Address: | 1465 Woodbury Ave, Portsmouth, NH 03801, USA |
Phone: | +1 603-431-4205 |
Site: | parcelroom.com |
Rating: | 4.5 |
Working: | 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 10AM–3PM Closed |
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Anonymous User
This business is a joke. They charge almost twice the going rate for USPS, UPS and FedEx. Their workers are extremely rude and curt with no customer service skills. Plus, they interrogate you every time you drop off a package by making you write down the tracking numbers and sign for it. It wouldnt be a big deal, except I had been going to both locations for over 2 years and they still treated me like a new customer every time!! I am surprised this business has stayed open for so long...thankfully some new shipping stores have opened in town and I have since switched our business over.
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sidehop
I drop off my packages here all the time and every time not only myself but observe other customers being serviced quickly and professionally by the employees here. They dont waste time, have a good system in place for dropping off (especially if you have your name & info in their system) and of course if you need to send anything. Many shipping centers Ive been to generally had sporadic number of employees or limited on the service they offer. I highly recommend this place if you want courteous, professional and solid customer service. The way many business should be.
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Anonymous User
The Parcel Room is a fine example of how a business should run. Every time I go into the Woodbury ave location I am helped with courtesy and consideration. When I first shipped with the parcel room they sent me a hand written thank you card signed by the staff. I was shocked that a company still did something like this. I wish other places I stopped at to do my errands made my experience as great. If youre looking for packing supplies, po boxes, shipping packages (especially tricky ones!) dont look anywhere else! :)
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Mark Clifford
Parcel Room internationally shipped my personal belongings. They picked up the items, securely packaged them, then arranged all the shipping paperwork, customs documentation - everything from door-to-door. All my stuff arrived as predicted, with no damage (there were a number of large pictures theyd packaged). No hassle, no fuss, competitive pricing, extremely efficient, and thoroughly nice people too. I cannot praise Parcel Rooms service enough.
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Anonymous User
Over the past 10+ years we have never had an issue with the Parcel Room. We ship small to large packages weekly and every package is packed properly and shipped with professionalism. All the staff is well received, treats all customers with satisfaction and courtesy. I wouldnt go anywhere else for my shipping needs for both business and personal items. Jeff, Charles and the rest of the staff are top notch! Keep em safe!!!!
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Janice Raynor
Didnt seem like they understood their services. We wanted mail scanned and then shredded and keep only ones we specify, they kept asking us when they should shred our accumulated mail. Kind of pricey for the service. Opened another persons mail that wasnt included in the names we gave, supposedly the rule was that mail was supposed to be sent back to sender and not opened. Would not use them again.
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Anonymous User
THE BEST IN THE AREA: We have been shipping with the Parcel Room for years...Jeff and his staff have been very accomodating and I find their pricing to be very competative, and when shipping the the Parcel Room, there is no worry that if there is damage done by one of the carriers such as UPS and FedEx, that the claim will not be setteled...the staff are absolute pros when dealing with us.....
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Anonymous User
Parcel Room has been the official shipper of the New Hampshire Public Television Auction for many years, and we are extremely satisfied. We ship hundreds of items every year and have never had a problem. The price is very reasonable and the staff are always pleasant. They even come to our broadcast center and pick up the items which makes it very convenient for us! Thanks Parcel Room!! :)
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The Mail Center
Jeff is the best. Even before we were customers he took the time to explain and teach us how to properly handle freight. Fast forward a year where weve worked together on approximately 15 freight shipments and we couldnt be happier. Jeff has proven each time how hard he works to get the job done right and is super accessible whenever weve needed a little extra help.
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Clyde Logue
There are cheaper and friendlier places to ship your stuff. Try the USPS, FedEx or UPS Store. If you need packing and crating then maybe these guys are the ticket - but be prepared to pay top dollar + and deal with the hassle of working with these guys. The officiousness of this place is borderline Soviet Bureaucrat School of customer service.
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Matthew Cox
Excellent experience. Jeff and his crew did a terrific job of packing and protecting a pair of delicate, 200-year-old paintings that I had shipped to me from Maine to Houston, Texas. Excellently packed and they arrived in less than a week. Very pleased and will definitely look to them in the future.
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Mack McCarthy
This is the worst shipping place ever. They refused to take pre paid parcel without id, wich I left in the parking lot. This is the second time. The first time they asked me for my id I when using my credit card for a 15 dollar purchase. Will never go again nither should you!!!!!!!!!
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David Howard
With good surprise they revealed themselves as the very best experience I have had asking for shipment of an expensive clock. Living 1000+ miles away and not knowing them in any personal way their complete service; collection, especially packing, cost and communication are superb.
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Anonymous User
Parcel Room handles all of our difficulty shipping needs, and has for years. They are the best! Capable of packing and shipping anything. Exceptionally thorough. Professional attitude. Really care that the objects arrive safely. We plan to continue to use Parcel Room exclusively.
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Ali Alvarado
Fabulous experience. Im not one to ship a lot but when I do I go to the Parcel Room. They are super efficient and staff are extremely personable. Which is a huge plus. Its hard to find clerks who are just nice. So good job Parcel Room staff! You guys are awesome!
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Gregory Aurand
First time customer and couldnt be more pleased. Handled my auction purchases with aplomb and quick turnaround from pickup to shipping. Great communication and fantastic packaging of the valuables.
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Helge Werner
Fast and friendly, long distance, communication and service. Charges slightly lower than expected was an attractive add-on. I will definitely use again, and also recommend to others.
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Robin Forke
Made it painless to get something sent from the east coast to the mid-west. One word, wonderful!! Thank you for bringing a smile to my mothers face
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Beth Salzman
The Parcel Room can ship anything! Every interaction with the team at the Parcel Room has been outstanding. If I could give them 10 stars, I would!
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Chris Loprinze
These folks are awesome. On a busy day they accommodated my custom shipment and did so with a smile. Highly recommended.
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zeng kai
first time user. Not only the price is reasonable, the package is professional too. Feel safe shipping important items.
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Jamie LaFleur
These guys are the best! I trust them to pack and ship fragile and valuable works of art all over the world.
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Kristina Culbertson
Top notch service from a friendly staff. Long term community member with extensive professional experience.
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Kara MurphyWright
First time in and the staff is so incredibly helpful. Thank you for helping me with my huge shipment!
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Gwen Goforth
They are friendly, efficient and have good supplies for mailing and shipping, and they are helpful.
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Patrick Joos
pros; friendly and professional services cons; prices are higher than similar places .
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Gwendolyn Hansen
Most professional packaging that I have ever seen. I highly recommend this service.
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Donald Ackerman
Reasonable charges, items properly packed, excellent service. Would use again.