Firestone Complete Auto Care

5445 Xerxes Ave N, Brooklyn Center, MN 55430, USA

Address:	5445 Xerxes Ave N, Brooklyn Center, MN 55430, USA
Phone:	+1 763-354-1870
Site:	firestonecompleteautocare.com
Rating:	2.6
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 13

Reviews 10

Benjamin Smith

I had previously brought my car in here for new tires and just a month a go they had a deal where I can get a $20 oil change. I decided to do that and they claimed I had oil leaking from my engine after they did the oil change. So I paid an extra $50 for them to do a dye test. I brought it back a week later for them to find out where it was coming from. They claimed there were 4 spots all adding up to $1,800 in repairs. Oh and I noticed before I had the oil change I had never had an oil leak or any oil spots on the driveway until AFTER the oil change. So when I found out that I brought it back because in their warranty they will fix any damage that has been caused during their oil change. Of course they denied that. So I brought it to a trusted auto mechanic JPT in Brooklyn Park. They told me I only had $112 repair which was a crank shaft seal that had gone bad. Just because Im a young guy with a nice sports car Firestone wanted to charge me that much for a repair. Unbelieveable...Im never going back to this location again.

Matt Parrish

I arrived home to hear a hiss coming from one of my tires. After realizing that my spare was out of commission, I hustled over to my neighborhood parts store looking to get the leak patched before it deflated. Finding THAT establishment staffed by young men who neither know how to behave at work nor had any interest in helping me, I started heading home when I saw the bay doors open at my local Firestone store. I scrambled over there with barely enough pressure left in my tire to make it through the parking lot, just a couple of minutes before they closed. Rather than turn me away, the staff brought my truck in, patched the tire, and got me on my way! I was in a bad way, and I know I put the staff out by having them stay late, but they did a great job of taking care of me. Thanks!

Chris Idzerda

So I take my car there as I have life time alignment for my vehicle. I make the appointment arrive on time and they say it will be at least 2 hours. Ok not sure why i made an appointment. I call 2 1/2 hours later and they say my car is done but it died on the test drive probably timing belt broke. . We drive over with a tow strap ready to tow my car. I start my car up and it stumbles and I know what happened: if you hit the rev limiter the system shuts down but you have excess fuel; it smooths out and runs fine. I go back in and tell them what happened and they lie and say it is not possible and that my car is old and that is what happened. I have had my car since it was new and have done all the maintenance myself and I will never go back to Firestone again.

leurseng chang

I went in for a oil change and was told I had a bad inner tie rod. They did a estimation that came out to $300 plus that include $106 for the part $90 for labor and $90 for alignment. Not just that the guy told me I need new tires and it came out to $600 plus. The load of crap this guy was spitting. Always get a second opinion or talk to people who knows cars. This guy was trying to sell me over priced crap. I just like to say Firestone will no longer have my business. I took my car to a local mechanic for the tie rod repair and went to another place for alignment. Those repair were a little over $200. I didnt even need new tires since they still have tread left. I just like to say to the guy THANK YOU for redirecting my business elsewhere. Never go to FIRESTONE.

Gmoh Kanneh

This is the absolute worst place youll ever go for any car problems. I recently went there because I wanted to change one tire, which they recommended that I should do. Time to get the tires changed, they tell me they dont have any, l have to sit for about 5 hours while its being ordered from Des Moines. Well I decided to take it across the street to change the tires at discount tires. I paid them $10 just for inspection. As I drive out of their parking lot, my car breaks down and they say they dont know whats going on with it. DO NOT GO THERE!!! THEY ARE A BUNCH OF SCAMS. They have no idea what so ever about cars. Dont let the uniform fool you.

Bill Burditzman

This review is based on my experience 5 years ago. Brought the vehicle in for routine maintenance and received a bill for additional, unapproved work more than tripling the original estimate. I did not sign that second page estimate, but since it was STAPLED to the original, was told that I was responsible for charges. Firestone corporate agreed with me, and I did get new belts, hoses, plugs and all sorts of uncalled for work done at no charge. It made me wonder how many others just paid up and remained silent. Again, its been years since Ive been here, management may have since changed, but why would I ever return?

A.E. Scheidz

Ive brought in my personal vehicle and 4 different work vehicles here for different services, hoping to build a business relationship. I have encountered one nice person here, Jabin. Every other time I come in here, I am interrupting their day and treated poorly. Regardless of how much business you do here, how you approach the situation and/or what services you are requesting - you are a problem to them and they have better things to do. I bought my tires here, I have the Firestone credit card and bought the lifetime alignment here and this place is 3 blocks from my home. I will not be back.

Ryan Schwartz

Absolutely terrible customer service! Claimed they left a voice mail that never happened... couldnt find my car in their 20 year old computer... repeatedly put me on hold and cut me off... didnt even seem to care about my business... and the list goes on. They said that it would be 2 hours ($200) of diagnostic work to find a starting issue, but after being fed up and taking it next door to NTB, it ended up being just a simple starter replacement! I highly recommend the NTB next door over these rude, crooks!

Anita Robinson

Went in on 2-12-16 said they replaced my shocks and struts... Went in again 4-08-16 said they replaced my inner tie rod ends... Went to ntb 5-9-16 shocks and struts completely blown tie rod ends damn near dust I am beyond livid I work hard for what I have just for companies like this to rip me off just because I am a woman and dont know anything about cars doesnt mean Im an easy mark I will never go back to this location and mostly like this company $1161.39 just to have to repay someone else to do the job

Anonymous User

This is the type of place you want to bring your vehicle. No arrogant employees, they do a very good inspection of you vehicle (even if you are just getting a few tires put on) they kept me informed and updated on the status of my vehicle. Jason was very personable and educational. I hope things always stay this way as it will be the place I turn to for suspension and tire work. a great experience!!!