Public Storage

3953 Walden Ave, Lancaster, NY 14086, USA

Address:	3953 Walden Ave, Lancaster, NY 14086, USA
Phone:	+1 716-391-0543
Site:	publicstorage.com
Rating:	4.9
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 20

Reviews 6

Amily Demler

I am very excited to write this review! :) How many of us can actually say that about writing a review for a company or service provided? Not many, but I do have the privilege to tell the world what a positive experience I had with Jacob, the Property Manager, at the Public Storage facility in Lancaster, NY. I hadnt even finished my conversation with the delightful woman at the Public Storage 800 number I found on the website, when a call came through from Jacob at the local storage facility. I laughed at how quickly things got rolling. An hour later, I met up with Jacob who greeted me with a warm smile and a sincere handshake. His friendliness, his professionalism, his patience, his kindness and his real concern for my customer satisfaction were off the charts. However, it was his attention to detail, his advice for my particular situation, and his genuine concern for helping me, the person, not just me, the customer, that will forever leave an impact upon me. He went above and beyond his job requirements in listening to my situation which was causing me to go through a stressful move. He guided and advised me to purchase some needed items for my move and for my items to be stored. He also provided me with the name of a local moving company who had moved his own mother. He even gave me sage advice in helping me through a sticky living situation. He did this with grace, with thoughtfulness, with sincerity and with no expectations for me to return the favor. One poignant thing that he said was that people who utilize a storage facility are not always doing so because they want want to do so, but rather they have to do so. With his 12 years of experience, his level of empathy and sensitivity to his customers, their situations, and their needs were extremely evident. What normally takes 10-15 minutes to complete in terms of the rental agreement, keys to the storage facility, etc. - ended up taking close to an hour of his time - because he took the time to listen and advise. He didnt have to do that, but he did it anyway. He even returned a call I made to him later with another storage question, and he spent an additional 20 minutes on the phone with me after the facility was closed giving me more advice. I cannot boast enough about this gentleman, his kindness and the stellar customer service he provided me. If anyone in WNY needs to utilize a storage facility, then please go no further than the Public Storage facility in Lancaster, NY. Jacob will take care of you. Hes made a friend for life! And, yes, he will be getting a plate of freshly baked cookies from me as soon as I am settled. Thank you, Jacob, for everything. You are a wonderful human being, and I am just so thrilled to write this review for you! :)

Mark Vergara

I was in need of a "temporary" place to keep a house full of belongings while I searched for the right home to buy. I needed a climate controlled unit to accommodate my first class furniture. I stopped by the facility to check out the place and Mark was helpful even though there was nothing available in the coming 2 weeks and I needed a place ASAP. About a week before I had to be out of the place I was moving out of a perfect unit became available. A 10 x 20 climate controlled unit 2nd unit from the door. Perfect placement. I dont know if the stars were aligned right for me but I was thrilled to have such great luck. Upon move-in, Jacob was instrumental in ensuring my needs were met and clearly explained everything to me from expectations on my end to how they can provide service for me. I have moved quite a bit in my life in many states and have needed the use of storage facilities many times. Jacob has far surpassed expectations and it is obvious he is great at what he does. I highly recommend this facility so take a minute to enjoy what great customer service is. By the way, my furniture was in the same mint condition after a hot summer when I moved the furniture in and a brutal winter to follow. I moved out 10 months later so almost a full year cycle of climate to experience and the facility protected my furniture as well as a home would. Bravo guys. Very well done.

Tina Santucci

I rented a storage locker exactly one month ago, and was told by the associate that she was pretty sure my rent would be due in exactly one month, but she wasnt 100%. She told me that I would receive an email, phone call, automated text, something to tell me when my rent would be due of $36.66. I received an email this morning telling me that my rent was late, and that a $20 late fee would be tacked on. I did not receive any communication whatsoever about when my rent was due, that it was close to being due, or that it was due. Only that it was one day late, when I hadnt been told of any accurate due date. So, because of this locations lack of communication, I have been ripped off by $20. And my next payment is due on the first of July, instead of the 11th. So Im paying $55 for two weeks of storage space. Ridiculous.

Gale Uhrich

Before putting our house on the market we needed a storage unit. We decided on Public Storage because of price, location and cleanliness. Jacob Cosmas the property manager has been great to deal with from day one. He first discussed and helped us find the right size unit according to our needs. During my many visits to our unit Jacob who makes frequent rounds throughout the property has ask me if there is anything we need. I am very impressed with Public Storage and Jacob. I wish there were more people in business like Jacob. I would highly recommend that anybody needing a storage unit choose Public Storage, 3953 Walden Ave. in Lancaster, NY. I am now storing my boat at the same location and am very happy with the security. Lee Uhrich; A satisfied customer after 5 months. July 9, 2014

Hilleri Shaw

Ive been a long time tenant at this facility for several years and I can tell you from experience - this place is fantastic! Initially, I called around to several storage facilities in the area requesting information & guidance - I ended up speaking to a lot of "fluffers" ... people who really didnt care about you and your belongings, their main focus seemed to be on landing another client. I stumbled upon Jacob at the Walden Ave/Lancaster location - he was absolutely amazing!!! He easily answered ALL my questions - was friendly and very personable. I felt like Id been friends with him for years. Jacob gave me a tour of the facilities and explained how things worked in detail. I left feeling confident that while my life was in transition, this is where my belongings needed to be.

michael benedetto

Initially I looked at 2 different self storage companies before deciding to use Public Storage on Walden Avenue. The first one was not well maintained and had some disgusting smell in it. At the second location, the property attendant was outright rude and just plain ignorant!!! I was so surprised at how difficult it was to find a decent place to store my belongings! Finally I made my way to Public Storage where I met JACOB! What a relief that guy was, well spoken, courteous, knowledgeable, and informative. The property was meticulously maintained. For the time I was there, move in, billing, any questions I had, and move out were made so simple by the helpful staff. Best place to store your stuff...