La Paloma Funeral Services

5450 Stephanie St, Las Vegas, NV 89122, USA

Address:	5450 Stephanie St, Las Vegas, NV 89122, USA
Phone:	+1 702-732-7070
Site:	lapalomafuneralservices.com
Rating:	3.6
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 10AM–3PM Closed

Location

Photos 34

Reviews 5

Osana Najimi

Stay away from this funeral home at all costs!! We had used this place previously when a woman named Cynthia helped us and were very satisfied. Were not sure if they changed owners, but we werent informed ahead but there are only 10 people TOTAL allowed to see the deceased! That means my husband didnt even get to say goodbye to his mother, and the grandchildren didnt get to see Grandma! :-( At no point were we allowed to pay more for a longer viewing or anything else. An abrasive rather rude woman named Kate mentioned ahead of time that we would only have 15 minutes for a chance to see our mother and say goodbye, but she did NOT say that we couldnt have a couple relatives go in and then switch with ones outside, which we assumed would be fine so as not to crowd their funeral home. She didnt care that several relatives would never in their lifetime get to say goodbye, she was like "no its health code to only have 10 people" which I didnt understand since it would have been the same if we switched out, and still kept under the time limit. Never ONCE did she offer for us to pay for a longer time period. Afterwards I called and tried to speak to a manager and was told that "they are all gone for over a week" Im not sure if its true, but after insisting they finally transferred me to some guy in HR who knew nothing it! The one thing he did say is that its the owners policy not to have more than 10 people in there at a time. So not only did Kate LIE and say about health code, it sounded like we could have switched out. Also she made a sarcastic remark about filling out paperwork (which I believe was HER job to do) that she would have to charge us $100 for her to do it so to take it home and do it ourselves since, "you seem smart enough" rather sarcastically. What a NIGHTMARE this woman was, and as a result the whole experience at this horrible funeral home. Youll never get a second chance to say goodbye to your loved-ones, and its horribly stressful at the best of times. So to have these horrible people, and this horrible funeral home making it even more miserable and sad is just ridiculous. So my advice, run dont walk to any OTHER funeral home!

Doug Turner

I was swayed to use La Paloma because they have a well-developed website compared to competitors and the vet had a history of working with them, but I truly wish I had not made this decision. We scheduled home euthanasia and scheduled for La Paloma to provide transportation from our home to the crematory. The individual arrived, was not at all sympathetic, and was, in my opinion, inappropriate. The thing that is truly most upsetting is that he transported the dogs in the back of a pickup truck. The service we used previously used a large black SUV and transported our beloved pet in a much more appropriate manner. Although we have learned our lesson the hard way, Im hoping I can help others prevent the same mistake that we made. When we picked up the cremains there was a box with separate packages of ashes. However, there was no paperwork, which weve always received from multiple places in the past, that showed the name, date of cremation, etc. and provided a mechanism for identifying and tracking the bodies through the cremation process. When asked for paperwork, I was provided hand written scribbles on a blank sheet of paper with a copy of a credit card receipt. I would NEVER recommend La Paloma to anyone based upon my personal experience. Its difficult enough to lose pets that have been members of your family for many years without wondering if you made the right choice about a cremation service. There are other services in Henderson and I would encourage anyone needing this type of service to consider the alternatives. We received wonderful care from Compassionate Pet Cremation previously, but were swayed by the vet; I truly wish we had not been.

Peggy Murtagh

If you use reviews PLEASE read ours. We wont be able to thank La Paloma,especially Cynthia, enough for their caring and compassionate understanding of our familys situation and needs with the unexpected death of my 54 yr old brother. We arranged a funeral package according to what my brother told us he expected from his life insurance before he passed. After having made all the arrangements etc we found out that the expected financial resources were not what my brother thought. my brothers final wishes were for his son to afford paramedic school. Since financial resources were slim we needed to scale back the services to conserve as much as possible so this young man could complete his medical training. La Paloma didnt hesitate to help us. The heart and compassion to refund the previous arrangements and just start over with the family was over-the-top helpful for our family during this time. They truly mean it when they say they "offers solutions that ensure peace of mind for you and your loved ones." Our family will now be able to ensure our nephew has the financial resources to complete his paramedic training, and we owe this to Cynthia and La Paloma Funeral Services (Las Vegas). We hope this review reveals to you the heart and compassion of La Paloma so that you will not hesitate to utilize their services when your family experiences a loss. From our beginning contact viewing their web page to arranging via telephone and meetings after the pickup from hospice La Paloma has exceeded our expectations and we are forever thankful. And Cynthia if you read this - THANK YOU! sincerely...

Mr Hawkins

My mother lost her husband 2 days ago, she was out of town visiting her sister when he died of a heart attack. The hospital was unable to unlock his phone to contact her, so they sent him here. She made an appointment to view his body and make arrangements. We arrived 15 minutes before her appointment and waited until 20 minutes after her appointment before we had to call and tell someone we were here. The man who answered the phone asked her when she would be there and she told him she was already here. He then told here that they knew she was there and to just wait because other people had appointments. A lady finally came to the desk and told her she needed to just wait because they were busy. Everyone she spoke to was extremely rude and made her cry. She tried to explain to them that she had not even viewed or identified her husbands body since he died the day before yesterday. They had absolutely no compassion and told her if she didnt like it, she could take him somewhere else. My mothers husband just died, she followed all their rules and still got treated with disrespect. I hate this place for how they treated my mother. She is inconsolable now and I have to pick up the pieces. That was so unnecessary and unprofessional.

PJ MONCEVICZ

The funeral service at the veterans memorial cemetery was to take place today, 9/28, after several postponements. The family and friends waited for almost an hour for the body to arrive. It seems that La Paloma had failed to complete the necessary paperwork. They also failed to make a call to inform the cemetery. We proceeded with the military service without our loved one. Burial will be scheduled at a later date. This was totally unacceptable. La Paloma completely failed in providing service and comfort to a grieving family. Look elsewhere for your funeral needs!!! As Jims sister, I are very upset with the way this was handled. You may be in contact with MRS Johnson, but today when we all needed your services, you were not there. You can never makeup the stress of not being able to bury my brother. It has been 11 days and he is still not at peace. I hope she follows through with her rights, I can only say that I recommend that people look else where for services. Right now I feel the loss of my only Brother and the lack of a proper burial. You may settle with Mrs Johnson, but never make it up to me...