Sisbarro Buick GMC
| Address: | 425 W Boutz Rd, Las Cruces, NM 88005, USA |
| Phone: | +1 800-215-8021 |
| Site: | sisbarro-buickgmc.com |
| Rating: | 3.8 |
| Working: | 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 11AM–5PM |
Location
Photos 1
Reviews 4
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Kristopher Ashton
If I could give this place zero stars, I would. My company has been bringing our various vehicles here from WSMR for service for awhile now. Never again, and when we need to replace company vehicles (three of them coming up for replacement this year), we wont be looking here for that either. They serviced one of our vehicles with a no start issue, said it was the security module. We paid for that to be replaced and programmed, brought the vehicle back to base, the next day we had the same no start issue. Brought it back a few weeks later when we could finally get them to have it towed back out. They could not reproduce the problem. We took the vehicle back, and the same no start issue began happening regularly. After finally getting it back to them, they said, oh, its the starter. Rather than accepting responsibility for misdiagnosing the problem the first time, they said it was a separate issue (somehow two unrelated problems causing the exact same symptom at the exact same time, both starting on the exact same day), charged us $500 for a $125 starter (which they pay even less for due to business accounts), and we basically ended up paying close to $2000 for a simple bad starter, that I could have replaced in half an hour, paying only $125 for the part. After discussing this with the service manager, I quickly realized these guys will do what ever they can to get as much of your money as they can, regardless of how unscrupulous it is. The service manager has certainly had training in how to talk people in circles until they go away, and will never take responsibility for a misdiagnosis. It seems every person you deal with, according to him, is his best guy. The tech was his best tech and would never have misdiagnosed something. The service writer was his best girl and ALWAYS calls people back right away.. even though she didnt call me back at all, many times, leading to the extended times between getting the vehicle back to them to fix the problem right. They seem to be used to dealing with people who just roll over and believe whatever they say, and pay whatever they say. As someone who used to be a master automotive technician, Ive seen plenty of dealerships like this, and I know their games. This unscrupulous business will not get another dime from my company (1000+ total employees), and we will be servicing and replacing our vehicles elsewhere.
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Anonymous User
Im not surprised to see the negative reviews below. I received a mailer for a sales promotion they were running Dec. 8-14. On the back of the mailer was a scratch off area next to a key that was taped on. There was a number under the scratch off portion that, if matching the number inside, would guarantee you one of the four prizes offered. You were supposed to have the opportunity to try the key in the lock of a new truck, and if it opened it, you won it (or your choice of a cash prize). My scratch off number matched the number inside, so I called and set my appointment to come in and claim my prize. When I arrived, I was asked if I had a flyer and was asked for it so I could be registered. When I parked and came inside, I was given the sales pitch and when I was given my prize ($3 in gold coins) I was too stunned to ask where the rest of it was because the flyer had advertised the prize being $100 in coins. (I guess thats why they are instructed to take the flyers, so you cant refer back to what was written as you are talking with the associate...very sneaky move). I would be very surprised if anyone that came in received actual prizes (other than 3 coins), and absolutely shocked if anyone actually wins the vehicle. When I asked about the key, I was told they are drawing names within the next two weeks, and that the names that were drawn would be called to come in and try the key. I would be very interested to see if pigs will fly before that happens. The gentleman I spoke with was extremely friendly and nice to chat with. Im sure he was just doing what he had been told. I dont blame him, he probably didnt write the flyer...but if the management fosters lies about those kinds of things, Im not surprised to see the bigger lies below. I would DEFINITELY proceed with extreme caution and ask for reputable referrals for other dealerships from people you trust before ever going to any of these Sisbarro Dealerships. Save yourself the headache and disappointment. I wish I didnt have to give them the single star...there should be a negative star option. "Buyer Beware" was coined for places such as this.
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Anonymous User
I purchased a pickup from Sisbarro about three years back and had a great experience. Recently I called the "internet department" and was transferred to the Mitsubishi store. The gentleman told me he could help me. I asked if this was the internet dept. Following is a series of dishonest tactics and lies that made me promise myself and the wife to never go back there. I guess it is true what they say about used car sales scum of the earth salesmen!!! LIE 1. HE said he was in the internet dept. LIE 2. I was told vehicle in stock. When I showed up, I was given some story about how the car was taken on a test drive and never returned. I did not see any police officers taking a report. HAHA!! This guy must think Im an idiot. The salesman then proceeded to show me a new vehicle. The first thing I noticed was there was no window sticker on or in the vehicle. I dont know about NM, but I beleive this is illegal in Texas. To top it off, I asked to see the window sticker and he said it was in his office. (used car prices are not shown on the internet, were they doing the same on new cars) When we get in the office, I asked for it again. He said he did not have it, but I clearly saw it in his hand when he said that. At this point, I thought to myself, all this guy wants to do is play games. I decided then and there that I would never return to Sisbarro!!!! These dealers need to realize they need to hire SALESpeople not SCUM!!!! In the end I drove to Phoenix that same day and purchased the vehicle I wanted. NEVER AGAIN and I advise those of you shopping not to give it a try either!!!!!!!!!
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Senia Franklin
Requested a quote to do repairs on my Buick. Was quoted $492.00. After the car was in the shop to do the repairs, they called and said it would be $925.00. They also said that was with a "discount" and without the discount it would be $1200.00.. Being on a fixed income I really didnt have the extra $425.00, so I told Frank to wait that I would call back. I called my daughter who is in Japan and woke her up in the middle of the night to ask for the money which she gave to me. I then called Frank and told him to go ahead with the repairs and he said ok. A few minutes later he called back and asked if I wanted all of the repairs done. I said yes, you said $925.00. Then he notified me that no the total repairs was gong to be $1400.00. I decided to complain to the general manager one Mr. McDonald for whom I left a voicemail. I was contacted by Michael Yolk who informed me that the quote of $1400.00 was correct but that he would see what he could do. 24 hours later I was called and told by Johnny that the quote was correct and if I did not want to do the repairs I could come pick up my car. No more business with these shady people.