UPS Customer Center

Address:	545 Brush Ave, Bronx, NY 10465, USA
Phone:	+1 800-742-5877
Site:	ups.com
Rating:	2.1
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM Closed Closed

Location

Photos 14

Reviews 5

Nate Arias

I cant possibly understand how a company can allow such a facility to operate. What a lack of quality control is UPS allowing in this place (which serves one of the greatest metropolitan areas in the east coast). I was waiting for my package INSIDE my apartment, the driver knocked ONE time and in the 40 seconds that it took me to put my sandals on and travel to the door, the driver had left a note and vanished. 40 seconds tops. 40 damn seconds. I immediately called corporate and had to scream at a poor representative -- who I know had nothing to do with it all but ultimately wasnt too cooperative anyways -- I demanded to speak with a supervisor who told me that not waiting more than 3 to 4 minutes for a response is a violation of their policy. This supervisor then got in touch with the customer center to tell them that the driver had to attempt a second delivery today (Im leaving the state tonight and need this package ASAP). Oh boy, when the customer service called me back... Ive never seen a customer service representative so viciously wanting to twist my words, the guy was angry, impolite, unresponsive, aggressive and just plain and simple rude. He could not understand why I needed this package so badly, and with a mad gesture he said he would contact the driver to attempt delivery again. I do not know if the driver will show up. If he does not, I am more than willing to escalate this issue.

C. Mercado

Last Fri evening after work, about 7pm, I stopped by the service center on Brusch Ave in the Bx to pickup a letter & as usual the line was 20 people deep & out the door. After about 30 minutes the lone clerk had only been able to take care of 2 customers, so I left. They arent open on the weekends...how inconvenient for the working public. So because of a snow storm here overnight, not being able to make it into work & not being able to dig my car out, & the fact that I was told they would only hold the item until Feb 6th before sending it back to the sender....I decided to walk to the Brusch Ave Service Center, which is 3.1 miles from my home. Heres where it gets good.....Since this was a power walk for me, I only grabbed the UPS notice, my bank debit card & a credit card. Upon arrival an hour later the CLERK asked me for my ID, which I neglected to take. He proceeds to tell me that w/o ID I cannot pickup my letter. I tell him I just walked there through the snow, hugh puddles, no sidewalks, temps of 25 degrees, & that I have my debit card & credit card, which has my entire name on it. I also suggested to him I could have someone scan my license to my cell phone & he still said that wouldnt be acceptable. WTH.....When does common sense & a little human compassion get taught to these people? Its no wonder that tourists come to NY & say how rude the people are......

George Grekov

I was suppose to get a package on the 12th of June that I really needed so I stood home that day, he rang the bell but I never heard it, I wondered why cause when the Fed Ex guy comes he rings it like a man and I always hear it every time. Then I go down stairs and see A note that says it will be at the UPS Access point near my house tommorow by 1pm....I go there out of my way, nothing there, another waste of my time. Then I go back online to track it again it says unable to deliver it there will redeliver tommorow....wow. I call the # for customer service, they tell me they cant tell me why it wasnt dropped off at the access point and have no information, I tell lady on phone the access point looked fine to me when I went there and everything was working fine when I typed my info in and it says it wasnt there. For the next three days same text, will redeliver, tried, blah blah blah.I was not home and was expecting it to be at the access point after all the texts saying it was gonna be dropped off there for a few days...everyday another text that said unable to deliver to access point. Heres an idea for who ever runs this place..... Dont leave me a note that says it will be at access point and it aint there all week and nobody can tell why when I ask......I wonder why all the great reviews not surprised myself.

Ayana Reid

The worst and I mean worst! UPS center and the worst service Ive ever experienced. I recently ordered a pair of sneakers, mind you Im a frequent online shopper and this is the first time Ive ever had to complain, but anyway there were so many false attempts to deliver my package. They even pushed my shipping date back without consulting me then when I called about it they claimed the receiver did it which is false because Im the only receiver. It got to the point where I had to put in a request to pick it up from the center. I go to the center myself and my package isnt there because it wasnt unloaded off the truck which doesnt make sense because I specifically put in a request to come get it, a complete waste of time. I called customer service 4 days in a row more than once to reslove my issues with this facility. Im still waiting on my package. Instead of having it sent to my home because of all the false delivery attempts I put in a request to have it sent to an access point close to my home where I can pick it up myself. Hopefully it will be there Tuesday like its supposed to. You cant fake an attempt at an access point by saying no one was home , especially not mine since its a grocery store, but anyway hopefully its there, if not I definitely will be contacting corporate!

Anonymous User

Not only did they not ring (Ive been home both days theyve tried to deliver), they also ignored their own InfoNotice that I signed so they could leave the package on my doorstep. I came home and there was literally a new notice right next to the one I signed. Both were marked "A," and a rep over the phone confirmed they should have left the package. The UPS help lines attempts to resolve the issue was to leave a message at the local branch, which they guaranteed would be returned within an hour. Well, that didnt happen. I called the help line back. Their reports showed a call had been made, but Id provided an incorrect number. Wrong again, the rep confirmed that the number I provided, the same number I give to my family and friends for my verizon cell phone was in fact the number he saw on his caller ID. Hopefully the third delivery try is the charm. I just want my package, Id really prefer it not get sent back to sender. The ground service to get a package shipped from the West Coast was already painfully slow without the tie up here locally. UPS, whether or not I actually receive the package, Ill spitefully hate you for at least the next several months because of your incompetence. You will not be my package deliverer in the near future, YOURE FIRED.