Fantastic Sams Cut & Color

1349 Heather St, Shakopee, MN 55379, USA

Address:	1349 Heather St, Shakopee, MN 55379, USA
Phone:	+1 952-233-5798
Site:	fantasticsams.com
Rating:	3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 9AM–5PM 11AM–4PM

Location

Photos 17

Reviews 10

LaBelleMichele

Horrible Experience- Unbelievably RUDE and UNKIND!!! I dont know if its new management or what but I still cant believe what a nasty experience I just had there today. I have been taking my adult, developmentally disabled brother to this same Fantastic Sams for a hair cut every couple of months or so for the past 13 years and was always very pleased with the haircuts and the kind, thoughtful service my brother received there. Today, a very rude and unkind woman named Melissa cut my brothers hair-she barely talked to him, did not make eye contact, and ignored him completely when he tried to talk to her or ask her her name. I had to tell her he wanted his hair washed, etc. This has NEVER happened before-usually the hair stylist talks to my brother, tells him her name, asks how he is doing, how does he want his hair cut, etc. This time-NOTHING! I could tell my brothers feelings were hurt. This woman was rude and worse yet, unkind. After we left my brother said he never wanted to go back (remember, wed been going there for over a decade and before hed always LOVED going there and getting fussed over and getting his hair washed and cut) and then he cried..;.No one makes my brother cry. My brother is clean, well groomed and acts appropriately and is friendly and polite-there is NO excuse for the treatment he got. When I called back to talk to the manager, Jacob, about this-he was aware that I was unhappy before I left but never made a move to find out what was going on, etc. When I talked to him on the phone his lame excuse for her not talking to him at all was that sometimes its hard to hear someone over the sound of the scissors.... Yeah, right.... We are NEVER going back to this place...no one makes my brother cry....no one. I will be complaining to corporate about this.

Jennifer Vande Castle

Giving 1 star because you cant give zero and in all honesty, the stylist concocted a super sweet color of blue that I LOVE. She first stripped and then colored. Ill bullet point the issues for your reading enjoyment: ° I have white streaks in my hair from where she stripped the hair and then missed it completely with the blue coloring. Like entire chunks that she stripped to be blue and then just completely missed. Around MY FACE, no less. ° I have "stripes" at my roots where she didnt apply blue color anywhere near to the roots.... Just stopped it a quarter of an inch from my roots...which would have been problematic all by itself, but add to that the fact that she stopped the bleach a bit higher than that, and still not all the way to the roots and I have a nice brown/white/blue striped pattern going on. ° I have counted 8 TOTAL strips of color. EIGHT. Paid $99 for this. Can you say REFUND???!!!! Dont go to this place. Ever.

Leon Rothbauer

My Daughter went into this location and initially had a bad out come from a perm that AJ had done. Without going into details about the negative outcome of the perm. At first my wife and Daughter tried to get the the problem resolved without success. I got involved when they got home with my Daughter very upset and crying I called and Talked to Kyla (manager) and we were able to get in and resolve the issue right away. When we got there she got in immediately and Karissa K. took care of my Daughter very politely with a extremely caring nature. When we left my Daughter was very happy with the end result. I thank Karissa very much for being such a professional and caring person. If it wasnt for her my Daughter would not have been happy with the result even though the problem was completely taken care of and looked great. Thanks Karissa and Kyla. My Daughter will be back for future care.

Joby John

Such a worst place. I see people leaving and me waiting there for 40 minutes. Two ladies sitting by the front desk and doing nothing, making fun of each other for at least 10 minutes. I am the only one sitting there and not even asking me why am i sitting there. Never go again this place.

Sarah Schmitt

Hands down to Kayla! I went in for a cut and color today. She is very talented! Love what she did!

R Gerold

I walk in and they recognize me. The person who did my style yesterday afternoon was AMAZING?

Jan Bennett

Great haircut, fast check in time, Thank you Kayla, Great job, Love my hair !!

Renee Koukal

Quality cut, awesome stylist Katey !!!!!!!!

Russell Swats

I went 3 times. Its horrible everytime.

Styopa L

Good cut, quick service.