Big City Plumbing Heating Inc

2639 Middle Country Rd, Centereach, NY 11720, USA

Address:	2639 Middle Country Rd, Centereach, NY 11720, USA
Phone:	+1 631-361-9500
Site:	bigcityplumbing.com
Rating:	4.8
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM Closed Closed

Location

Photos 27

Reviews 11

Rebecca Kassay

We are so, so happy that we chose Big City Plumbing to install our new burner unit. In our new-old home (1800s Victorian), we knew the clunker of an oil burner wasnt going to cut it for the coming winter, so we called around for quotes on an efficient gas unit, since we had gas coming into the house already. All prices were fairly similar, but the way the companys owner Mike spoke about the Navien unit we wanted made us feel like these guys really know what theyre taking about. And that they do. Of course one hopes for a perfect transition to new home fixtures, but such is seldom the case. The day before New Years Eve, we had an error message come up on the burner which shut the system down. The manual gave us a clue as to what the problem was, so we called Mike and explained what was going on, and he sent two guys down 3 hours later to make it right. They identified the issue and fixed it properly, remaining as friendly and courteous as always. The next day, by coincidence, a wire shorted to one of our thermostats (blame the old house again) and even on New Years Eve, at 2pm, Mike himself came over to fix the problem and see that we rung in the new year with a properly heated home. I highly recommend this company, as their work and customer service has exceeded our already high expectations.

Sandra Rufolo

I also think Mike of Big City Plumbing is someone who really knows his stuff. He is punctual, neat, composed, polite .... and funny to boot. We called National Grid at first naively thinking the utility company could actually come over to take a look at our Burnham boiler that wasnt working. It was the coldest days of the year. So I looked on the back of the pamphlet that comes attached to the unit and called one of their regional offices. They told me to go to a site where I could find a contractor who could help me. After calling three other places I was familiar with, I called Big City Plumbing. From Diane, who answered the phone, to Mike to his other helpers (a total of 5 people came over with varying expertise in one day), boy am I glad I called Big City Plumbing of Centereach, NY. Mike, I know you risked your life because you are allergic to cats. Thank you so much, Big City Plumbing. My hands are finally thawing out!

sharmila nandwani

What great service and team work!! Diane on the phone is helpful, does what she says quickly and is so pleasant. Mike, the owner, what a gentleman! Listened to my situation, understood what my circumstances were and worked with me to get the guys out here as soon as he could- customer service and helping others came first not the $$. More local businesses could learn from him. The guys- were early- when are people early!!!!! It was awesome. I wasnt expecting them to be early, so threw me off a bit, but they had booties for their shoes so it didnt ruin my carpet upstairs, polite, asked the right questions, and fixed the problem quickly. I am grateful for this company for fixing this shower issue, and now time to take one- finally!!

Joey Lala

We had a problem with our hot water, we were considering going with a tankless system and we spoke to mike at big city. Mike came over and gave us an estimate and explained, in detail, all the pros and cons of a tankless system. He diagnosed my problem(which was the circulater pump) and repaired it, he also told us that we have a good working system now and we should save our money, when the system fails in the future we can then consider a tankless option, I respect his honesty most people would have pushed the sale of a new system instead Mike saved us thousands. Mike, my wife and I appreciate your honesty and integrity, also great job!! Hot showers again ,HURRAY!!!

angelo lee

I usually do not write reviews but I have to tell you I called Big City plumbing and Diane picked up the phone and was pretty familiar with boiler installations. Mike came over and gave me an estimate with his iPad, showed me seven different installations and gave me a price than emailed me an estimate. The crew showed up about a month later after the gas service was installed by National Grid. These guys were fantastic covered the floors did the installation what a professional company from start to finish. it was a pleasure working with them if you dont call these guys youll be sorry. oh one last thing Mike is doing this for 50 years. Angelo

joe mayer

What an excellent decision it was to go with Big City Plumbing! Mike makes the sale (and provides the humor :) Diane keeps all the balls in the air (Mike, what would you do without her?) Benny and Corey do the installation (Two of the nicest guys you will ever meet!). Together they are a great team who I felt was not only very knowledgeable and professional, but also very honest, praise God! I was very comfortable with them throughout the entire process of changing over from my old oil-fired boiler to the brand new gas-fired Navien NCB 240.

Daniel K.

At first when Mike show up, i was really impressed, he explained me everything and showed me some magazines about the burner I wanted. SO I signed the contract. However I was very disappointed by their craftsmanship, the soldering quality was just not there. Well thats the least you should expect after paying $8000+. The reason why i gave 3 stars its because of Diane, she helped me a lot, she always called back and took care of me. I guess people that work there dont take pride of what they are doing.

Gregg Pajak

As a business owner myself specializing in working with business owners, I have been told I am a tough critic and tough to please. Big City Plumbing delivered on all their promises and exceeded all my expectations. Mike the owner is a rare find, he is extremely knowledgeable in his trade and truly loves what he does. His passion and dedication to his business can be seen in every detail of our residential gas conversion. His crew is neat, clean, professional and knowledgable. Gregg Pajak

Kate Beltrani

I really dont know what I would of done if I didnt find these guys! Mike was fantastic and his plumbing team was amazing. They installed our new tub, surrounding and vanity in less than two days and he was actually affordable. They showed up on time each time and got the job. If you need plumbing or heating done you HAVE to call these guys. Their amazing!

shawana stapleton

I called with a problem and although I have not yet decided to get the work done yet, I can say that Mike was professional, warm and knowledgeable. He listened to my situation and provided real alternatives. If I decide to get the work done, I will definitely call this company. Good people and great service!

Joe Johnsonin

Nancy & Joe Mike was wonderful. He was professional and personable. He worked on our problem during the Christmas holiday when others would not. We will be very happy to call him in the future! Keep up the good work, Mike!!! We love you!