Automotive Authority

Address:	3872 Rochester Rd, Troy, MI 48083, USA
Phone:	+1 248-619-9020
Site:	auto-authority.com
Rating:	4.3
Working:	7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–9PM 8AM–6PM Closed

Location

Photos 25

Reviews 10

Anonymous User

HORRIBLE PLACE! first of all i believe AA is all night auto. i have been taking my car here for years and recently broke my door handle. i took my car here and had them check it out. after finding a place that could do the same service for less than half the price i decided to come get my car. When i got home my father finds that the passenger side door handle is now broken. When i called back to talk to Tim the owner he said yes when his technician opened the door the handle broke and that it was not his fault. i asked him to refund the $85 i paid to pretty much have them break my handle and he said he would give me an in store credit! i used the door the day before and the handle was fine so it seems pretttttty unlikely that all of a sudden it broke when he opened it! you would think if they wanted to keep a long time customer they would 1. call if they broke it and 2. offer to fix what they broke or not charge me! i paid $85 for a broken handle! anyways when i asked for the money back he said sorry kid (im 24) your not coming back anyways i cant do that and hung up! not to mention when i brought my car in a fellow in front of me was livid because they ordered a part he didnt tell them to and they were making him pay. all in all i would not recommend this place to anyone! trust is very important at a car repair shop and this is not a place you can trust at all.

Vincent Cameron

Tim and the guys at Automotive Authority were life savers.... I own a 2005 Ford Expedition that I depend on every day for my Home Inspection Business. With 150,000 Miles on my vehicle, the timing went out. I took my truck to a big shop in Waterford who took nearly a month to "fix" the timing issue and spent $3,500.00 from the day I picked my truck up it was not right. I had to take it back in 4 times for them to try and get it right and then the timing chain broke again. They fixed the broken chain and told me, youre all set. I got so frustrated that I took the truck to Automotive Authority to see if they could help me. Tim assured me that they had the tools and technology to fix my issue for good. They had my truck truck for a couple weeks and ran a number of diagnostic tests to isolate the issues that that the last mechanic missed. My truck is finally back and running like a brand new vehicle. I cant thank you guys enough!!! Sincerely, Vincent Cameron Visual Pro Home Inspections

Gina Gjonaj

A friend had recommended this place to me when I had an emergency with my Jeep. It was completely out of chance that I took my Jeep here, but ever since then I do not trust anyone else with my vehicles. Tim and Joe are both incredibly personable and professional. For women, it can be incredibly intimidating taking you car to the mechanic and dealing with them. That is not the case at Automotive Authority. They call you when the discover the problem with your vehicle and inform you of your options and DO NOT do any work without your consent. I find their prices to be very reasonable (especially in comparison to auto shops in the Troy, MI area) and their times are very flexible as well. They take the fear out of "taking your car in for work". Definitely pleased that I took/TAKE my car here, and so are my family members who use Automotive Authority too.

Anonymous User

DO NOT TAKE YOUR CAR HERE - customer service and automotive work is TERRIBLE. i had my windshield wiper motor replaced here in January. By September it had stopped working again. I had moved out of state, so couldnt bring the car back to Automotive Authority. I called AA to see if it was under warranty, which it was, and was told that i would be reimbursed for the out of state replacement. The shop I took it to said that AA replaced my original motor with a used one and that is why it stopped working. I tried for MONTHS to get the owner Tim Anderson on the phone to reimburse me (only $100 at the new place, $400 at AA) but was given total runaround. Kept being told he was waiting to hear from the warranty dept, or he was "unavailable". After almost a year I have given up. THIS PLACE IS A NIGHTMARE.

Diana Schatzman

I work for Hearthside Heating, and our company uses Automotive Authority exclusively. Because of this, I have used them twice now. Today, I was in a real bind. My cars battery was practically dead and (of course) it is one of the coldest days of the year. They stay open late, but I havent been available in the evening. I knew today that I had to replace it or run the risk of getting stranded. Automotive Authority picked up my car, changed out the battery, checked my engine for any other problems, topped off the windshield fluid and brought my car back to me. I dont know if they offer that to everyone, but theyve made me into a faithful customer. I really felt like I was given the "star" treatment today, so this is my way of saying, "Thank you."

Curtis LaPrise

Being an Auto Enthusiast I couldnt have been more excited to find an "Automotive Authority" near me. I was sorely disappointed when I discovered that they not only dont do any custom work, but cant even order any common aftermarket parts at better rates. While their staff has ALWAYS been very courteous and friendly, the inability to assist me with my Automotive needs leaves much to be desired. Bottom line: if you are looking for common auto repair, this place would fit the bill and then some. If your looking for an "Automotive Authority" look elsewhere.

Tim Duncan

Exceptional auto service. I have a 2008 Trailblazer that had a/c problems (heat blowing constantly from two vents with the a/c on). Automotive Authority replaced a faulty actuator deep within the dash for a fraction of the cost that my local Chevrolet dealer quoted me. Works perfectly, three months after the repair. Price quoted was spot on, and work was completed within the time frame discussed. Thanks very much!

Deacon Tom Avery

Today was my 4th visit to Automotive Authority. I am absolutely thrilled that they did not try to sell me something that I didnt need. They saved me over $1,000 that someone else would have charged me for. Straightforward, upfront pricing and yes, they tell the truth. This is the only place I will go now for major and minor service. My car is 12 years old and has 180k on it and they keep it going. Thanks!

Sara Becker

My experience at Automotive Authority was excellent ! They were outstanding in customer service and extremely honest . I went in thinking I needed new breaks and after looking at my car they informed me they were fine. I appreciated the honesty and when I really do need my breaks fixed I will go back !! I would recommend this place to all the single women like me who are intimidated by automotive shops!!!

Anonymous User

Owner (Tim) is a total joke. He thinks he is never in "the wrong" and if anything ever goes wrong (which trust me, happens a lot), you wont ever see a dime come back to you because its never AAs fault, only yours. Which, in a sense, he is right... its your own fault you took it there. Seriously, dont waste your time even dialing the number to this place.