U-Haul Moving & Storage of Lebanon

1440 Cumberland St, Lebanon, PA 17042, USA

Address:	1440 Cumberland St, Lebanon, PA 17042, USA
Phone:	+1 717-274-3681
Site:	uhaul.com
Rating:	3.3
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 1

Reviews 28

Kylee Miller

We rented two U-boxes and moved from AZ to PA. Everything went great in AZ and as soon as it hit this branch, everything went wrong. They charged the wrong card and overdrafted our account and caused HUGE overdraft fees and on multiple occasions, promised that someone would contact us to reverse the charge and charge the other card on file - it never happened and they never called to compensate us for the overdraft charges. We had it noted on the account that we wanted the "pods" to be dropped off at our residence. That didnt happen either, so we changed our plans to rent their truck and pick them up ourselves. They didnt have a double trailer on the day we moved, so we had to make 4 trips to pick up our pods and drop them off. Upon returning the truck, they were about to charge $800 to our cards because they checked in the wrong truck with our mileage. Thankfully, that was sorted out. They kept calling us prior to our move to change OUR moving plans to accommodate them. And now we are being charged A SECOND TIME for the U-Box rentals. DONT EVER DEAL WITH THIS BRANCH! You will seriously regret it.

Chris McCurdy

Un-friendly staff and not very helpful at all. There were two older employees working this morning and they made everyone in the store feel as if they were annoyed that anyone was in there to do business with U-Haul. After being told that they didnt have the 20 truck that I had wanted to reserve five days from now I asked about other moving truck rental companies in the area. The employee looked at me and lied about not knowing if there were any other companies to rent trucks from. Seriously, youre going to look me in the eye, lie to me, and tell me that you dont know about your competition in the area? That is just awful customer service. I immediately googled other rental truck companies and found at least three others in the area. I will now be taking my business to your competition, U-Haul.

Austin Buckingham

Good enough to assist in my move. The service was poor and the representative working both times I was there was either having a bad day or just unfriendly. The truck I rented felt like it was going to fall apart, but it did the job and made my move much easier.

timothy miller

EVERYTHING they have touched has gone wrong! From charging the wrong card on file to continuing to bill after the hellish nightmare was supposed to be over! I would not send an enemy to deal with this incompetent staff.

Judy Ammon

Called to rent a truck on moving day. Wrong thing to do, so call ahead to reserve!! But they said they would call if they got one in and they did. Finally someone who does what they say theyll do. Very nice guys!!

wiso2010

Horrible service....they dont care about you. Pricing is incorrect. Managers need to be re- educated. They had about 5 employees all staring at me and not doing anything. Will not go back...

Chris Collins

The staff is great, but I have to admit I am only a propane customer. It is very conveniently located, they have good hours, and Ive always had great service.

J Lance

The fat guy with grey hair is arrogant and I hate going into this place everytime I have to move, theyre lucky its convenient! Very lazy and slack workers.

Bruce Johnson

Very slow service, customers cutting in line, need more workers here, good place to go if you like being pissed off....!

Doug Z

The staff there has a bad attitude seems like they hate their job I would not run from them again if I had to

Michael Spencer

Awful. The owner is lazy and a jerk. They act like they are doing you a huge favor by being there.

Ogando Juan

Puede ser mejor, mucho mejor

Michael Gardner

Terrible staff worst one ive ever been to and have used uhauls service all over the country

Julia Tardiff

Brian was very polite and super helpful when I had to return my truck to this location