Public Storage

Address:	2317 SW Cary Pkwy, Cary, NC 27511, USA
Phone:	+1 919-335-5044
Site:	publicstorage.com
Rating:	4.6
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 10

Reviews 4

Anonymous User

ZERO CUSTOMER SERVICE!!!! USE AT YOUR OWN RISK. Last week, I visited the facility to arrange to downsize into a smaller unit since most of my stuff was out. I spoke with Jeff the "manager and we reserved Sunday 5/20 as the move date. Got here today, 5/20. had to wait 30 minutes from 1-130 while mgr was on lunch break - no biggy, but the best is yet to come. He gets back, I go inside and tell him why I am here. He says he has no units available, and does not have a reservation for me, and furthermore, does not even recall the conversation we have only 5 days earlier! After venting some severe disappointment on him, he says there is "nothing he can do, then hands me his district managers card and tells me to call him if I have any questions or problems (you bet I do) I proceed to tell "jeff" that I have rearranged my entire day (including missing a family function) to move my unit. He shows no emotion at all and says he can do nothing. I demand compensation for my trouble - he says he may have a unit available after June 1st, but if I move in I would have to pay a few dollars more at the old larger unit rate until the new rate kicks in (huh?) I tell him absolutely NOT. I work until 6 during the week, and it would be hard for me to move prior to 6/1. After poking on his computer for a minute, he magically "finds" an available unit in the size I needed that was emptied out already. He takes me to see it on the golf cart, I like it, so we draw up the papers. When he quotes the monthly rate, it is 2.00 more than the rate he just quoted me 5 DAYS EARLIER!! Upon questioning this, I get the same, deadpan, answer,"the computer sets the rates and they change everyday" IS THIS ANYWAY TO RUN A BUSINESS? I THOUGHT THE STOCK MARKET AND FISH PRICES WERE THE ONLY THINGS THAT WORK THAT WAY. When you tell a customer something, your word is your honor and you stand on it. To blame everything on computers and corporate offices is such a lame, poorly-trained response, and is UNACCEPTABLE TO ME. In any event, I got the unit i wanted and there was no point in staying angry. I went to move in and asked to borrow the house appliance dolly. Jeff had me meet him by the first unit, where he just left it against the wall and walked away! No offer to bring it to my current unit for me or help in any way. Nice touch. I am spending what most folks spend on a cell phone bill just to store a little extra furniture, I have been in the unit for 6 months and paid my bills on time. A little common courtesy and empathy goes a long way. This manager needs SERIOUS retraining on customer service principles. He also needs more autonomy in making decisions to make the client happy and satisfied. What they are doing now amounts to nothing more than old fashioned BAIT AND SWITCH. THINK DO YOURSELF A FAVOR AND GO ELSEWHERE!!!!!!!!!!

Ayonia Harper

HORRIBLE CUSTOMER SERVICE!!!!!!! Never have I had to deal with what I have been through with Cary location public storage. I had a problem with my rent due to miscommunication with their associate Jeff who will not tell you everything you need to know about a rental space. He left out valuable information that has now caused me to pay for an additional month on a storage I am not even using. When talking to the property manager Kristy she is incredibly rude, and conducted her self as she did not have time to listen to the problem I was having. She rushed me off the phone, and mocked me of my own situation. She did not care about anything I had to say! I then went to talk to the regional manager Chris who was not rude and did listen. but he did not help anything because he was bickering with me as well. I have never talked to a property manager and regional manager who treated me so poorly as a customer. Instead of trying to find a conclusion because their is fault on both sides their goal was to argue with me the whole time and question me. As a customer telling you that your employee did not do his job, when do you start questioning him? Letting the property manager and regional manager tell it he did his job because he left a note in a computer system saying he told me all this information. While I am clearly telling them both Jeff did not tell me what you guys are telling me. That should let many know that this associate Jeff is will tell you what he wants to and is smart enough to leave a detailed note in the system so nothing does not come back and bite him in the ass. But I guess the property and regional manger does not think he is capable of that. ALL COLLEGE STUDENTS AND FIRT TIME LEASERS SHOULD DEFINETLY AVOID THIS PLACE!! They only want your money and when things go left. do not expect any type of quality customer service. AND TO ALL MOST OF THESE REVEIWS ARE NOT SOMETHING YOU SHOULD BASE JUDGEMENT OFF OF BECAUSE THEY ASK YOU TO WRITE ONE AFTER YOU FIRST LEASE OUT THE SPACE. IF YOU LOOK HARD ENOUGH YOU WILL PROBABLY FIND THE NICE ONE I LEFT ABOUT THEIR ESTABLISHMENT, WHEN I DID NOT KNOW WHAT THEIR SERVICE WAS TRULY LIKE.

Hans Enders

My family rented a space here recently and found them to have changed for the much worse from when we were regular customers in 2007-2008. This location has an attitude of bait-and-switch. They would not permit the use of an approved lock we had from our prior tenancy, but had to pay $15 for a cylinder lock worth about $5 elsewhere. Insurance was mandatory, or at least they rush you into believing that. the staff was argumentative, would not answer direct questions, and practically got lost in the units after telling us the correct way to go. They were quick to call us moments after we tried to look-up or reserve something on-line (good!), but they would not honor the on-line pricing and refused to let us drop the phone discussion and just go back to reserving the space ourselves at the cheaper rate. We only rented for a short time-period, in a time crunch, and are still unhappy that we had to do business with this location. In a separate transaction, we found a different Public Storage in Raleigh to be a complete 180-degree improvement over this location.

Casey Josselyn

Kim was very nice and if this was just a rating for her customer service, I would give her five stars. However, I recently discovered that public storage increased my rent by $30 per month. I was told I should have received a letter (I didnt) and that this happens within the first six months and also on a yearly basis. I was never informed of this when I rented the space and I would have gone somewhere else because I specifically chose public storage because it fit in my budget. I was told that this may make me decide to go elsewhere and to just make sure I give them a 30 day notice. I would love to just have an extra $750 laying around so I could hire movers to move my three bedroom homes worth of stuff out of my storage unit but unfortunately I dont have that luxury. Instead, I will just let others know how they treat their customers, especially good customers like me who are never late on rent and pay through direct deposit.