Kew Gardens Plumbing Heating and Cooling Services

Reviews 3

TH

Theresa Mansell

called Kew Gardens and they scheduled me with a repair appointment. John was our technician that came out to fix our central air unit. He called me ahead of time when he was on his way to my home and he was right on time for the appointment. On the phone and throughout the service appointment in my home, George was very nice and he was extremely professional. Our central air unit needed a new motor. George did not have a motor for our unit on his truck. He called his office and a new replacement motor was delivered to our house quickly while George tended to other aspects of our repair. George was very thorough and clean during the work that he was performing on our unit. He was able to get our central air unit efficiently in a timely fashion. When George was finished with the repair, he checked over all of my central air unit’s systems and when he was done he left leaving my home clean and in order as if he had never been in my home and making a repair. Kew Gardens installed my heater and my central air unit eight years ago. I keep up my service agreements on both of these units annually with Kew Gardens. They have come through for me and my family more times than I can count for scheduled maintenance and repairs. I have always been more than impressed with the professionalism, expertise, efficiency, and the cleanliness of every Kew Gardens technician that has ever been in my home and George was no different. Thanks again to Kew Gardens and more importantly to George for saving the day!!!!!

RA

Rachel BK

first they scheduled me for an 11:30 to 12:30 window. Then they emailed the day before saying they put someone else in my time slot and moved me from 1-4, meaning i basically had to be available at home the entire day. 3:30 rolled around and still no call or indication that they would be here before 4. i called and spoke with the receptionist, Michelle, who has been very nice (the only reason i gave this even one star), but she told me she couldnt reach the guys and when she finally did they had her tell me they were stuck at another job and werent coming. This is completely unacceptable and unprofessional behavior and im really disappointed, because they came to me on recommendation.

JO

Joanne Ciminello

Our 16 years old of Rheem hot water heater finally gave up in the early morning hour and I called "Kew Gardens Plumbing and Heating Cooling Services" and they gave me the honest estimate up front. Within a few  hours later  I had a new AO Smith 50 gal hot water heater put in by Charlie. I would like to say thank you for your professional and super job. If anyone out there needs to fix or replace their water heaters. This is the place most likely will earn your business.

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