Union VW - Service

1180 Springfield Rd, Union, NJ 07083, USA

Address:	1180 Springfield Rd, Union, NJ 07083, USA
Phone:	+1 908-687-9000
Site:	unionvw.com
Rating:	3.4
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 8AM–4PM Closed

Location

Photos 36

Reviews 7

BEKSY JURJO

If I could give less than one star I would. Made an appointment for the scheduled service and oil change and my headlight was out. The loaner they gave us was dirty and dented, and THATS the silver lining to this story! They kept my car for 11 days because during their "routine inspection" they found an issue with the coolant and one of the tires. Finally, they say the car is ready to be picked up and when we get there....the "fixed" tire was flat on the floor. Get into the car to drive it to get air.....THEY DIDNT FIX THE HEADLIGHT.......AND MY OIL LIGHT WAS STILL ON! Call the next day since they dont have a late night so were already closed by the time we got there to pick it up and the MANAGER tells me they were never told to do either of those things! THAT WAS THE WHOLE REASON FOR THE APPOINTMENT! EVEN BETTER......they gave back all their loaners and wouldnt have any until October! Well, my car ran out of oil and left me stranded......guess who didnt help?! I had to pay for my own tow EVEN THOUGH I PAY EXTRA EVERY MONTH FOR A COMPLETE SERVICE PACKAGE and havent been able to drive my car since because they are not offering any type of assistance to fix THEIR ERROR. We even tried to go to corporate and VW financial but when they contacted the MANAGER, she placed all the blame on us, apparently we didnt repeat what was needed over and over and over. The 4 phone conversations before the car was dropped off and the one at the facility werent enough. So basically I am stuck now paying for transportation back and forth to work due to their incompetence with no end in sight since they have no idea when they will get loaners to accommodate me. Sooooo, whatever you do, DO NOT GET YOUR CAR AT UNION VW OR USE THEIR SERVICE DEPT. spare yourself the headache that comes along with it. P.S. make sure you go over your contracts with a fine tooth comb, you would be surprised how many things arent covered on their TOTAL COVERAGE POLICY !!!

Casimir Akunna

I bought my Audi A4 from the company and that is why I service my car there. But will never go there to risk my car with their unqualified technician. I was there to change my break pad and rotor which they promise will take 2 hours. After spending 3 and half hours there, they came back to tell me that the calipers are note good, they even took me to work site and showed me the part of the caliper that is not moving, out of annoyance I told the guy to put my car back together. the lady on the desk who was with me on the work site when the guy said he will put the old parts together because he cannot change the break pad and rotor without new calipers went and wrote a bile of $656 for me. I ask her for what she for the new parts and was arguing with me. The technician came and told her that he did not change the parts. she started ranting about who will pay for the parts that she ordered and called the manager. the manager told her if the parts are noted used return it for refund. Anyway the bottom line is I took the car to more qualified technician and they changed the break pad and the rotor. I specifically told them to check the calipers and make sure it is good. they told me that my calipers are in perfect condition. I will never go there to service my care again, I will be better off with road side technician. some dealers hire new graduates who have no experience and let them experiment with your car. the last time I went for oil change they wrong sticker on my car and did not recommend or mentioned anything on the check engine light that was on.

James Hallquist

My wagon had a random leak, which put water in the engine and essentially ruined the motor. Given that there was nothing I could do to prevent this from happening, and that Volkswagen the parent company never informed the consumer, you could imagine my reaction when I learned that my car that had just passed its warranty needed a new motor for $12,000. Tamara was awesome, and worked with the manager and mechanic to get that bitter pill down to $4,000. I begrudgingly bit the bullet and fixed my car. About a month later, my brakes stopped working. You could imagine how I felt when I had to take my car back to the shop. They fixed them for FREE! And gave me a courtesy car for no charge. These people get it. They represent a huge multinational company that just committed one of the biggest acts of fraud in the history of the US yet they represent themselves with compassion and professionalism, despite defending a sub-quality product from a dishonest company. I commend them, and highly recommend their service. When VW gets around to buying my TDI from me, I intend on taking my new Non VW car to their shop.

Nikki Kocak

Worst mechanic!! They took my car for contaminated gas 6 MONTHS AGO!! they kept ignoring my calls, not connecting me with the manager, they told me that they had to change my engine 3 times and so much more. I just got my car back, so now I have gas leak which is killing me with the smell! Everywhere I go people ask me what that smell is cause its extremely bad.. The smell has been making me really sick and I have no option but to use the car due to the fact this is my only car. These people dont know what they are doing they played me, took my car for a small reason only to find out I brought a horrible car, and let me tell you I brought this car about 7 months ago so I only used it for one month and its been in there shop since then. Im paying for a car that I didnt even use for 6 months. If my gas leak problem leads to serious harm, theres going to be a serious law suit against this company and Hudson Toyota whom sold the car to me with a bad engine which I had no knowledge in!

Rave Narine

I have a VW GTI and took it here for maintenance, the entire staff is friendly and informal. They took very good care of my needs and kept me informed on the progress of my vehicle. There was even a shuttle bus that was talking its customers to Starbucks and back for free. Well air-conditioned room with snacks and a television along with a very clean restroom. I will definitely keep coming back to this location to keep my car in great condition!

Alex K

I have bought and leased many cars before and Union VW was the best experience so far. Brand specialist Kevin Santos and manager Mitch Patlock were very pleasant to deal with. No endless back and forth running with numbers, the deal was done very quick and straight forward. Now my daugher is very happy with her new Bottle Green Beetle Classic!

Darko Raloski

THIS SERVICE DEALER IS THE BEST SERVICE FOR CARS EVER.. FROM FRONT DESK ALEXIS GIRL TILL THE MECHANICS , DEFINETELY RECCOMEND TO EVERYONE . I DIDNT EVEN HAD APPOINTMENT ..I WENT THERE IN 45 MIN OR 50..MY CAR WAS DONE . AMAZING SERVICE , FRONT DESK - THANK YOU