Precision Tune Auto Care

1329 Larpenteur Ave W, Roseville, MN 55113, USA

Address:	1329 Larpenteur Ave W, Roseville, MN 55113, USA
Phone:	+1 651-646-6763
Site:	precisiontune.com
Rating:	3.5
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–4PM Closed

Location

Photos 21

Reviews 6

Quentin Smith

So I was a little worried when I first chose this place to get my headlights redone. The reviews were mixed and I didnt really look into it. The Groupon for the headlight restoration is what made me go. If you look at the reviews most of the bad reviews (not all) were from many years ago or have no explanation of why it is bad. In my opinion these are not valid because management and workers change, stores get better. After my experience I can say I really do like this precise location and am tempted to make this my go to place! I was greeted by a man named Greg. Super friendly and nice! When I upgraded the headlight restoration to include sanding, he worked on it (with others I assume) for three hours because they were so terrible. He even had to go buy courser sand paper and steel wool. I will post comparison pictures later. While I was waiting.... The store has these really nice chairs. 4 hr chairs they are called based on how long customers to the establishment usually wait. The wifi for me in the morning hit 11mb down and 5 up with a ping around 60ms. There is a tv, free coffee, magazines. It is also next to some coffee places. Julian talked me through everything they had done. And it was extensive. He said my car was in good shape (never heard that from a mechanic)! and I should check on a certain part of the car within the following months. Bought some new wipers which I was going to buy from Walmart but this place is great and I want them to have my business! I assume most of the workers there are competent because of how the manager, Julian acted.

Anonymous User

WOW, I have not seen unethical business practice like this since the unveiling of sub-prime mortgage products. Five months ago I brought my truck in for a routine oil change, as I was sitting in the lobby there were 4 other patrons who were waiting for that the same service. Every single person was told from their Precision Tune Auto Care "Professional" that they needed $500.00 + of maintenance done to their vehicles. 2 of the 4 had agreed to get the "necessary" work done; the other 2 simply could not afford it. As I was watching this is disgust I had the manager come to me telling me that I needed $1,000 of work done to my 2 year old truck. I laughed in his face and told him to bill me for the oil change and graciously left the store. Today my fiancée took her 2002 Maxima in for a oil change, she still uses them because she feels obligated to bring neighborhood businesses business. Anyways after the initial diagnosis of a $700 break and rotor change, she gets another call two hours later saying that while they were "flushing her radiator system" they damaged a hose leading into her radiator, and that she needs to fork over another $300 to get her radiator replaced. They ripped it apart and blamed it on corrosion, telling her that the only way she can get her car out is if she pays for the damage they caused. NEVER, NEVER, NEVER, take your vehicles there, they are dishonest and unethical.

Aylie M

Brought my car for a routine oil change. The first individual I spoke with at the desk was very friendly and they were able to get my car in right away. However, I was a bit surprised by the high price for the oil change "deal." While waiting for my car to finish, which took an hour (double what I usually have to wait at other places Ive taken my car), another customer returned with their engine smoking because a technician forgot to put the oil cap back on. They were quite upset and I was a bit surprised that something so routine could be forgotten. Then, when they finished my car I drove a block and my engine light came on and the car started jerking every time I put any pressure on the gas pedal. I immediately drove back and spoke with a different individual who was not very friendly. He took my car back to be looked at and returned 10 minutes later telling me everything was good to go now. When I asked what was wrong he grudgingly explained that a connection from the computer to the engine that they had to disconnect to change the filter "was not quite connected all the way." In light of the earlier issues with the other customer, I was very unhappy with the lack of "precision" in the minute details. I will not be returning here.

Mark Trischuk

My alternator died at the car wash next door, and being from out of country, I was in a vulnerable position with no one to call for help. Miguel, the manager, took full advantage of this, and me. I was quoted $400 to put in a new alternator. $400, for a job Ive discovered more recently from doing it myself, takes 20 minutes. Thankfully, I bought a cell phone with a data plan, and searched with a dying battery and called another repair place two blocks away. They quoted me $250, and Miguel settled on $270 as I already had my car in his shop. What position was I in to say no? I feel I should talk about his employees, they were kind enough to boost my car to get it next door, and were somewhat open about the repair, although you could tell they knew they werent supposed to talk much, and they get paid next to nothing for their work. Best of all, a year and a half later, the bearings in the alternator have failed, conveniently not long after his warranty has expired, so now I have to replace it. Again. I have had exceedingly positive experiences with car repair shops, but this was far from one of them. You can do much better.

Isaac Salfer

These people are genuine crooks. I dont generally post on things like these but I think it is necessary to warn people about these guys so that they dont get taken for a ride like I was This is without exaggeration the worst customer experience I have ever been involved with. I went in to receive fix a flat tire with this company. Two days later the tire was flat again. I stopped by again to see if they would be able to actually fix my tire or give me my money back. They claimed that they did not have me in their computer system, when I had absolutely given them my information during our last visit. They also began to feed me lies about me getting confused and tried to convince me that I had actually used the auto shop next door. I made it very clear that I had used that same shop and had paid in the exact office I was speaking to him in, but he was completely unwilling to work with me. He said that I must just be misremembering and that I had actually gone to the other shop, which I had absolutely not gone to. Please DO NOT get any sort of service with these people.

Nicole Sotolova

I recently stopped in for my routine synthetic oil change and discovered that my rear brakes needed to be replaced. I had known that I would have to address this soon, but I was advised at this appointment that it could be a potential safety issue. While not expecting I would be having major care repairs, needless to say, the financial burden was worrisome. The manager worked with me to provide the best price they could offer and the staff worked after hours to take care of my vehicle, as I sat and waited. I was very impressed by the time and care taken to describe issues with my vehicle. I had visited this location in the past and did not receive as good of service, as this last visit. The manager advised that the location is under new management and it is apparent, as the level of care truly is exemplary. A couple weeks later, no issues and still impressed with the service. I will return for future services! Thank you!