Pilgrim Dry Cleaners and Launderers - Edina

Address:	5836 Lincoln Dr, Edina, MN 55436, USA
Phone:	+1 952-938-1252
Site:	pilgrimdrycleaners.com
Rating:	3.5
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 9AM–4PM Closed

Location

Photos 14

Reviews 4

Keith Greiman

I called the cleaners & got a price quote of $13 to clean my pillow & when I took it in again the cashier, (Mary) said it would be $13. When it was ready they sent an email & the price was then $19. I picked the pillow up & she admitted she had made a mistake by telling me it was $13 but insisted she would still be charging me the extra $6. I reminded her that she had quoted one price & now charging another, however she refused to make it right. This is the 1st time Ive had anyone in retail make a price mistake & not make it right with the customer. I would have thought she should have offered a coupon for future cleaning or something to make up for her mistake. She didnt & she lost a customer. I would not recommend this cleaner. I do not think they look out for their clients & their prices are anywhere from $2-$4 higher than other cleaners in the immediate area. Several days after I posted this review I was contacted by the cleaners apologizing for their mistake & offering a credit for future cleaning. I appreciated them making this right.

Karen Kelly

The staff have always been professional, helpful and able to explain any of their processes. On more than one occasion they assisted with a special request and one time when I had a problem with the garment they were helpful and quick to address & handle to my satisfaction.

brandon buckli

Had a couple issues come up here. They ripped a pair of my pants and it took 5 weeks to come to a settlement. I was happy with the outcome but wished it wouldnt have taken so long.

Katrina Howard

Great service!