Palmer Moving & Storage Co.

24660 Dequindre Rd, Warren, MI 48091, USA

Address:	24660 Dequindre Rd, Warren, MI 48091, USA
Phone:	+1 586-436-3804
Site:	palmermoving.com
Rating:	4.2

Location

Photos 31

Reviews 6

Joshua Dean

Very disappointed in Palmer Movings handling of my familys belongings and their complete denial of responsibility when I submitted a claim for damage reimbursement. I would not recommend them to anyone. The people they hired to pack our belongings were completely careless and negligent in the care and wrapping of some of our most expensive furniture. Plus, I ended up spending 4+ hours to pack and move my all of the boxes from around the house and get it staged by the front door for them so they could load the next morning because they were short on packers the first day and decided to leave early. There were a number of items that were damaged as a result of not being wrapped or packaged well. Upon opening boxes, we found other belongings were just lazily placed in boxes without any wrapping or care. I filed a $500 claim for our entertainment hutch (a $3,000 piece of furniture) because they damaged it in the moving process by not properly wrapping it. Prior to moving, I purchased their "Extra Care Protection Plan" with a $500 deductible and paid a premium for that protection. Rather than acknowledge their negligence or responsibility, and correct something that happened as a result of their carelessness, they denied the claim and said the amount of damage was equal to my $500 deductible policy. Your people knowingly damaged my property and rather than make an attempt to fix it, or provide some compensation for it, you hide behind your "extra care protection plan", for which I paid a premium for. What a joke! I would never use this company, or their parent company, North American Van Lines, again!!!

Jon Neville

Palmer Moving is awful. We hired them to pack and move (out of state) and wish we would have used anyone else. Their office staff are poorly informed and dont communicate with the people in the field. Once they had our goods on their truck they would not provide the weight (which was the basis of the pricing) and would not commit to delivery dates. When they did deliver, they only delivered a portion of our things, it was a disaster. For example: one childs bed arrived, the other childs bed did not. We had no sheets or towels. It was a total disaster, and the worst part was they acted as though it was business as usual and showed no concern for making it right. Over a week later they sent a "recovery" delivery which was supposed to contain the remainder of our possessions. After the "recovery" delivery we are still missing boxes. They are now in "trace mode." They will not provide timelines or how this gets resolved (but Palmer made sure they received full payment before the second delivery). The people at Palmer have shown no interest in completing their service. They made sure to get paid in full & are content drawing this out until we are exhausted and quit calling them. Palmer lost thousands of dollars of our possessions, but by claiming they are "tracing" them they are using a loophole to deny us restitution to go out and buy the things we need to get on with our lives. I wish I would have never called them.

Dana Sidney

I used the service on 8/31/17. Scheduled with an estimator that came out to my home and gave me a "good" quote. Sent 2 guys to my home in a uhaul but wore the Palmer moving shirts. When unloading truck, I noticed a cleaner box was smashed on my couch. They brock a bed frame because they did not disassemble and gouged up all my wood furniture because none of it was wraped. when I called company to see what they would do to fix it, they said the guy that came out to do the quote had not worked for them in 6 months and did not have me in their system. The movers did however work for the company but even so, they would not take responsibility for it. All I have to say is "buyer beware" with this company. Ex-employee name was Rob Durham that gave the estimate and should be prosecuted for his fraudulant activities and Rocky, the current employee should be fired since he is a terrible mover to begin with! Plus, I am missing a bag of tools that somehow where never found yet I saw them put it on the truck on the second trip but never came off. When I called on it, they said that was our bag. My bag looked nothing like theres so not sure how they could mistake that. The damages and missing items total more than what they charged me to move the stuff just 3 miles down the road. Never again will I use this company and will let everyone know exactly why I would not recommend them.

Robin Kornett

From start to finish, we had the best experience with Palmer! Each staff member we encountered was professional, courteous, and even fun to work with -- just totally relatable and kind people in all regards. We moved from Ohio to Florida and it was no easy job… our home filled almost 3/4 of the truck, plus they also moved my parents on the same truck to a different location. They made everything seamless and we never worried about a thing. The staff repeatedly called or emailed to check in on us, which assured us that they were on top of everything. They worked with our schedule over a holiday weekend and made all of our requests happen with a smile. Mark, Larry and Gary were beyond phenomenal. They worked so hard and not once did we ever hear one complaint or even a sigh. Moving can be super stressful, but I swear these guys were a blast to have around. We had lots of laughs, and our kids fell in love with them, too, as they made our boys feel a part of everything. We would recommend Palmer without hesitation, the job they did for us was nothing short of superb.

Micky Arthur

This was the first time I actually hired Palmer Moving & Storage Co. in Berkley is definitely a daunting task. The customer service was amazing and they kept in touch throughout the whole setup process and gave us COI for our buildings. We asked the move to start at 9am and they got here at 8:30am! They got here early! And talk about the speed! They brought 4 guys, but were kind enough to give us the 3 man rate and they moved everything from our 500sq ft apartment to my current location in 3.5 hours. That includes commute, getting through our confusing building complex, moving the truck to a different block, packing up at least 20 boxes, tables, bed, and TVs! They made sure to wrap all of the important furniture and mattress with blankets and had dollies that literally moved everything so quickly. No sweat or stress on our side. I would highly recommend these guys after I just looked them up on a whim. Make sure to tip them well as they are super hard workers.

Craig Stevenson

Moving 2000 miles isnt easy, and navigating the sometimes seedy world of interstate moving companies can be intimidating. Palmer Moving made the experience as stress free as possible. From the initial contact to the final walk-thru everything was handled in a professional manner. They sent a picture and bio on my moving estimator Mark, who provided a fair estimate, coupled with helpful advice and assistance during the packing phase. Jessica the move coordinator stayed on top of things, providing updates and checking in frequently during the move process. Chris the driver and his local moving crews were consummate professionals, ensuring my personal property and residences were protected and handled with care. You may find cheaper movers, but as the old saying goes, you get what you pay for. I would recommend Palmer moving without hesitation.