Tuffy Tire & Auto Service Center

784 N Pontiac Trail, Walled Lake, MI 48390, USA

Address:	784 N Pontiac Trail, Walled Lake, MI 48390, USA
Phone:	+1 248-624-4440
Site:	autorepairwalledlake.com
Rating:	4.9
Working:	7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–5PM Closed

Location

Photos 22

Reviews 4

Anonymous User

We’ve had two extremely good experiences with Art at Tuffy Muffler in Walled Lake. My husband was on his way to work early one morning when his muffler fell off. The closest place I found on the web was Tuffy in Walled Lake. He was able to get the car towed there. It was obvious Art was not “out to get us”. He knew what needed to be done and gave my husband the best price. Art overheard our phone conversation in which we were trying to figure out the best way for us to pay for this repair and asked my husband if this was going to create a hardship. To that my husband answered no, as he swallowed his pride. When the repair was done and the bill was being paid, Art asked my husband what he was having for lunch, and after my husband described the minimal lunch he packed for the day, Art reduced the price $5 and told my husband to have a $5 sub at Subway on him for lunch. Ever hear of an auto repair shop doing that? Never! Our second vehicle is a mini-van. I’ve been hearing noises coming from the front passenger side tire area when I drive over the slightest of imperfections in the road … kind of a jingling type noise. I went to a "well-known tire shop" where they told me the tie rods were loose, and the estimate was $227. I just wasn’t confident I wasn’t being “taken for a ride”, so we decided to drive 20 miles to Art to see what he had to say about that. He and the mechanic took my husband back to show him, after tugging profusely, that the tie rods were NOT loose and that we were just missing the caliper brake kit which, after having them do the repair, cost us just $65 instead of $227! What a relief with our financial condition suffering. Now, for the kicker … we just had brakes done last year by that same "well-known tire shop". What are the chances they didn’t put that on to begin with to ensure repeat business? And … would they have replaced the tie rods at $227, and also put that caliper brake kit on, so the noise would stop. If that’s how they do business, we want no part of it! We highly recommend Art at Tuffy in Walled Lake, and already have, because he is honest and truly compassionate. He does not make additional repairs that are not required just to get your money! Thanks, Art, youre the best! Try him out, you’ll like him, too!!!

Anonymous User

I recently took my 2001 BMW to the Tuffys in Walled Lake for service. I bought this car last April and its been one pricey repair after another. I was told by another service center that I had several expensive repairs that needed attention, and I wanted a second opinion. Tuffys confirmed that most of the previously quoted repairs were necessary, then they worked with my extended warranty company to get as much covered as possible. Even after getting several items covered, I still owed about $1800 out of pocket. I was overwhelmed by the amount, but they were happy to let me make several payments over the next few months so I could have the work done and drive a safe vehicle. My entire experience with Art and Pete was positive. I cannot speak for the few negative reviews on this website, I can only attest to the experience I had, and based on that, Id refer everyone to this Tuffys. I believe they gave me the best price for the work done, as well as throwing in a free oil change (which can be quite expensive on a BMW), and by giving me the option of making payments, allowed me to get the work done. Im presently laid off from my job and could not have afforded it otherwise. Regarding some of the emails suggesting that the excellent reviews listed on this website are fakes, I absolutely disagree. As a customer who stated I was happy with the service I received, I was asked by the Tuffys staff if I wouldnt mind giving them an online review, and Im happy to do it. So for the few who suspect these are fraudulent reviews, I say its simply happy customers who have been asked to give their honest opinions online. And regarding the reviews that were less than exemplary, may I also suggest that everyone has good days and bad days and it is virtually impossible to make everyone happy all of the time. I, for one, am beyond happy with my experience and will continue to use them for all of my familys automotive needs.

Anonymous User

Most of my life I thought the words "fair" and "mechanic" created an oxymoron...until I met Art at his Walled Lake Tuffy Auto Service Center. I used to dread having to bring my vehicle into a shop, either for an inspection, an oil change or a specific mechanical problem - because I just KNEW Id have to endure the up-sell of the century. Art completely dispels my formerly held belief system to the degree that I am confident and certain that when I take my car in to his center...it will receive the greatest attention with the utmost care and consideration - and Im positive Ill NEVER have to pay for something that was unnecessary. Knowing very little about automotive-related matters, Id always been an easy mark, but knowing I have Mr. Rott on my side is a genuine relief. I cannot recommend him or his shop highly enough! I know dozens of people that will not take their vehicles ANYWHERE else and some that drive over 100 miles to have Art and his staff attend to all of their mechanical needs. ON A SIDE NOTE: If you know anything about phantom bloggers or peoples writing styles in general, it is clear that the negative reviews seen here are ALL submitted by the same individual; one that obviously has mental issues that a master mechanic could not even attempt to repair. Whomever that person may be and as insistent upon driving his or her message to the top of this review page daily as they are - they really ought to seriously consider thumbing through the Yellow Pages to select a competent therapist from the Professional Psychological Services section, and then, by all means, call them immediately! It might ease their pain a bit. And...this way a wonderful man with a good heart and talented mechanical skills (Art Rott) wont have to waste a minute longer concerning himself with bogus reviews by a lone oddball.

Elaine Schmidt

Art Rott and his Tuffy Team are the exception in this business!!! I have been taking my car to the Lincoln Dealership since I purchased it and have never taken it anywhere else except to purchase tires. Right after the New Year my check engine light came on and Art and his Tuffy Team got me in lightening fast and fixed the problem even quicker. Since my vehicle was already there and I was so impressed with the customer service and phenomenal low cost to fix the reason for the engine light coming on, I decided to have them do my regular maintenance service that was due on my Lincoln. I could not believe how fast they turned that around and had my car all ready to go and the cost of the regular maintenance was so low, I felt like Christmas came around again. I was stressing about which credit card to use for all the work and when I got the quote via email (which was really cool because I did not have to be tied to my phone waiting for the call with the quote), I had to pull over in the vehicle that Art Rott and his Tuffy Team provided me to use so that I did not miss any work and put on my specs to make sure I was reading it correctly. Not only was I reading it correctly; it included everything and then some. Usually the "then some" is a C-note or two; not with Art Rott and his Tuffy Team!! All in all, Art Rott and his Tuffy Team provides true RED CARPET service at extremely reasonable and affordable prices. The best part of it all is that my car drives awesome and I am completely confident that it is fixed just as I am used to with taking it to the dealership. Art Rott and his Tuffy Team have won me over. Thank You!!