Eller Services - Heating, Air Conditioning, Plumbing

1900 S Livernois Rd, Rochester Hills, MI 48307, USA

Address:	1900 S Livernois Rd, Rochester Hills, MI 48307, USA
Phone:	+1 248-652-6650
Site:	ellerservices.com
Rating:	4.6
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed

Location

Photos 14

Reviews 14

Veronica Smith

Our AC quit working. When they first came out to look at it they said the motor was bad and the line was blocked somewhere. Said he couldnt do anything for us that day. No charge. Basically we needed a new motor or a whole new unit. We opted for a whole new unit but when they came out to install it, they said the control board on the furnace was bad and that needed to be replaced, or the blowers wouldnt blow. Third time they come out, they replaced the control board BUT they discovered the entire furnace needed to be replaced because our humidifier had backed out a bunch of sludge into the furnace and fried everything inside. Honestly it all stemmed from poor worksmanship when the house was built and the original unit was installed (about 10 years ago). In the end, we are happy with the service we received, we are glad they worked us through this entire process and explained everything in detail (my husband works a lot so I had to deal with much of this without him). Kevin is very knowledgeable. The guys were very honest and reasonable. Even the lady I spoke to on the phone was very patient and professional with me (I wish I remembered her name). I just wish we would have known from the beginning about the sludge and that everything was going to have to be replaced versus this drawn out process. Why didnt the first guy catch that? Never saw the first guy again. But my air is working now and I know I wont have problems come this winter. I will definitely use them again if I ever have another problem!

Dennis Sierens

Professional, On Time, but expensive! I had a toilet leak. Eller Services was recommended by a carpenter I have used. I called, made an appointment for the next afternoon between 2:00 - 3:00 pm (very convenient and, to me, shows they have adequate staffing). Nick came just before 2:00 pm - ahead of schedule. Good Start! Nick correctly diagnosed that the wax toilet ring was leaking and quoted me a price of $189 (plus the $69 plumbing service call). Seemed very high to me but since Id already invested the $69 service call, I authorized Nick to proceed. Nick replaced the worn and cracked wax ring with a new double wax ring, new floor bolt kit, water supply line, and put everything back together again in short order. He had to go get the caulk sealant at a supply house since he didnt have the right color with him (almond) and returned in about 30 minutes to finish the job. Did a great job but at (in my opinion) a high, expensive price (material cost approximately $25 - $30). Will I call Eller Services again? Yes, but not until I get a firm quote/estimate upfront so I can avoid the service call if quote is too high.

Doug Hero

Had Eller Services out to look at my hot water heater. Pilot light would not stay lit for longer than a day at a time. Service man came out and told me it was the Thermocoupler Assembly and that it costs $350. Also told me the date on the hot water heater was 2003 so it could let loose at any time. (too bad the hot water heater was not installed till 2006, he did not know this) So he tried to sell me a new hot water heater for $865. Not sure if this was a total or just materials. I went onto State Select Water Heater website and bought a brand new Assembly for $77, Installed it in about 20 mins and have not had an issue since. Would not recommend a company that tries to cash grab at all. Eller also got me for $69 for a service call.

Kathleen Miller

I love Eller Services! Theyve been out to my house several times, and each time the technicians whove come out have been professional, punctual, courteous, and experienced. I trust the techs here--if they tell us we need a part or something needs to be replaced, you can bet thats the case. Ive found their pricing to be competitive, their turnaround time quick, and their office staff goes above and beyond to be sure were satisfied. Weve had them do heating, cooling, and plumbing and would recommend them more than highly for all the jobs. In todays world where many times technicians dont take pride in their work, its a treasure to find folks who do. I wouldnt go anywhere else.

westwardkenny

Over the past 3 years Ellers team performed heating and a/c seasonal inspections, furnace repair, hot water heater installation, and most recently replaced the garbage disposal. From initial call for appointment set up, previous day reminder, through estimated time of arrival, Ellers office staff is courteous, professional, and accurate. Technicians Ari, Lyle, and Nick know their stuff, answer my barrage of questions patiently, and clean up after work completed while providing quality craftsmanship. Thanks to all of you at Eller!

Bob Comins

was not the lowest cost (for full system furnace/air/humidifier and thermostat), but after checking every angle Im glad I went with Eller. everyone (Ari (salesman) and Carl, Dave and Terrel(installers)) was polite, efficient and thorough. Attention to detail was superb (used drop cloths to keep everything clean and did great cleanup). Would definitely recommend Eller to anyone looking for furnace/air.

Stephanie Howse

No matter what we threw at them, Eller Services delivered. From our whole-house iron filter and replacing our hot water heater down to helping us with the RO filter at our kitchen sink, we always had a knowledgeable and friendly person helping, both on the phone when making appointments and during the work at our home. We always tell friends and neighbors to give them a call.

Brian Dickinson

"Carl Stephens led the installation of our new Trans furnace and air conditioning system. He is very knowledgable and courteous. After his review of the current system, he was able to come up with a duct plan that took up less space which was very helpful. The inspector noted that it was a very nice install. Thanks to Carl and the rest of the Eller team!" Brian Dickinson

David Yee

Callled ellers for a new system this summer. Talked to technician ari and got sold on a new trane unit xli18 .Price was a little up there but have never have a system this great . All touch screen thermostats . I splurged a little but know this system will cool and be efficient for years. Thanks, Ellers. Highly recommend

Gimmy Tress

A/C went out on a 90 degree day. They came out the same day and had it up and running again within a hour! Great service and very professional.Ari was the technician he is very honest and I would not hesitate to refer him to my friends and family!

Pam Voss-Page

Dan and Lyle and their team from Eller Services are experts! I have 25 years of their service. They solve problems, arrive on time and clean up. I also appreciate their consideration of cost saving solutions. Thank you, Eller Services!

Marc Blancke

Good price point, fast and efficient service who clean up well behind themselves. Happy I went with Eller. Thanks

Serena I

Awesome workers efficient and professional. Used them for HVAC then hired again for plumbing work!

Ezra Moore

One star