University Service
| Address: | 1625 Como Ave SE, Minneapolis, MN 55413, USA |
| Phone: | +1 612-331-7587 |
| Site: | nelsonautoworld.com |
| Rating: | 3.9 |
| Working: | 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 9AM–6PM 9AM–6PM |
Location
Photos 1
Reviews 6
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Shane Allen
They handled the towing from my place to their shop (car wouldnt start), conveniently tacking the two charges together so it was seamless. They called me within a few hours of getting my car and told me the problem was just my battery. They charged very reasonably. Didnt try to sell me extra crap, just told me my car was getting older and dont expect the alternator to last forever (not that they said "Bring it back here," or anything, just being informative). I was so satisfied that I immediately dropped my other car off there for an oil change and brake inspection. They called a few hours later saying my front brakes were down to 10% but that it was totally my call to replace them or not. They also said that the rear brakes are drums so if I want them to look at that, theyll have to charge like $40 but otherwise they wont charge for looking at the front brakes. I went with the brake inspection, ended up not replacing anything just yet and they didnt pressure me about the front brakes, just said it was totally up to me. Most places will really be pushy here. Picked the car up this morning and they only charged half for the oil change, no explanation why. They listed a bunch of routine checks that supposedly turned out fine because they didnt try to sell me any air filters or extra services. Drove off very pleased. The only bad thing is that when I initially called for the tow, they said 15 mins. After an hour, I called back and the guy on the phone said, "Oooh, Shane. Im sorry, I forgot to call right after we hung up. Its been crazy here. Im really very sorry. Ill call them the second we hang up." He then called back like 5 mins later to tell me he called the tow company and they were on their way over. Their complete honesty and fast turn-around even when they are busy totally made up for the mistake, in my opinion. He could totally have lied and said the tow guy got delayed.
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Duc Vu
Dont go to this place if you dont want to get ripped off. They will scare you that something terrible may happen if you dont replace this or that part. They talk like they are very polite, honest and frank people but they are just liars. Do not believe the fake reviews. 1. I fixed my car there months ago (total cost $1,500+) and they told me that I would get free road side assistance from them for a year. When my car did not start, I asked them come to my place and tow it. They told me that I have to contact a designated towing company, pay the money, send them invoice and they will reimburse after 6-8 weeks by check . But that towing company will not come right away, they will come in 3-4 hours. I need my car right away so I asked them again, if there is anyway that my car coud be towed now, they said that I could pay them $75 and they would come immediately. So you know, they just give you "free" roadside assistance for doing repair with them, but you have to do tons of things and wait forever to get your money back. They just fool you... 2. I also asked them how much it would cost to fix my car which did not start. Its ridiculous price. It would be at least $99 for diagnosis and then part replacement labor hour + part itself. Total cost would be $200+. I brought my car to another shop in Dinkytown. The mechanics there only charged me $45 for diagnosis + half labor hour + part. The total cost is only $125. Its much cheaper.
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Cheryl Fornoff
On the Friday before Labor Day weekend, I went to the U of M to visit my son. I stopped in Dinky Town on my way home and when I went to leave the car wouldnt start. I asked a few people on the street for auto service recommendations. A few people told me to try University Service, now I know why. It was after 1:30 when I called them. They sent a tow truck, diagnosed the problem, ordered the parts, and had my car repaired before 5 pm. The tow truck driver and the guys at the shop were all very honest, polite, and professional. They could have price gouged me, they could have put off doing the repair until after the holiday weekend but, they didnt. They did the work quickly and at a reasonable price. I truly felt like they treated me the way that they would want their family members or friends to be treated if they were in my situation. I would definitely recommend sending anyone here. Thank you again for such wonderful service! I hope you all had a well deserved break overy the holiday weekend!
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Nina Meltzer
Absolutely horrible shop that takes advantage of their campus location, especially if you are a young female. Went in to get an oil change and engine check after the check engine light came on. They came back with a $1300 repair estimate for a $730 max. job (home mechanic estimate in chicago) then tried to scare me into needing my tires immediately replaced for and additional $350 if I did the repair, $460 if I did not. I refused all services and still got stuck with a $238 bill for checking the engine. Went to another shop nearby for a second opinion and discovered university services tried to charge me for parts and services I did not need and overfilled my oil during the oil change. I got what I needed fixed for a fraction of the price and went on my way. Do not go here unless you want to pay for over priced services, get lied to and scared into services you do not need.
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Anonymous User
I completely disagree with the review saying University Service charges double etc. At first I was skeptical (it is good to be initially skeptical of all auto shops), but after a bad car situation and comparing the rates this just is not true. In fact I highly recommend USVC after the following incident: My wife and I were driving home from Iowa. Our engine overheated and blew out. The manager called the shop in Iowa for us and confirmed all repairs were on the up and up. After we got the car back we had a problem with it the same day! Again the manager stood up on our behalf and forced the shop in Iowa to pay the towing and all other repair charges as they were at fault. That kind of support and security is so hard to find, University Service and Mr. Nelson will get our business for as long as we live here.
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Lee Vermeulen
Take your car here. Look no further for a shop. My daughter is a U of M student, and is spending the summer in an internship in the Cities. The car shes using broke down a few weeks ago, and since we live in Madison, Wisconsin, I needed a mechanic I could trust to help. My daughter lives near University Service, and had the car towed there. The whole team at this shop did a fantastic job - replaced alternator and battery at a fair price. Provided daughter with loaner car so she didnt need to miss work or spend money on taxi. Parents of U of M students - if your kids need car service, dont hesitate to send them to these guys!!