Public Storage

Address:	4 Orben Dr, Ledgewood, NJ 07852, USA
Phone:	+1 973-810-4122
Site:	publicstorage.com
Rating:	4.8
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 19

Reviews 12

Stefanie Mandt

Not climate control. Have to get out of car every time to enter code (outside and inside gate). The last place we used you could just pull right up and not get out. Was bad in the winter- they only plowed the sides (leaving snow in the middle) was very difficult with multiple cars going into their units. On my unit (inside) the door is so hard to pull. One time I went to open the door and the handle came right off. Took me about 10 minutes to find the screw so I could get back in. Only once have I seen a cart inside my building- no door stopper to help keep door open. Because the door is so heavy it is very difficult to move stuff in and out. My price recently went up another $10. There is also very big holes in the fences. Anyone could fit right through. $1 first months rent however you have to pay a charge of $20. Over charge for locks. Just moved all of my stuff out. Person on the 1-800 number said I had it free until the 5th. Was then charged. Person who called me from this place was rude and demanding on the phone. I talked to the district manager who was more rude. She would not let me say 1 word. She felt the need to interrupt me every single time and could not comprehend anything I was saying. I had to explain 1 simple thing over and over about 15 times. (not even lying) I was over charged and the district manager said...oh well, it will just go to collections. 100% customer satisfaction...yeah ok! Worse experience ever. I had contacted corporate office as well as email and sent a letter. Also contacted the BBB and filed a complaint. My suggestion- just because it is close and says $1 first month= Go somewhere else. L

Jason Pollmann

Human tooth, no cameras, billed EXTRA month, refused refund, & will not call back. And why do all reviews mention Ed by name right away? Never seen such a thing. Its very odd. Reminds me of fake shill reviews... And now that I posted a review, it looks like my photo of the tooth keeps disappearing... We were billed an extra month ahead of time even though we removed all belongings and checked out of the unit before the previous month was even up! We were told by Ed that he couldnt do anything about it if he wanted to. We contacted the higher office, as he suggested, and left messages. They have refused to call back, and they have not refunded a cent. On top of that, we were not informed that the facility has NO cameras and we found a human tooth directly in front of our door, complete with the root and what appeared to be blood. What was their response? They were going to just toss it in the trash until we suggested they hold onto it in case police would like to know.

Michael Scillia

My gf and I went looking around for different storage facilities in our area to get an idea of whats available and pricing, Public storage was our second stop. Eric assisted us in deciding what we would need regarding size and location. After discussing what we would be storing he walked us around the property giving us options and promotions details. We didnt need a storage unit right away but Eric informed us that we could transfer/upgrade unit sizes as our needs changed. We ended up renting a medium size unit and were very satisfied with the storage hours as well as Property manager Eric who was very informative and approachable individual!

Hope Lombardi

I came into this facility to purchase boxes because I was moving, the gentleman that was working was named Eric and he was very accommodating, he was knowledgable and very kind. He talked to me about the different sizes of units that they offer and made my selection of a storage unit very easy. He has great customer service skills and a well mannered approach in selling. He definitely made my decision easier. Thankyou Eric. I look forward to meeting you again and I definitely will be telling my family about this location. High 5!!

Anonymous User

I have used this facility for a few months before giving up and moving on to a better storage facility for my business needs. If you enjoy dealing no carts or broken carts, doors that jam or need to be man-handled to open and close or insufficient lighting then look no further as this is the place for you. why should I have to bring a flashlight to see whats in my indoor storage unit? they may be cheaper then other locations monthly but they certainly arent worth the extra headaches especially if you use the facility often.

Robert Gluck

Convenient location. Ed, the manager, was very helpful in the initial setup, explaining payment, insurance, storage supplies ( boxes, tape, pads, etc. ). Ed took the time to show me the storage unit, how the locking system worked, and how the entry key pad system worked. The storage unit itself is just that, no conditioned space, no electrical outlets, minimal lighting. I had an interior space, lighting was in the corridor only. A flash light or a head light will be needed.

Alexxine T Mendez

Loved it! great customer service and super friendly. the guy working, lavesh, really knew a lot about what to do when it came to my questions about transfers, vacates, even merchandise. hes a very intelligent young gentleman that, in my opinion, should be the face of Public Storage. so much so that when he said he has only been working their a month I couldnt believe it. he made me feel welcome and I high recommend this company for anyone who needs storage!

Warren Conditi

Ed and Samantha have been fantastic. The units are secure, well lit, everything was explained to me so well and its been a real pleasure using them for my storage needs during a move. Id absolutely recommend them for their price, courtesy and professionalism. Ed contacted me by phone to ensure my experience met my expectations - which in fact were exceeded. Great people, great service, many thanks to Ed, Samantha and all at Public Storage in Ledgewood.

iamKIDPRO

Thanks to Ed, my moving experience was made much easier and stress-free. He was able to answer all of my questions regarding picking the perfect space, and was very knowledgeable in showing me the advantages of all the extra accessories that would be needed to make sure my possessions stayed safe and protected. The prices here at Ledgewood Public Storage are more than affordable and Eds customer service was beyond excellent.

Matt Ragz

My family has been storing here for a few months now, and weve been impressed with the low pricing and convenience of the location. More importantly however is the friendliness of the two gentlemen that work there, Steven and Cris. Both of them were very helpful and patient with us when we moved in and helped us get the right size for our needs. I recommend this location to anyone in the area that needs a storage locker.

Calvin Valentine

My parents and I have rented units here for almost 20 years. I like the bathroom that is accessible from outside whenever I am there. The facility is very clean and safe. We have never had any problems there. The rates are the lowest Ive seen in the area. The staff is very helpful, especially Chris. I just wish that they had kept the dumpsters that they had when we first moved in.

Robert Morgan

I do have to say, I am extremely happy with the service at public storage. I came to get something out of my unit and there was so much snow in front so I left to het my shovel and when and I returned it. the snow was cleared away. Ed the manager shoveled my unit out for me. this is why I love this storage unit they are always there to help with everything