The UPS Store

Address:	941 McLean Ave, Yonkers, NY 10704, USA
Phone:	+1 914-237-3100
Site:	theupsstorelocal.com
Rating:	4.4
Working:	8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 9:30AM–4PM Closed

Location

Photos 6

Reviews 15

Liz Nico

If I could give ZERO stars I would. This is the most unprofessional business Ive ever been to. The owner was the only one working there on a Saturday. The guy in line before us had a red slip and he told him he couldnt find his package and "what am I supposed to look through 600 packages?". This was not a good sign. It was our turn and I had heavy bundles of records and a box of books to ship across the country. He did not even weigh them. He said "16 dollars" for everything? Then when he printed out one shipping label it was the wrong name and the address was spelled comically wrong. When I told him he said that it kept filling in this particular name and he didnt know how to change it. Then he said "are you sure that this person didnt live there before?" Absolutely ridiculous. Meanwhile there is a large line of people waiting. Then he says "the computer froze. I dont know what to tell you." This is 30 minutes later mind you. So then we say " what do you mean you cant send anything? You have to shut down the store?". And he says he does have to shut down the store and starts closing up shop! He lets one lady leave without paying for a bunch of zeroxes she made. He turns down a few people that are popping in as everyone is leaving the store, having waited on line for quite some time. It was insane and honestly he seemed like he was heavily sedated. It was strange and uncomfortable to say the least. So we take everything out of the store and he shuts it down behind us. He doesnt apologize. He actually seems annoyed at us. Then we go to another UPS store and boom they are finished within 5 minutes. It costs 233.00$ because it was weighed and actually done correctly! This is outrageous. UPS should not allow him to operate this store.

Orane Jones

Family was away on vacation so I had a cell phone, a birthday present for my kid sent to the store so we would have it when we got back, turn out one of the reps there Riley took it upon himself to refuse the package because " we did not call them first" called ups and was told that no where in their policy do you have to call first, completely missed up my kids birthday

Daniel Heubel

Sadly, customer service is lacking at all too many establishments these days. Not so at this UPS outpost! The staff were excellent. Helpful and professional the moment I walked in. It made a tedious packing and shipping task really pleasant. Though not close to home, this store is along my commute and Ill be using them for my future needs, exclusively.

Joanna Zugno

Terrible customer service. The lady who was at the store was super short and rude with me and the other customers. She was more worried about attending to two of her friends that were at the store. I have always used UPS on a weekly basis I and this was a new level of terrible customer service. Not what I would expect

Tony He

The owner is super nice! Very refreshing to get that kind of customer service.

Freddy Ocasio

Very hopeful and made my experience of sending out a package a breeze.

Stacey Coke

Wonderful service in and out. Staff is very friendly and helpful

Garrison Ladson

Extremely friendly and very helpful staff.

Bebe Baby

Very friendly. Good service. The best!

Diana Gubiseh-Ayala

Staff are always ready to assist!