Public Storage

510 Mt Pleasant Ave, Dover, NJ 07801, USA

Address:	510 Mt Pleasant Ave, Dover, NJ 07801, USA
Phone:	+1 973-957-1486
Site:	publicstorage.com
Rating:	4.8
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 13

Reviews 4

Michael Dismuke

Sell all your stuff now. Based on my experience with this company, the stress you will incur is not worth the material value you have placed on your stuff. The 1st 5x10 unit I got was oddly shaped as it had a large portion of the unit taken up by the back of the elevators. It was not 5x10. A few months later, I had to get a bigger unit a 10x10. I moved mid month. I was told I needed to redo all my paperwork AND I had to buy another lock. So, now, I have 2 locks at $20+ each and one unit. I had told them that I wanted the 2nd half of the months payment to go towards the new unit. They demanded full payment up front and said they would look into getting my half month pro rated and maybe credited to my account. My account was never credited. With warehouse racks on the sides and furniture in the middle.I could make this 10x10 work. Well, I got racks, and they didnt fit. The unit was less than 96"x96". Awesome! Later I didnt require the 96"x96" of space I had and got I a 5x10" By this time your wondering why Im still using the disservice provided by Public Storage, well, I travel a lot, this property is near where I work. I digress, I got the 5x10, Once again, it was mid month. Once again they demanded full pay for the new unit even though the smaller unit was cheaper. Once again I requested the pro rated amount I had already paid for the bigger unit be credited on the smaller unit. I got the unit on a Sunday. I went in on the following Monday, the very next day and asked for the wrong to be righted. Heather said she would ask her supervisor. I told them, well, at least I have the bigger unit for the rest of the month. I was quickly informed that the unit had already been taken out of my name and they had put their lock on the unit. Did you catch that? Theyre not going to reimburse me for the remainder of the month and that they had already put the unit back into circulation. My new unit is on the 3rd floor. Its hotter than blazes up there in the summer. It will slow cook meat up there. If you go up there in winter, dress warmly, very warmly. The rate for my 5x10 was $82.39. I got a letter dated November 29th stating that effective Jan 1, 2017 my new rate would be $97.37. Thats $14.98 more each month, thats about a 17% increase in rent, for no reason. I talked to some of the other renters and they confirmed that Public Storage has a history of randomly increasing rent. Many of the renters are not happy with their business practices. On December 28th I got a letter saying that effective Jan 1, 2017 the state of New Jersey was going to decrease its state rent tax to 6.875% and my new rate was going to be $82.29. On Jan 1.2017 Public Storage charged me $97.37. On Feb 1st I was charged $97.15. This is AFTER they tell me that the taxes are lower. So, Public Storage figures if you were prepared to pay the full amount before the tax break, you should be fine paying the same amount after the tax break? That extra money isnt going to the state, its going to Public Storage. Now, sometime in January, a renter ran into the exit gate. This is not Public Storages doing. They had no control over that. But instead of making the units available during the posted hours, the hours posted on the website, the hours posted on the walls surrounding the property, Public Storage, in their effort to take care of their patrons, decided that if you want access to your stuff, you have to come during their regular business hours. Instead of rearranging the office staff to make the property available until 9pm, they chose to create unnecessary hardship on those who pay to store their treasures. This was the icing on the cake. I chose to move out and find a different business to patron.

Yemi Cole

Ive had an solid experience using this public storage. Naturally, Public Storage is a national company with bulky bureaucratic corporate polices and procedures. However Heather, the onsite sales associate, brings a hometown, mom and pop feel to this location. Most importantly, Heather is consistent and approaches her job with real sincerity. In fact, I go in person to pay because dealing with her is much easier than using the corporate number. In the past, Heather has dealt with some "difficult" associates from my company but shes always remained calm, cool and collected when trying to translate Public storage policies into plain english. Its not uncommon for me to walk in and see Heather assisting another customer. Its always interesting, because the customers always seem to be telling her their life story. Of course, she gives me the "look" that shes be finishing up with them, but she always ends the conversation politely without making the customer feel like they are being escorted out. A few months ago, I couldnt get to the Dover office in time to pay my bill. Luckily Heather took my payment over the phone. It shouldnt seem like a big deal but, youre dealing with Public Storage here. Im not sure if that was consistent with her company policies however, it saved me a large late fee and a long trip to Dover from Bergen County. If you cant tell already, theres a "theme" to this review. Im sure Public Storage means well however, their size makes simple things like payment a little cumbersome. BUT...Heather at the Dover location does a great job of humanizing the Public Storage Leviathan. Its People, not policies make great companies and she does a fantastic job of representing her company and promoting her brand... Hopefully her manager is reading this...

Alanna McCarthy

I always go to this Public Storage for boxes. I ship a lot of things out of country and they have the best boxes to use. Very sturdy. But most importantly this store has the most wonderful staff. They eat, sleep, and breath customer service. Theyre always so nice to me and I find myself kind of just wanting to hang out for a little bit and have friendly conversation with them. You really dont see that these days. Christopher always helps me get my boxes into my car even when I only have one or two. I will tell Heather what ill be sending to Denmark and she will show me exactly what box I should use. Let me tell you she has never been wrong. Heather and Christopher are two great down to Earth people who set the standard for patience, customer service, and professionalism. Thank you both so much.

Kenn Tripp

This place is the best. Both myself and my room mate rent 10x10 units here and we cannot say enough good things about the building AND Chris and Heather, the awesome Front Desk Clerks. From day 1, they have answered every question, helped with any issue, and even call and remind me when my payment is due!!! I had an issue with a faulty lock, and Heather kept calling me to make sure I got there as soon as possible so my unit was safe and I could install a new lock!!! The hallways are always clean, very well lit, and I always feel safe when Im there. I have recommended this location to several friends, and will continue to do so. Thank you, Public Storage, and Thank you, Heather and Chris.