The UPS Store

47448 Pontiac Trail, Wixom, MI 48393, USA

Address:	47448 Pontiac Trail, Wixom, MI 48393, USA
Phone:	+1 248-926-3810
Site:	theupsstorelocal.com
Rating:	3
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 8AM–4PM Closed

Location

Photos 9

Reviews 15

Nina Coppola

Crooks thieves, and liars. My son and I went in to ship an IMac he sold on Ebay. While at the UPS store in Wixom we where quoted 78.00. I explained to the man working at the time that that seemed high. He said that included all of the packaging material, shipping and insurance (we requested ins. in the amount of 1300.00 to cover the value of the computer). My son wanted to think about it for a minute because he only received 25.00 for shipping cost through his auction. We left for about 15 minutes and discussed it. My son decided that he would just go ahead and spend the extra money. I went home and my son went back to the UPS store in Wixom (literally 15 minutes after the quote). The same gentleman told my son it would take about 1.5 hours to wrap and said my son could come back later to pay. My son left the computer there to have it packaged and came back a few hours later. When my son paid for the services the same gentleman that quoted ME 78.00 charged my son 140.00 (mind you instead of the 1300 in insurance as quoted my son only purchase 700.00). My son being young paid the 140.00 and then called me. I called to figure out what was going on. The same man we had been dealing with all day became very cocky, rude and arrogant. His explanation was that the 78.00 was for 2 boxes and peanuts to package at 21.5 inch computer monitor and key board. HE HAD ABSOLUTE ZERO INTENTIONS TO TRY AND MAKE ANYTHING RIGHT TO CORRECT HIS MISTAKES AND DID ABSOLUTELY ZERO TO EXERCISE ANY PORTION OF CUSTOMER SERVICE..IN FACT HIS RESPONSE WAS THAT MY SON DIDNT HAVE TO COME BACK TO HIS STORE TO HAVE IT SHIPPED. I will be taking this up the ladder with UPS.

jennifer scott

Address and apartment number clearly on shipping label, along with my phone number, and driver choses to leave my delivery in front of my buliding, blocking access to mailboxes, the entrance to the building and the business next door, all on a busy business street!!!!!!!! A $600 mattress sat on a busy street for 7.5 HOURS!!!!!! UPS policy says if you cannot access the building, return package to warehouse. I called and complained to the manager at the warehouse. I plan to go down tomorrow with photos. Shall i mention that I had to drag a 50 plus pound box straight up a flight and a half of stairs. A hand truck, which UPS guys have on the truck would have been bloody nice!! Livid.

Justin Crisafulli

Called to schedule a pickup, same as Ive done with almost every other store in this company. Man who answered the phone was abrasive and aggressive. Was adamant that arrangements could not be made over the phone, even though every other store does it. Poor excuse for a "customer service representative". Would have told him my mind, but I dont want my package to be handled poorly as a result. Very disappointing. I expected much more from past experiences.

Joks Jonas

I used this UPS location multiple times. Everytime they were rude. They made me feel that I am a burden for them. One time they did not want me to give a receipt when I dropped of an item. Another I was forced to wait to pickup a package, because it was written on my package "wait 15 minutes". What is that??

Lily Nagel

VERY rude employees. The lady told me, sorry I have no idea what to do with your package. Didnt assist me one bit or point me in the right direction. If you want good service, dont go here. Awful and rude.

GamersOptionVideo

Terrific experience every time with this store, terrific customer service and they saved our butts big time. Thanks UPS! They really are your friendly neighborhood type of store and service.

Dave Benham

I was greeted by a very rude gentleman that tried to charge me a dollar for a receipt on a prepaid package. Left without receipt on principle. Very poor business practice for a franchise.

Sarah Wendolowski

Dont go there if your package needs a piece of tape. They charge you $1 if you need a piece of tape even on a prepaid mailer for a package they are getting paid to ship.

XxSweet2KissesxX1

Please make sure you rating the correct location. This UPS store is not the UPS Service Center off of Martin. This is a franchised location at Beck & Pontiac Trail.

Anonymous User

Helpful, friendly courteous and of kind heart are the people who work at this store. Go and see for yourself. They are nice and very helpful.

Lord Gizmo

Completely BS they come in the morning when no ones home an say you have to pick it up from them because you werent their

Paul Gersch

I used this location many times. Very good service.

Nathan Wilmot

Quick, courteous, and super convenient.

Eva Maslach

They were friendly and easy to work with

Anonymous User

Super friendly and fast.