Volkswagen Springfield

3145 S Campbell Ave, Springfield, MO 65807, USA

Address:	3145 S Campbell Ave, Springfield, MO 65807, USA
Phone:	+1 417-886-6000
Site:	volkswagenofspringfield.com
Rating:	3.1
Working:	8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM Closed

Location

Photos 65

Reviews 4

Silent I Nme

I brought my 2006 Jetta TDI into the dealership shop for repairs to the cam shaft, some front end repair, a new door wiring harness, and the clutch replaced, all at the same time, in Feb. 2012. The bill was a little over $5700. 16 months later, my clutch begins to slip slightly on hilly terrain. It was not doing it all the time at that point but since I had just spent so much in repairs, I didnt take a chance. I scheduled an appointment and had them check it out. They could not get it to slip, even after a couple test drives, but noticed an oil leak although they could not pinpoint the location. They kept it all day, put dye in the oil, yet could not find the leak. So they looked it over again and decided that maybe the EGR valve needed the carbon cleaned off. They did this free of charge and told me that the oil leak was not bad enough that they could not see a noticeable change, nor did it leave an oil mark. But because of the dye, they said that they would be able to pinpoint the oil leak the next time I came in for an oil change. Fast forward 6 months later, my clutch began slipping all the time, especially on any incline. I brought it back to the shop, they tell me that the pressure plate is for sure burnt out and in fact, that they could smell it. They tried to tell me that it was because of my driving, (how I drove it since I got the clutch replaced). Thats ridiculous because I drove it for years before the original clutch needed replaced (the one they replaced). As I began to question this, I asked what else would make the pressure plate go out quickly. The service manager said that if oil got inside the pressure plate that it could delaminate the plate (he explained, because its made like brake pads, several thin layers glued together). I then recalled that mysterious oil leak that the techs couldnt find just 6 months prior. I asked the service manager if the rear main seal was changed when the clutch was replaced back in 2012. He said that he didnt have time to look but that they basically wasnt going to help me at all with this new repair. I took my (diesel) Jetta to the dealership because I expected top notch work done on a specialty car. I paid close to twice as much in repairs and parts by taking it to a dealership because I expected these people to be as professional as they come. Instead, because of their unprofessional decision not to change an gasket that had the seal broken for the first time, on a car with 180k miles on it, will now cost me close to $1600 to repair. I am a single parent to four children and a college student. I had to borrow $3000 plus use $2700 of my student loan money just to get the repairs done the first time. Now Im faced with repairing a part that went out BECAUSE of who I chose to get my car repaired by. I wont be back!

Jessica Hostetler

Probably one of the worst experiences I have ever had with a service department! I never took the story that if you are woman you are going to be taken at a repair shop until now. I took my VW into this companies service department and asked that they changed a specific part on my car. I had already changed the part about 8 years ago about a year after I first bought the car from this dealership. I knew the symptoms and just like other people that have worked on their own car you change the things that are easy like the coolant reservoir or the thermostat. After taking it in, the service sales associate calls me and tells me I was wrong and all it was is a cracked pipe. I was very surprised and asked if they were sure that the part that I asked them to change wasnt the issue. No Maam its not, and I also dont have the part it and It wont be in till tomorrow. Ok so at this point I am thinking its ok I wont have my car for a day because they are saving me money. Then the salesman calls me back and says it wasnt what they thought because they happened to have one in stock now and it is probably one of two things. At this point I plead with the salesman to check what I wanted him to and they do. Turns out I was right but now its costing me 1000.00 more than what I had anticipated becasue they said it was this and this instead of just doing what I have asked. Moral of the story if you are a woman going to get your car fixed here, go somewhere else. My recommendation is US Automotive. They treat you right and dont ask for your arm and leg for payment after they spend an extra 1000.00 of your money to figure out that you are right!

c Clark

We bought a 2011 Kia last year for our daughter. Bone stock, just the basics. It was only a $9,500 car. We went over everything with Carole Tatum, and had our financing in place before we showed up. She convinced us to go with her choice of Banks (Central Bank of the Ozarks) because she got credit for every loan. Anyways, she printed out everything and had us sign. The fact is, we were stupid. We didnt notice until recently because we dont get statements for the car loan to know what our balance is, anyways, our original loan turned out to be almost $14, 000 for this car. Again, our fault for just signing everything she put in front of us without reading it. She pointed to each spot to sign, which we did without reading. We recently discovered that a service contract for almost $3,000 was added to our loan along with Gap protection of almost $1000. We never would have paid this much for a car like this. This car still had a year left of its original factory warranty. Not to mention that Gap protection doesnt normally cost this much. The moral of this little story/complaint? Trust no one and read over every single piece of paper that they want you to sign so that you dont end up with thousands of dollars worth of extras added to your loan, that you are not aware of. FYI, we buy cars every year or two. This wasnt our first time around dealing with this process. It was our first time feeling like we were taken advantage of.

Chris Joplin

I purchased my new GTI from a different dealer 4 hours away because they had the car I wanted and the price was fair. The first time I drove at night I noticed an accent light in the passenger door panel was not working. When I took the car to Volkswagen of Springfield they fixed the light. It was not connected inside the door panel. The staff acted like I was a burden to them by being there. Then when I picked my car up I was told I would have to pay for the repair. They said the dealer I bought the car from should have been the one to fix it because the problem should have been detected during the delivery inspection. Because of this VW would not pay them for the repair. The service writer then started whining about how are they going to pay their technician. So, the customer of a VW should be required to drive back to the dealer 4 hours away because of a problem that started at the factory? How is a car coming out of the factory with a defect my problem? No charges were authorized by me. I refused to pay and will not return to this dealership again. I have another dealer within the same distance from my home that will get the remainder of my business.