CubeSmart Self Storage

Address:	242 S Salem St, Randolph, NJ 07869, USA
Phone:	+1 973-989-7722
Site:	cubesmart.com
Rating:	4.4
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 8:30AM–5PM 11AM–3PM

Location

Photos 60

Reviews 25

Rachael Guiden

NEVER rent from this business. I was told by Tim and Jill that credit cards would be accepted. My grandmother wanted to pay for the unit in full and they continually refused attempts at payment via check and then via credit card despite never having any previous problems with the card whatsoever. We literally emailed them continually and begged them to accept our payment. They refused, said they auctioned off our things, and then Tim refused to tell us which auction company he sold all of our possessions to. I dont think Ive ever written a negative review about anyone before but this has been, by far, the most horrific business and experience my family has ever dealt with. Litigation was initiated and is currently in progress. Do NOT trust these people with your things!!!!

lynn mertz

Storage is storage ... but what I really like about Cubesmart are the people - professional and they go the extra mile. I recently rented space at S. Salem and it was Jill and Nalijah who made me want to write a review. This is not my first experience w Cubesmart but this was exceptional - 1) responsive and listening to me - I mentioned I had a container that I shipped from abroad and Nalijah made a point of asking me about the size of the truck (all worked out well/no issues - she made sure there were no "surprises" and 2) went above and beyond - when I said the truck was arriving before their office opened (out of our control as it was coming from the Port), Jill changed her schedule to be present. I highly recommend Cubesmart because of the staff.

Kristie Obremski

The unit it self is great. The customer service on the other hand is horrendous. I called today to find out about renting the truck they had. When I called I got a self serve menu with different options, only one to talk to an actual person was to reach the manager. Thats fine, until the manager doesnt answer their phone for hours of me calling. So I tried another option and got a corporate person. They transfered me back to the same crappy menu I had in the first place. Hours later I finally reached a manager to find out we couldnt rent the truck today because it was too late in the day... very disappointed

Kathleen Mygas

The staff at CubeSmart were personable and attentive. They helped me understand what size unit was best for me and offered assistance with all decision making. Ted and Jill went out of their way to make sure I had everything I needed to make my experience top notch. Ted explained to me the security system and how only current customers have access. The safe environment put my mind at ease. The customer service is outstanding, Jill brought out cold water one hot afternoon to those of us working in the sun and heat. What a nice personal touch! I highly recommend this facility to anyone who needs storage.

Debra Mantini

I was told to find a storage unit that was climate controlled, had good lighting and was local and so many more suggestions by friends and Cube Smart in Randolph NJ has surpassed everything I ever needed or wanted in a storage unit and believe me, I did look around. Besides having everything I wanted, the staff has always been considerate, helpful and friendly. A special shout out to Jill, who helped me out, way over the norm when I was hospitalized. Thank you so very much!! Have never encountered a single problem with this location. Again kudos and thank you!!

Dana Pineiro

This was our first time ever using a storage facility, and it was an absolute pleasure to work with Jill & Tim. They were so friendly and helpful throughout the whole process. We would definitely recommend this location if youre in need of storage. We are hoping not to move again for a very long time, therefore not needing any more storage units, but if we had to, we would definitely use them again!

Bruce Bonauto

Being offered a cold water on a hot day before loading my car was a kind act from Ang .Since she started theres no litter and the temperature is now perfect inside the building .Thanks Cubesmart for making an even better experience as time moves on.I learned that hiring the right people who care makes a happy customer !

claire Keller

Clean, safe, accessible, friendly. Renting this space has been one of the smartest decisions Ive made! Tim was professional, friendly and I feel that I got a really good deal on our unit. I havent been this excited about a product or service since I had laser eye surgery. (OK, weird comparison but it tells a story.)

Linda Cornelia

This is long overdue --- wanted to acknowledge the EXCELLENT customer service provided by Nalijah Bailey at the Randolph facility. Nalijah is an asset to the Cubesmart Company! Professional, personable and very hardworking! She deserves a day off with pay! She sets a great example of what an employee should be!

Drew Bakke

The storage was fine, never had a problem, but after 2 years of being there I wanted to upgrade to a bigger unit and the costumer service involved with that was terrible. I no longer have a unit there.

Artie Falgione

Jill has been wonderful, and the facility is top notch!!! This is our second time using CubeSmart in Randolph, and I would absolutely not hesitate to use them again.

Wilfredo Muniz

"Excellent location, couldnt ask for a friendlier staff. Jill answered all questions i had and helped me get the right storage needed." Thank you

Howard Stein

Being able to rent a truck for only $10 plus gas for 4 hours is a huge benefit. The transaction was handled very professionally and easily.

Mary Carroll

Very friendly staff who helped me at 430 pm yesterday..very friendly all details presented to me before buying my unit;)

Bari Ecker

Manager Nalijah got us registered at discounted online price and explained everything very efficiently. So far so good!

Christopher Starr

Just recently booked a storage unit at this facility and every member of the team there were friendly and professional!

Brittany Burks

Tim Knuth was very helpful and professional. Fast check in and very clean. Would highly recommend.