Public Storage

2733 William St, Cheektowaga, NY 14227, USA

Address:	2733 William St, Cheektowaga, NY 14227, USA
Phone:	+1 716-261-9866
Site:	publicstorage.com
Rating:	4.7
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 13

Reviews 18

dina rome

My son had a house fire and lost everything, we rented the unit for all the donations he received until he was able to get a new place. Karen was the best at helping me and my son. She gave us plenty of notice on payment when I contacted her. She contacted me when someone that she did not know and that she was unsure as to if they were supposed to be in my storage unit right away. She was super nice and answered my questions quickly and her knowledge of the area and the storage units was awesome. I was extremely happy with the unit and the location, the new key pad was installed while renting the unit and she alerted me and assisted me in making sure I understood how to insert the new code. During one of my visits into the office an elderly lady came in from out of town. She asked if she could get directions because she was lost. Karen assisted her with directions and I was impressed of how professional she was and how she handled the situation in making sure we were taken care of and assisting this elderly lady. Not many people would have been able to take care of a customer and make both parties involved feel satisfied and smiling when walking out the door. I have referred others to this storage units and I will tell anyone who asks that they should see Karen when going in. The only issue I had with the unit itself was that the door squeaked very loud and hurt my ears when opening and closing, but a touch of WD40 fixed that right up. Thank you Karen for not only your professional touch, but also the friendly and personal touch to make a bad situation into a smile at the end of the day.

LEE F.

Im so pleased to tell you that the through service that I received today at your Cheektowaga, NY location was just OUTSTANDING! Karen and Tammie were wonderful. They offered patience, warm kindness, and real understanding and education regarding my needs in a clean and comfortable environment. They do things just the way that I would! Im thrilled to have them as my storage agents and advocate, and I will use each daybreak to introduce to the world this terrific experience that we call......... Public Storage! To Your Brilliant Health, -LEE

Aaron Abernethy

the girl at the front desk was named Karen, she was very polite and professional, even as I waited and watched her interact with other customers she was very informative, and as she help me, she provided and explained all the paper work necessary, in a very professional fashion, and did anything she could to help, even if it was to direct me to another public storage facility that could have space for me, if you see this... thank you Karen! you helped me a lot!

Peter Souva

My service agent was Karen, she is a consummate professional. Very helpful and knowledgeable, provided a great customer experience. The facility was clean, how ever the gate was not in operation due to an electrical / electronic issue which also effects the passcode operated doors. making entry in to the climate controlled space inconvenient. A problem which still has not been resolved since my initial rental date of two and a half weeks.

Beverly Bush

Very friendly person Steffani W. , I say person because there was only 1 person working whereas two or more would allow for people to get in and out quickly , call and inquire what sort of lock you will need ( how big a lock ) but I can say that you will need a large key lock , and if you can find one for under 20 dollars youd might want to get one and keep the receipt ... All together I was satisfied with the service

A Jones

Marcellus was very helpful in trying to get our storage process complete. He was very funny, and straight forward with the price rates and did not try to scam or bullshit us with anything dealing with money. Would recommend especially for college students trying to get a public storage deal for the summer, its a reasonable price especially if you have a lot of people to split the price with.

Matthew Ratliff

Dont waste your time unless you want them to waste your time. Called ahead and was emailed a confirmation. Arrived at the predetermined time but no one was there. Called all of the numbers but could only leave a message. After waiting 90 minutes I went to a nearby Uncle Bobs storage, which is a great place to deal with. Two days later and still no return call from Public Storage !!

Karyn Berry

Great location, great prices, nice units and property manager Steffani is courteous, friendly and helpful. She is is great and I would definitely recommend traveling a little bit further than the closest facility to you to get the type of service she gives to her customers. She has a lot of responsibilities, but handles them well and is a great asset to this business.

Jason Guymon

Very clean facility, the young woman in charge is very knowledgable and friendly. I have had zero issues here, they have fair pricing and sell anything you would need inside to help with your move. Ive been to a lot of storage unit locations around the country and this is by far one of the best I have seen. Id recommend this to any of my friends/family!

Julie Wilde

Karen the manager was so friendly and helpful it was an awesome experience. She made what was thought to be a difficult action extremely easy and quick! I would refer Public Storage to anyone who wanted an easy company to deal with. By the way she is super cute too and a great kid!!!!

Mimi Dee

Wow! The customer service was top-notch. I was helped by manager Jeremy. He was so wonderful and helpful. Im so pleased I have already told friends and family this is the place to be. Its the cats meow! I over bought on some boxes and they took them back and gave me a refund.

samu kemokai

My experience was phenomenon great Customer Service .The representative station at this facility is knowledgeable and patient to explain processes regarding storage. She was great and just friendly .Her name folks ,is Karen. Great Staff !.She is second to none.

LaVonne Knight

Keeping my things stored was no problem... The situation accord once I was charged for a full month nd not refunded any of my money. On top have been calling for several years for my refund and given multiple run arounds. Never again to be trusted

Stacy Turner

Excellent experience. 2nd time using Public Storage. Great for my purposes of only needing storage a few wks. I was able to use 2units for 1month for under $80‼️ The employees were great. Informative and extremely helpful, patient and kind.

Erin M

I was very happy with the woman who helped me. She was aware of the time I was coming to rent my two storage units. She was efficient in her instructions and procedures. I would recommend this storage facility to other customers.

ANDREW Redhead

The overall experience was an extremely pleasant one. Karen the employee on duty was very helpful, friendly, and personable. I would recommend Public Storage to anyone who is looking for storage with a very reasonable price.

Sybil Jones

I like to Thank Jeremy and Reginald who was very professional welcoming me to a very orderly clean environment . I have confidence that my things I put away are safe by keeping the guide lines. Thanks again GUYS!

Sotonye Douglas

Mr. Jeremy, has been very helpful from the get go. He is very pleasant to talk to , he takes his time to explain everything to you. He lays out all options and help you to make best decision for your needs.