Pilgrim Dry Cleaners and Launderers

7860 Olson Memorial Hwy, Golden Valley, MN 55427, USA

Address:	7860 Olson Memorial Hwy, Golden Valley, MN 55427, USA
Phone:	+1 763-545-8002
Site:	pilgrimdrycleaners.com
Rating:	3.3
Working:	7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 9AM–5PM Closed

Location

Photos 20

Reviews 8

Kelly Jo Zammas

Ive used Pilgrim twice in the last two years and had bad experiences both times. The first occasion, I brought two items into the location at Lake St near Calhoun. I brought the items home and realized one of the items did not belong to me. They did locate my coat a week or two later and offered me a $5 coupon for the inconvenience. After that experience I began using the dry cleaner at my office and have been happy with their services. More recently, I brought a blanket in that my son had an accident on. I rinsed it out and one of the colors began to bleed so I rushed it into the Pilgrim in Golden Valley while it was still wet. The woman behind the counter assured me they would take care of it and do their best to clean it. When I went to pick it up, they said there was a delay and to come back the next business day. When I returned again I was offered someone elses multicolored blanket instead (?) and I had to call the manager for more information. She said they send away their stuff to another company and they had decided they couldnt clean it without the colors bleeding, so they just left it sitting there without any follow up. I am so disappointed. Now the colors/stain have most likely set since its been lying around for two weeks without any treatment. It was a really special/important treasure of mine and I felt the employee there had no sympathy or compassion about it. Im going to take it to my regular drycleaner now and see if they can help me which I now regret I did not do in the first place. The blanket has been dry cleaned before so I dont understand why Pilgrim is unable to take care of it.

April Knower

Terrible experience with my wedding gown preservation. I had to go back 3 different times because they didnt clean it well, then didnt box it, and AGAIN didnt box it. No one seemed to know what was going on or what they were supposed to do with it. The last time I went in to get the dress, it still wasnt boxed and I heard the associates scrambling around in the back saying, "just jam it in this box"....Seriously? I paid over $250 to have my wedding dress forgotten about, not cleaned and have Pilgrim waste my time. I asked for some of my money back and they refused. I will never recommend or use Pilgrim again. If they can charge that much money and cant take care of a wedding dress, can they handle everyday clothes?

allison k benson

Pilgrim Cleaners really helped me out about a month ago. The week before my friend’s wedding I realized that my bridesmaid’s dress needed to be altered. I called Pilgrim Cleaners to ask if they had a tailor and if they could do the alteration before the wedding the next weekend. They said they should be able to and asked me to stop by on Monday to drop off the dress. Which I did, and the tailor was awesome! She had me try on the dress and suggested how she thought the dress could look better on me. She said she would have the dress done by Thursday evening and gave me an estimate on how much it would cost. She was right on time and on budget! I will definitely be taking my alterations to her in the future.

Alycia Kohler

My husband and I have used Pilgrims in Golden Valley 4 or 5 times and the last few times at least one, if not 2 of our garments have been ripped/torn. We complained each time and they didnt have much of a response. We also brought my husbands linen suit we purchased for our wedding to them to be steamed before our we walked down the aisle and they stained the back pockets. The stain could not be reversed and new pants could not be ordered in time for our wedding. My husband had stains on his behind while we stood at the altar. We will never be back!

Mitch Bloom

Been fairly pleased overall. When I had some issues, I was taken care of. Had to negotiate a little more than I wouldve liked but in the end they did what was right. Thats all I expect.

Stiv liz

Pilgrim cleaners crew is honestly the best! So nice and always have a smile on their faces! Great service. Especially the blonde and the Asian

Dell Carroll

Excellent service with Really nice staff. I believe they offer same day service if you turn your garments in before 9am

adriana dorman

That Adriana and Stivalis customer services girls are the best! So funny and great with people.