Address: | 1906 S Stewart Ave, Springfield, MO 65804, USA |
Phone: | +1 417-886-0151 |
Site: | dings-n-things.com |
Rating: | 4.9 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
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Allison
This car repair shop provided me with the most stunning display of customer service I have received in years. My car needed repair as it was involved in a fender bender. I was calling around getting estimates and Nic was so friendly and kind when I called. She asked me to email her my estimate. So I did just that – but she didn’t get my email so she called me back to let me know she hadn’t receive it and wanted to make sure I was still sending it over. She asked me to bring my car by the shop and I did so later that day. Before I went to Dings and Things, I went to a different repair shop. When I walked in the *other* repair shop, I had to ask the front desk person for help and wait for a response. I was not feeling good about using the other place, especially after they told me my car would be in their shop for many weeks. So I brought my car to Dings and Things, walked in the door and I kid you not, I felt like family. These employees – every single person working in that shop – made me feel welcome, accommodated and helped! I felt hugged… like they wanted me to be comfortable. I literally felt like I was working with family members. After a quick inspection they told me they would need my car for a only a week. Since I didn’t have rental reimbursement coverage on my insurance (all consumers should purchase this coverage! Don’t make my mistake!) they offered me a rental at an extremely fair price. Turns out, my car was totaled, so they didn’t actually do any work but my experience warrants this feedback. I will definitely bring my next car to this repair shop. Thank you for the service – it was so comforting during an extremely stressful time!
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Delia J
I dont usually write reviews but I think they deserve one. Very attentive & *genuinely* caring & friendly. I loved this place! They made things so easy from day 1. The list of shops my insurance gave me didnt include Dings n Things but they would cover any place I chose. So I asked my friends their experiences & who was their favorite & a friend recommended Dings n Things. I went to about 4 or 5 shops here in town & got quotes, including the top-rated shops in town & those on my list from the insurance. Nic looked my car over way more thoroughly than the other places, answered all my questions, explained everything I would need done, & helped me as soon as I walked in - no wait. Plus, Im only 19 so I cant get a rental car. They gave me a 2014 Sonic loaner car free of charge for the week. I loved that car. I have a 2014 Mitsubishi Lancer & just got it back today, it looks great! I will recommend them to anyone I know who needs work on their car & I will be going back to them if I ever do again!
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Clint Stephenson
** update: they did a great job on the car and it actually came out cheaper than their quote by over $100. Also had them work on my other car and it was done very well as well. I dropped my car off yesterday and was told they would call me back. Halfway through the next day I called them and found out the technician that did look at it yesterday is not in today so they cant tell me anything. Had I not called them would they have waited for another day to call me back? Ill up date my review when it is all said and done and hopefully give more stars then. So far I have not been impressed. I did give two stars for now because Stephanie was very nice on the phone and very apologetic. Again if the rest of the service ends up being good I will raise the stars on my review.
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Max Wheeler
Had a dent in the top of my fender so the wife looked around and found this place and the reviews were good so she stopped by. She had a gentlemen look at the dent and he told her they could fix it. She pointed out that there was paint damage and he assured her that they could fix it and quoted her $75. When we went to pick it up the dent was gone but the paint was not fixed. She went in to pay the bill and the price was now $100. My wife told them she was quoted $75 and also pointed out that it wasnt fixed. They went out, looked at the repair, attempted to buff the paint some more and decided they couldnt fix it. At this point they agreed to lower the price to $75. We will still be looking for a body shop to do the job that they said they could do.
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Amy Mucklestone
Amazing!! Had an ATM drive-thru eat my van bumper, and the bumper was hitting my tire. This place was close by and highly rated, so I swung by. It turned out they were closed, but a tech was there and actually came and unlocked the front door when he saw me outside! He took a look, then went and grabbed his tools and pulled the bumper out for me, so it no longer scrapes the tire. He told me to come back for an estimate to redo the whole thing... and didnt even charge me for what he had done today! Talk about going above and beyond! I think we have found our body shop for life!! Highly impressive!
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Jacob Neimeyer
Nic and the staff at Dings & Things are first class. I have been there twice now, and both times they really went beyond my expectations with their customer service. Both times got me right in, and a fair price for the work. I actually offered to pay more the second visit because I was so thankful for him to take care of me so quickly, and they refused. If there were only more businesses like this in Springfield
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Mean Gene
Someone backed into my car and had Equity insurance. The insurance company gave the run around and Dings and Things saved the day. Repairs were prompt, thorough and exceeded my expectations. I would highly recommend these folks to anyone needing collision repairs. The car came back fully repaired, washed and detailed. Thank you for everything to the staff at Dings and Things.
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Deb Coulter
I unfortunately let the garage close on my back bumper not once, but three times. Nick and crew fixed it to make it look like a brand new bumper on my 2003 Acura. I have also referred others to them and they have been very happy also. Thanks Dings N Things.
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Keith Whitworth
Im meticulous about my vehicles. I hand wash, hand wax, and detail them myself--yeah, Im that guy. I had a minor mishap. Dings n Things made it right again. They even went above and beyond. It is hard to impress me, but they did! Highly recommended!
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Diana Haytko
They did a great job on my moms Subaru. They even told me NOT to spend money to repaint the bumpers, which would most likely get scratched again. They went above and beyond to make the bumpers look better without repainting. Excellent job! Thanks
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Natalie White
Nic was super friendly. He went out of his way to help me. Best service I have ever had. The price was fantastic and they were quick. I will definitely be returning if I ever have a accident again. I highly recommend them to everyone.