Velocity Moving And Storage

Reviews 3

KE

Ken Huh

I am moving from Long Island City to Seattle, cross-country long distance move. Velocity offered me a quite competitive price (I am paying cash), not the cheapest price but they have storage option which really attracted me. My move was scheduled at 9:00AM today and they arrived right on time. They called me about half an hour ago to let me know that they are arriving in 30 mins and they arrived on time. And the guys were good at packing and handling my belongings. They were careful and seemed like they know how to pack furnitures. I have a $7000 standing desk and bought an moving insurance just to be safe. I let them know that the desk is expensive and I need it to be packed up really well and they respected my concern. The bad things started happening as they were finishing up. The guy who seemed like a lead came over to me and said, packaging materials are separate from the price estimate that I originally received and I need to pay for them. Packaging materials includes duck tapes, a couple boxes and a large crate. I said I am fine with paying for it if that is how it is done but I called customer service just to double check that he is telling me true. Customer service said tapes are already included in the price and the lead guy took it off the list. So that was fine. Funny thing is that I still dont know what large crate is for. The moving guy never really explained to me although I asked hime twice and he just tried to escape from answering. I remember him saying it is some sort of box. The I dont know why there is a separate charge for boxes and then crates as well. Nothing really made any sense but he didnt even want to talk to me about that anymore so I paid for it because the total packaging material was only about a hundred and I didnt want to make any trouble with guys who handle my valuable belongings. And also the lead guy told me that they need 15-20% tips. I even felt somewhat threatened. And the fact is that for cross country move, the tip is usually 5-10%. 15-20% is for local moves. This is written on the paperwork. But he only tried to show me the part where it says 15-20% and kept asking for tips. He clearly knew that I am moving to Seattle from LIC but he mentioned twice that he wants 15-20% tips because he is doing such a great job based on what he said. After they were all done, a real bad thing happened when the lead guy calculated how much is due on pickup today. So they calculate the price based on cubic feet and he said they now have extra 250 cubic feet because my boxes and desk are so big although the actual packing list is almost exactly same as what I gave them when I was getting price estimate. Anyways, he didnt listen and insisted that 250 extra cubic feet will cost me about $1500 more than what I was given on the estimate. That sounded like a total scam so I asked for exact measurements from the truck and asked hime to go to his truck with me and measure w/h/l. 2 seconds later, he said that since I am such a nice guy and he is so generous he will only count it as 200 extra cubic feet instead of 250 so I only need to pay something like $1100 more. I didnt have any faith in hime anymore so I kept insisting to get the actual measurements together. 5 seconds later, he just started calculating something on his phone and then gave me the original price from the estimate plus packaging material cost. What happened to the extra cubic feet? I dont know at all. So I asked him for his name because I wanted to complain about this issue to the customer service later and he said his name is Eli but I am not sure if he told me the truth because he just got caught lying about the extra moving cost. I was very very suspicious about that guy but gave them 10% tips anyways because other guys did really good job at packing my stuff. But I would never recommend this company to others. I will file a complain to the customer service soon and also my moving is only a half done status. So I will update my review as I get to experience more with these guys.

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Jennifer DeJesus

I would not recommend this moving company. They are disorganized and extremely unprofessional, in my experience. I was given a 5 pm - 8 pm moving window. The day of the move, I was called on or around 3 pm and asked to reschedule the move for a 6 pm - 9 pm window, I agreed. I got a call at 4:50 from the actual movers that they were at the storage venue where all of my things were located and they were ready to move me - they asked me to reschedule when I told them that I was forty-five minutes away. I called the office and had to request that they wait for me, because it was definitely their mistake. When I got to the venue, the movers were not there. I walked around searching for them and calling the office for twenty minutes before they finally pulled up. The office kept telling me they were there - they were not, obviously the moving men were liars. One of the movers had a genuine bad attitude and cursed out this young woman who did not reciprocate his sexual advances, she stood in her car frightened for at least ten minutes waiting for someone to pick her up. Since I did not have time to get a bank check, as planned, because of the constant rescheduling, I had to get cash at an ATM during the move. I left for twenty minutes to go to the ATM; the movers had a mattress, box spring and sofa left to move from the foyer to my apartment, when I came back they still had a mattress, box spring and sofa left. Obviously the movers require intent supervision. Moreover, the movers did not get my couch into my apartment. I told them they probably need to take the furniture pads off to get it into the door - they denied. They recommended Dr. Sofa, because they said my couch would need to be taken apart. Dr. Sofa came the next day and got my sofa into my apartment within ten minutes, without removing anything but the furniture pads. I paid Dr. Sofa $400.00 - Dr. Sofa and Velocity have the same address? Either Velocity is in collusion or just plainly unqualified. Despite tipping the movers over 15% of my bill - I was advised that I shouldnt hire movers if I was not able to tip them properly. The obnoxious mover who harassed the woman in the car, had such a threatening attitude, and cussed me out because he was so offended with my tip. I offered to write him a check, but I was cussed out for that as well. In summation, the office is disorganized and the movers are unprofessional.

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Julian Ribinik

This is my 2nd time using Velocity Moving within less than 3 years, and I strongly and warmly recommend them. On my first move I relocated from New York to North Carolina. They sent an estimator over to survey the apartment, and made a move plan to accommodate needs, that included a full packing service and a specific pick up and delivery schedule. The service was extremely professional and punctual, the team which was lead by Eli was very customer oriented, polite and efficient, like I have never experienced with movers before. When it was time to move again, I knew im definitely going to use them again without hesitations. On both both moves I received a Binding price from Oliver. The price covered the entire cost of the move including packing, loading, unloading, assembly of furniture etc. The price I was given was honored to the cent. The movers Eli, Derek and Lawal, were very professional. They packed up my entire house in one day, and came back on the 2nd day to load it onto the truck. They worked very hard, yet were very careful handling the furniture that required dis- assembling. I scheduled the delivery for 3 days later, and the trucks were right on time. Everything was unloaded into the new house very quickly and all the furniture were re-assembled back again. I will absolutely continue to use them if I ever need to move again and of course recommended them to my friends and to anyone who needs a moving company which can be trusted with your property!

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