Georgetown Moving and Storage Company

Reviews 7

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Aidelis J Del Cristo

AWFUL, LIARS & SCAMMERS, BUYER BEWARE, BAIT and SWITCH, STAY AWAY. First of all let me start by saying that I have never been someone to write reviews on anything or anyone. I dont like making anyone look bad. But the experience I went thru with this company left me crying hysterically and the company did not care or bothered to do anything. I called multiple times to speak to the manager but Alexander and Ashley claimed the manager was not there or on vacation. If I can give this company zero stars that what they would receive. This has been the worst moving company I have ever encountered. I am disabled veteran with many health issues and needed their help, but they took advantage of me. 1. Failure to Gather Info Properly: Alexander failed to update my order when I called to let them know I had more boxes and items than expected. The movers arrived unprepared and had to call a third guy that supposedly was on his way but never showed up. To be clear the mover called the company to let them know the situation and I requested a third mover that never showed up. 2. Hour Wasted on Personal Calls: The first hour of the move the moving manager spent an hour arguing on the phone with his supervisor about having his pay docked, needing to leave early for a doctor’s appointment and making other persona phone calls. Mean time there was one mover doing all the work even thought I was paying for two 3. Bait & Switch Tactics: Being that Alexander failed do his job correctly and failed to properly report the amount of items I had I ended up needing more storage vaults than expected. I was okay with paying with what was needed. The moving manager called the office in the morning to get me the prices on additional storage vaults. Ashley their operation manager said I can have each vault for $55 dollars, which I was okay with. At the end of the move the price went up to $ 75 dollars after I agreed to the $55 dollars. I called to talk to someone and I was stone walled, there was no one available, no manager, nothing they can do, no military discount anything. 4. Movers Took Their Time: The movers took there sweet time moving my belongings. I was so desperate I started to help move my own belonging down to the truck even though I shouldn’t of been moving anything with my bad back, neck and shoulders. 5. Total Bill: My total bill to move a 1 bedroom apartment, store for 3 weeks came out to be more than two times as expected, almost $ 1400 dollars. 6. Time to Stuff Out of Storage: I went to the company in person in hopes that I can find a customer service oriented person I can talk too about my experience. I was able to talk to Ashley and she didn’t care. She was cold, un-apologetic and un-moved. I was in tears recounting my experience and frustration and all she cared about was charging my card again. (Nice ppl huh) 7. Legal Robbery: Finally when it was time to move my items out of storage. The company charges another $ 400 dollars to allow you to remove them. Yes you’re hearing correctly. After I paid $ 375 to have them placed in storage you have to pay another $ 375 to get them out. 8. Nightmare is Not Over: At this point I just wanted to be done with this company. I get a message from my credit card company that my card was charged in error five time….yes they ran my card fives time and had to correct it. No I have to wait another 5 days for the mess they created to clear. 9. BBB Complaint: After this long review I will be filling a complaint with the better business bureau. This company should not be allowed to operate in this manner, using bait & switch tactics, very small print on contract and surprise fees. This company is unethical and ppl need to be warned.

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Phil Dower

My wife and I used Georgetown Moving and Storage Co to move our daughters belongings to her new apartment last year and they were very good. I had called a number of places and they were the only ones who could accommodate the date we needed. They arrived with plenty of men, who were all strong and careful with the furniture. The stuff got to the other end in perfect shape and it was all very reasonably priced. Great moving company.

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Javin Heaven

These guys are too pro, friendly in addition to valuable -- therefore the particular shifting had been carried out within because of period. These people migrated my personal company stuffs to completely new location and in addition they achieved it exceptionally with out damaging anything at all. I am pleased to advise this specific crew.

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Gabriela Hodges

Movers were amazing, it was a release when they started to getting my stuff of my apartment quick and so professional. You can spot pros quickly. Move took few hours, all easy and stress free. Highly recommending Georgetown Moving, really good team of workers and good, easy to understand quote.

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Ion Fu

Choose them based on online reviews and friendliness of staff when I called. Kevin was great helping me set everything up. The guys who came where excellent - they really took care of our stuff and our house. I highly recommend Georgetown Moving and will use them for my next move

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Kate Bubeica

These guys are too expert, friendly and helpful - thus the moving was done in due time. They moved my office stuffs to new place and they did it brilliantly without damaging anything. I will be happy to recommend this crew.

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Wendy Cottrell

Best movers ever! Professional, courteous, and amazing with our boys.

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