hours of trying to file a legit complaint, I ended up having to file with their watchdog company which did absolutely nothing. Lately, their new thing is marking packages delivered but bringing them a day or so later, likely as to not raise any red flags within their department, especially with Amazon orders. Thats IF we even get our order. Very upsetting. I feel bad for any actual decent people that work there though I question if thats possible with the service we have received. We usually just have packaged shipped to our work in order to go through another USPS location.
MI
Misc Junk
Constant turn over in window staff. Some window clerks are nasty. Many are just incompetent. Constantly misdelivering mail to my house. Dont answer their phone when you call them. They turn you away and tell you the office is closed if you arrive close to closing time, but before closing time. They used to have a good employee, a black woman named Cay, but she was thrown out of her position and sent to another location against her will. The gay supervisor was always in a bitter, jaded, Bette Davis mood. They added a postal machine so they could cut down on staff, and after they cut down on staff, they removed the postal machine. This post office should be on TV as an example of incompetency.
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Anonymous User
Tried to get a passport renewal form from the clerk (Yvette) today and she was so rattled up, yelling at customers it was impossible. She & other clerk were NOT the passport people. Passport help suppose to be open 10 - 3 Mon - Fri, but that person goes to lunch 12:30 - 1:30. Makes no sense. Now, I dont even know if I have the right form and have to find a USPO open after 5:30 to see if its the right one. Someone needs to calm her down or get her away from the public before she has a stroke. It wasnt that busy until a person brought in 20 packages, then the line was out the door on 8/9/10 at 12:35pm.
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Nathaniel stolz
Waiting for package to be delivered, sitting on the porch watching the delivery guy park in front of my house, make his rounds around the block. Delivers my neighbors mail, walks back to truck and leaves. Look at the status on their website and says my package was delivered. Ummmmm no it definitely wasnt, I was literally sitting there watching. Then try to call USPS and guess what, a damn automated system with no human interaction. What kind of damn system so they run! A bunch of useless individuals work there. Cant wait to hear the excuses Im gonna get when I go to the office in the morning!
DR
Drew Williams
Package was out for delivery today with signature confirmation. Got home and there was no "we missed you slip" anywhere so Ive been waiting at home for the past few hrs expecting the package yet to be delivered. Just got a shipping update in real time that the package is at the post office waiting for me to pick it up. First off, the post office is closed... and ohh yea, went there about an hr ago to see if the package was there and the guy said it wasnt. Awesome.
A
Anonymous User
They constantly return mail despite the fact that Ive lived at this location for 5 years now. For some reason though I continue to receive mail for people who havent lived here in at least 5 yrs. Theyve opened my parcels and instead of returning the items to me, they billed the person I was mailing them to (?!)... happened twice. Confirmed delivery on an item never received. Absolutely non-responsive by phone. SHUT IT DOWN!
JI
Jimmy Jaks
This place delivered a parcell package to me on the 30th and I wasnt able to sign for it. I left the sign-slip for them to leave the package the next time they arrived and its now been 18 days and I STILL havent seen my package... The tacking on it doesnt even show any activity... Is this even legal??? I wish I could give 0 stars... 1 Implies they deserve some sort of merit