Address: | 5415 W 70th St, Edina, MN 55439, USA |
Phone: | +1 952-944-1119 |
Site: | grandviewtireandauto.com |
Rating: | 4.7 |
Working: | 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 8AM–5PM Closed |
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Chelsea Beroske
Definitely not happy with this place what so ever and wish I wouldve had way better luck like the previous people did. This place almost destroyed my engine. I stopped in because my temperature gauge was a little high so I figured while I was there I might as well get my oil changed too. So as they were changing my oil they stripped the threads on my pan?! Ive never even heard of that being done and after calling Honda, they said that Grandview had to of messed something up but at least they were able to put on a temporary cap. They tried to make me leave my car there over night but unfortunately I was just passing through town and when I told him that he gave me the deer in the head lights look which I knew was bad. They claimed to of had temporarly fixed it and on my way I went. Within about 5 minutes of being on the road my cars RPMs were going crazy and wouldnt shift back down, I was so scared I called them to ask what they did and I was told to bring it back and theyd fix it in the morning. I told them that was unacceptable and hung up. As I was driving home yesterday from the airport my temperature gauge when sky high again and luckily I was in Young America so I was able to stop some where and find help. Come to find out, I told them I was having a high temp indicator when I got my oil changed, my coolant tank was almost empty!!! They told me at Grandview I was probably just having problems with my one fan and to blast my air conditioning. Thankfully I actually know my car and stopped when I did or I may have done some serious damage. They will surly be getting a nice long note and the bill to have my car repaired because it is just ridiculous.
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Lark Meikle
These guys were great! I thought I had a tire damage because the air was leaking out of one of the tires unusually fast. My tire was down to 15 psi. I called in to about four other locations before I called Grandview tire and auto. None of the other locations were able to take me they wanted to schedule me in for appointments for the following day but Grandview was able to help me out. And Im glad that they did! It turned out my tire was fine and they werent going to charge me anything for the diagnosis. A tire air valve was loose which caused my tire to leak the air out faster than it should, which they tightened it for me for free. My tire sensor has been out for a while and that they also got it situated for me as well which was not handled by the last place I went to. Their oil change and car wash prices are very competitive so I got that done at their place I couldnt be happier! I plan on coming here again. I felt that the crew here was very honest and that I can trust them, which is not common in the car maintenance industry.
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Darrin Rogers
I was very happy to find this shop. Its near my work and the lunchtime oil change works very well. They are extremely fast and very professional. I have gone twice so far with two different vehicles and had good experiences both times. The first time they didnt carry the oil filter for my Suzuki because they are pretty uncommon - this was fine with me as they promptly got one delivered within a half hour. In the meantime they offered to give me a ride to work as well as pick me up after work - or in some way accommodate my time needs. I declined their offer but was very grateful for it. You get a nice first time discount as well as a free car wash with every oil change (I think). On top of all this it was very reasonable priced - overall a very good experience. I cant speak for their auto repair/tire shop.
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Faisal Amir
Grandview Auto guys at this location were great. Today was the first time I went in. My engine splash guard had come off due to broken clips. Due to not noticing this earlier, and driving on a stormy day like today, hitting a flooded street pushed the guard out and back, cause it to hit the ground every time I drove. I quickly took it in, and the guys told me on the phone there wouldnt be any charges. I know this was a fairly quick fix, but I always end up paying at any garage I go to. Especially, since this was a nice garage in Edina, (one of the pricier areas of the twin cities metro). Low and behold, there were no charges, and they quickly fixed up the guard and put new clips in it. Thanks guys! I will definitely be looking here again for my regular wear and tear.
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a boone
Hands down--this place is the best around! I always feel 100% satisfied when I leave. They go out of their way to take care of customers. This last time I was in, they found a coupon of greater value than the one I brought in (without me asking), left my car in the garage so I didnt have to load my son back into the car in the rain, gave me a free car wash (as always!), and reminded me to take advantage of topping off my fluids when Im in the area. Theyre prompt, skilled, affordable, and enjoyable. Ive been going here for years--this isnt out of the ordinary. Its how they do business. Definitely give Grandview a try!
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Ravi Amara
AAA suggested me to change the battery terminal ends due to rust. Went for a 2nd opinion, Grandview cleaned the terminal ends(no charge) and I am good to go! I decided to change the battery even though there is some life in it. The team listened well, courteous & very professional! Update on 1/8/2016: Grandview gave me a coupon for a car wash. I went today and the coupon expired. I did not ask for a free wash but one of the manager came & punched a free car wash. That is what I call "Customer Service"!!
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Brian Hammons
I had my pads and rotors replaced 14 months ago and the rotors are already warped. Checked with another mechanic and confirmed. Grandview responded by charging for an inspection to confirm theyre warped (they were) and offered no credit/discount despite the miles being under warranty and time being just over warranty (by 2 months). In my experience Grandview is expensive with poor customer service and they do not stand behind their work/products. No thanks, Ill take my buisness elsewhere.
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Anonymous User
As someone who drives older cars, Im used to places where the objective appears to be maximizing the total bill.. This place is different. If you ask if the repair is needed now, they will be honest about it. The time before last, when I brought the car in, they simply tightened something up at no charge. Just the attitude that makes me want to return as a customer.
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Dinesh Loganathan
This place is the best... I washed my car here today and when I finally checked, there were still few dead bugs left near my license plate, since it was a very hot day. I asked the manager if I could wash again, and if I have to pay again, but he offered a free wash and my car was clean. He was very nice and helpful. I will definitely go here again.
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Keith White
I take my three cars here and always have great service. If something doesnt need to be done, they will tell you. And they have a handy shuttle service if you live/work in the area. And, you get a free car wash with every service visit. And they have online coupons for oil change discounts, etc. highly recommend for honest service!