Sheldon Road Auto Service

Address:	5757 Sheldon Rd, Canton, MI 48187, USA
Phone:	+1 734-454-0440
Site:	sheldonautoservice.com
Rating:	4.4
Working:	7:30AM–6:30PM 7:30AM–6:30PM 7:30AM–6:30PM 7:30AM–6:30PM 7:30AM–6:30PM 8AM–3:30PM Closed

Location

Photos 8

Reviews 4

Brian Smith

Had a really disappointing experience here. Ill try to keep this short: I bought my vehicle from a friend of the family who was a long time customer at Sheldon Road Auto Service. Right before I purchased the vehicle this gentleman had new tires put on at SRAS. I purchase the vehicle in November, seven months later I return to SRAS to have the tires rotated. The service reps said they knew the previous owner of the vehicle and would gladly do the rotation at no charge since the tires were purchased there. I get a call from the service rep saying that they are unable to remove the hubcaps. I say, this cant be right, you guys are the ones who put the tires on, surely you can get them off. I am told that the plastic lugnut covers/chrome caps are on too tight and the only way to get them off will be by breaking the hubcaps. I am understandably confused. I ask if the service rep and I can speak to the mechanic who did the original works, to which the service rep says, "well, hell just say he did it by hand". I am also told that since it has been seven months since the tires were installed theres not a whole lot they can do to remedy the situation. Why would seven months between an installation and a tire rotation have any bearing on their ability to provide me a service (or good customer service for that matter)? I spell out one last time that if they are the ones who put the tires on, then they are the ones who are responsible for having over-tightened these lugnut covers, to which I am told again that they would have done it by hand. So I ask if the implication is then that I am the one who took a torque wrench, impact gun, whatever, and over-tightened them. He again insists they would have done it by hand and lastly tells me "we cant really help you man, sorry". On a sidenote, I had a neighbor who works out of his garage take the hubcaps off with no damage to the hubcaps, and minor damage to the lugnut covers. Interesting that a full auto service shop was not able to accomplish this, but Im guessing since the rotation was to be performed at no charge, they deemed the effort (to repair their mistake) was not worth it. I have a hard time believing the previous owner would have been treated in this manner, but regardless, I would not recommend this place if you have other options in the area. Im sure they do decent work and there are positive customer reviews, but experiences like this should factor in when youre choosing where to have work done on your vehicle. If you were weighing Sheldon Road Auto Service against another auto shop maybe this review will be helpful for you.

Peter Beningo

Having just recently moved to Canton within the past year I was hoping to find a trustworthy and cost effective facility to perform some service work on my daily driver 2000 Taurus. I reviewed the good & bad with the help of Google reviews and the recent reviews for this facility were comforting. Most people who take their vehicles to a shop deal with the fear of being taken advantage of and my concerns are no different than anybody elses - and thats what led me to Sheldon Road Auto Service. The group is personable enough and very polite to deal with and appeared to be giving me a bargain on the cost of replacing the two rear struts on my car. However, after driving the car for about a month after the repairs I felt I need to share the experience. I spent roughly 2.5 hours waiting for my repairs to be done (which is ok) but after comparing the actual cost of the items (eco-matic struts and two sway bar end links) which equates to about 150 dollars, I was charged just under 500 dollars. Pretty stark contrast to the glowing reviews that had me trying this place out as a new repair facility. One of the things I noticed is a huge row of cars that are lined up on the north side of the facility & it initially occurred to me this may take a while as they appeared really busy but in retrospect there were only about 5-6 people that came in for work for the 2.5 hours I was there on that Saturday morning. The cars werent being worked on while I was there and I kind of think they are just staged there to make the place look busy. The two individuals I spoke to while waiting said they had really great repeat business with very competitive pricing and no negative complaints about the work or cost. Maybe its just me-but paying more than twice the cost for work I could have done is most likely whats fueling my need to write this. Like all business propositions, one needs to be aware of the actual cost of prices and labor costs before paying for the service so this is just my experience shared. Good Luck!

Eileen Dixon Foszcz

I visited Sheldon Road Auto Service after my car started shaking while driving down the highway. I called at the beginning of business hours to see if I could get in and they told me to stop on by - a major bonus as sometimes places want you to make appointments. I came in and was greeted by Bob, who quickly gathered my information and had my car off into the hands of his mechanics. After a test drive, inspection of my struts and tie rods, and a balance check on my wheels, they determined I had a very bent front rim and some unbalanced wheels. They fixed the balance and rotated the bent rim to the back of the vehicle, where it would be less noticeable until I get a new rim. They were very quick with their work - this whole process took about an hour. Im disheartened to see the poor reviews on here. When I entered the shop this morning, there was a disgruntled man there getting his car fixed. I wont pretend to know the whole situation, but it seemed like Bob was doing everything in his power to apologize and make things right, including waving costs for the job. This to me seems like a shop that is out to make customers happy, not one that wants to take your money and run as some of the reviews indicated. I will definitely be bringing my car back here for any future service needs. They readily answered all of my questions and trusted my opinion of how the car was behaving since Im the daily driver. Sometimes shops give me the brush off because Im a female and they think I cant possibly know whats going on with my car, but these gentlemen did not do that.

Chet Ciciotti

Horrible Experience! Paid over $300 for two sensors and they had the nerve to give me my car back with the exact same problem as when I went in. This is after calling me and telling me it was fixed! Car sluggish and sputtering with engine light on! They needed to explain to me beforehand that if PCM was bad the $300 for the two sensors would do no good. I would have not have risked $300 and declined repair! So, of course, now they say I MAY need a new PCM. All I got from the owner was "this is a tough one!" Yeah, tough for me cause Im out $300 and in the exact same position as when I came in. Avoid at all costs!