U-Haul of Ithaca

Address:	343 Elmira Rd, Ithaca, NY 14850, USA
Phone:	+1 607-272-7491
Site:	uhaul.com
Rating:	2.8
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 1

Reviews 26

Rolf Verberg

Useless, if you want to rely on them. A while back we rented a one way truck. When we came there was no truck. According to the manager, they were all on the other side of the country. It turned out that making a reservation, even way far ahead, is no guarantee for a truck. We vowed to never use then again, but it was a while back, so we cave it another try. This morning we showed up at 8pm to have a hitch installed. We had an appointment and even called ahead of time to confirm. Guess what, we arrive and there is no mechanic. He doesnt come in until 10am and he wont have time, since they have too many hitches to install. I told him that we had an appointment and he said "not with me". I told him we called before driving over and he repeated "not with me". I asked for the manager, but I was speaking with him. "Must have got lost in the call center. Useless company.

Carrie Burton

100% awful. Made a reservation over 2 months in advance for a Monday 9am move. Movers were booked for 10am in Ithaca, 2pm to unload in Syracuse. On Sunday at 11:45, I was told Id have a truck at 12:30 in Elmira, which obviously wouldnt work. UHaul maintains they did the right thing by reserving me a truck at the next closest location, never mind the fact that its an hour away and 3 hours after I needed the truck.Ended up spending more than twice as much at another moving company, probably because I had to reserve a truck with less than 24 hours notice. One would think that 2 months advance notice would give them enough time to make sure they have the truck. This business doesnt care about their customer and they are completely insensitive to the fact that moving is stressful without a wrench thrown in.

Nathaniel Grubbs

Extremely frustrating experience, preventing our planned move. Told we would have a truck Sunday morning. Asked representative several times if truck would be available in the morning, and was reassured "yes, 9:00 AM pickup will be no problem." Told the day before pickup the truck would not be available until 4:30pm. Tried to get another truck, or to find any solution to allow us to move that day instead of picking up a truck at end of the day, with no help. We were told customer service representatives "have no idea what they are talking about" regarding pickup. In sum, dont plan on being able to actually pickup a U-haul on the day of your move.

Genevieve L

This place is a joke. There was several phone calls to the office, and one representative (female) at the Ithaca office was so rude. Uhaul should be assamed that they even hired her. She would not answer any of my questions and wouldnt even let me talk to a manager. After the fifth time calling, I told her that I did not want to speak to her, but her manager. I am really surprised that this place has not been aduited. I reported them to the head NE office.

Lydia Thompson

Communication has been consistently poor with this facility. I had to make five phone calls the day of scheduled arrival to find out the approximate time of drop off. The day for picking up the empty box was scheduled for two days ago and even after calling and leaving a message I have received no communication, and the box is still here. I will recommend against Uhaul, and for my future moves I will look for more customer-friendly alternatives.

Brian Pfleuger

I walked in to buy some boxes for an upcoming move. As I went in, the (apparently only) employee walked past me without eye contact and without saying a single word. There were ZERO other customers on site. None. I waited several minutes, alone in front of the counter before giving up and leaving. Ill get my boxes, and now the truck and trailer, elsewhere. Congratulations on another lost customer uHaul.

Heidi Fletcher

Worst U-haul experience I ever had and Ive had many. Waited in line 25 min to pick up truck reserved. Price per mile was quoted at 79 cents per mile, then was charged 1.29 per mile which cost me $90 more than what the rental should have. Truck was beat up. Radio did not work properly and cab was dirty. Truck had less than 1/2 tank of gas. Will not rent from here again.

miriam isaacs

I made a reservation7/14/15 in person at Empire Welding & Fabricating Co Inc Cortland NY and Today is Thursday 7/30/15 to be told no trucks available but we willing to give you $50.00 for your inconvenience. The end of the month, just unable to make other arrangement. My order # 93248347 UNBELIEVABLE. SCRAMBLING TO FIND A TRUCK LAST MINUTE TO MOVE 8/1/15.

Vsevolod Zakharenko

I had a delightful experience with a staff member here. We only needed to rent a van for a little while to move a book case but everything was quick and easy and affordable. I dont remember his name but I think his last name was Woods but he really knew what he was doing and was very nice with the other customers also. 10/10 Would definitely visit again.

arcticcatmatt

Well my truck was there but what a pile!! took them forever to check me out then when I returned it they let me stand there for 30 mins when all I had to do was hand them the keys I guess? Then charged me for packing quilts I didnt use then told me to call a 800 number to remove the charge. Seriously!??

Joe Glann

Every time you go to this place it takes soooooo long just to even talk to someone. There is usually only one person working there and its usually 15-20 mins per customer that that 1 worker is tied up with...so if there are a couple people in line, youll be waiting a while.

Aimee McManus

Just tried to call about booking a 10 uHaul and the representative was quite unhelpful. She said there were none in the area for the dates I was looking at so I asked if there were any in the surrounding area and she said no and there was nothing else she could do. Bizarre.

Emily Laing

Interacted with three really nice employees. Bit of a wait picking up and returning, but it was a busy weekend. The crowds didnt seem to fluster the guys working there, who remained friendly and efficient.

Myra Schwoeppe

Totally unreliable. I really cant believe a company could have such crappy practices and still be a national conglomerate. Go down the road to budget or Penske and save a ton of headache.

William Moors

Great selection, great service, employees were very friendly and hooked and unhooked trailers. I would. Highly recommend this location to anyone needing a Uhaul!

Bryan Gorges

Timing was such that we were picking up a truck just after Cornell graduation, still pretty fast and no issue.

Dominic DiFranzo

Great service and support. Let me rent a dolly for free, add had an easy time returning the rental truck

Davide Pisu

Rented a van. It was like new. Good value for the money, staff was very kind and helpful.

Catherine H Michael

Rented a truck in summer 2015 and had a good experience (price, customer service).

Paul Welsh

Friendly, helpful and cost effective. I only wish they had more staffing.

Katrina Browne

Theyve been very helpful the four times Ive used this locations services.