Rock Health & Fitness Club

Reviews 3

MI

Michael Mindlin

The actual gym is decent, albeit expensive, and they keep taking away more and more space from the main room with all the machines to make random specialty classes. However, I must **WARN** you that as other reviewers have said, the staff are the most arrogant, and deceitful I have come across in the health club industry to date. There are such shady business practices going on here that they actually train the clueless front desk staff NOT to allow you to speak with upper management. I had been in what I thought was a month to month contract for over 2 years, which I was paying $20-$30 per month more for (almost $100 per month!), than a year long contract would have cost. After being a member for more than 2 years with no payment issues whatsoever, a couple unfortunate circumstances happened which cause me to have to move, and I also could no longer afford the hefty monthly charge. I didnt think it would be a big deal to go in and cancel a membership which I believed to be month to month. WRONG. To my dismay I find out that The Rock wants 2 months notice to cancel a membership I was paying much more for believing it was month to month. So essentially, the minute you sign up for a month to month membership, you will be forced to pay at least 3 months before you can cancel. When I explained my extenuating circumstances to one of the staff members, including where I was moving, I was originally told that if I return with a copy of my lease and some other bill in my name at my new address I could cancel after 1 months notice. Unfortunately this was just told to me verbally. When I returned with the 2 said documents, I was then told that I could not cancel my month-to-month (supposed to be no commitment) membership because I wasnt moving more than 30 miles away. Several more phone calls later, and I was finally told I could cancel after November... paying for a full 2 months that I would not set foot in the gym, and the staff knowing full well my extenuating family and moving circumstances. At this point I was still not given anything in writing that my membership would be cancelled at the end of november. To get in writing that my (let me repeat) month-to-month no commitment membership would be cancelled I had to have an all out shouting match with one of the staff members in the middle of the gym in which I threatened to get my cousin who works for Fox News NYC involved, amongst other things. THE GYM MAY LOOK DECENT, AND UNFORTUNATELY IS ONE OF THE FEW IN THE DITMARS AREA, BUT THEY ARE WAY OVER PRICED, AND TRUST ME THEY WILL PUT YOU THROUGH HELL WHEN THE TIME COMES THAT YOU NEED TO CANCEL YOUR MEMBERSHIP. JUST DONT DO IT TO YOURSELF Dont just take my word for it, check out their F rating with The Better Business Bureau. Listed as Rock Health & Fitness and search with zip code: 11105.

ED

Edmond Kwan

Equipment: The gym it self is not bad, 3 squat racks/power lifting platforms, 1 power rack( really bad quality), 3 flat and incline bench press (not great, but they are solid) 1 decline bench press a bunch of machines that are all pretty good, and also some specialty stuff like the a log press Overall i would say the equipment is like a 4 Gym Culture: This isnt a power lifting gym, nor a cross-fit gym, nor a boxing gym, nor Olympic lifting gym, its not even a big global gym. But it tries to be all of it, and fails at all fronts. The gym is poorly managed, and it shows in the culture. The dumbbells are always miss places, very few people know what their doing, the music sucks, and it has a bunch of random areas that are completely useless. For example they have a rock-climbing wall and a boxing studio. Neither of which are well equipped and are a waste of space. They only serve to draw people into buying a member ship, but if your actually serious about rock-climbing youll go to "the cliff" and if your into boxing youll go to any number of boxing oriented gyms in NYC. Staff: The management have very few people skills and are very off putting. The gym trainers seem knowledgeable but again they have bad people skills are are kind of rude. I have the biggest problem with the cleaning staff as they have **no regard for your safety!!** The gym has a thick rubber floor mat coating the entire gym. This is great, however when these mats get wet, they absorb the water, become a little bit spongy and lose all grip. The problem is that the cleaning staff will mop the floor and make the entire area unusable (for me as a powerlifter). Im not complaining that they mop the floor, i am complaining that they mop the floor WHILE im in the middle of my workout. This happened on more then a few occasions, I would be bench press/power rack resting between sets and the janitor would soak the area in water. I told him that this is unsafe, and asked if use less water, dry the area after words or even just mop when the gym is less crowded (they do it at about 8 - 9 pm). But they he didnt care and continued to do the same thing. The management is very unresponsive to emails.

A

Anonymous User

The Rock is so-so. They have the best location at Ditmars, and they act like it. It doesnt compare very well to New York Sports Club. Wait for a promotion, at least, or join on a no committment basis. Although, I have seen some improvement in the staff, they still have quite a few rude staff members, especially, the girls (although, there is one really sweet girl). Ive also noticed the issue with the manager, who was rude right after signing up. Some of the guys are nice and can be helpful. Unlike previous poster, I do see the cleaning people on the floor, and in the bathroom. I have seen them cleaning, however, being open 24 hours a day during the week, may make it hard to clean all the machines properly, so I guess wipe down your own machine before using, (and after, if you want to be nice.) I will give him/her the air comment.....and in the summer, it is pretty hot, and not really cooled down properly. Also, if the TV or audio on a cardio machine is broken, they tend not to fix it for a while or in some cases, ever.(Some of the TVs, the audio doesnt work.) They also tend not to have people on the floor to assist. For example, they recently replaced the Nautilius equipment with TechnoGym, which is a bit different to use, and they have offered not assistance/instruction with the new machines. They didnt say they wouldnt assist, but they were not enthusiastic. Something to the effect of, see if someone behind the desk has time. Also, I think they could have more evening classes. Lately, they have been trying to sell individual classes and sets of classes, which I find odd. I asked if I could buy one of a series to see if I liked it, and then continue on if I did, and was given a flat no. If you work in the city, you may want to join another gym, and schlep your stuff into the city on a regular basis. Recently, I heard someone describe it as a Planet Fitness (never been there), but I dont think it was meant to be a compliment. Right now, its pretty much the only game in town.

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