Midas
| Address: | 1410 NY-300, Newburgh, NY 12550, USA |
| Phone: | +1 845-564-6260 |
| Site: | midas.com |
| Rating: | 1.3 |
Location
Photos 1
Reviews 5
A
Anonymous User
Expensive Parts! I brought my car in for an inspection and failed for the drive belts. I saw them, they did have cracks so i said change them. When it was done I saw the bill. My car requires 3 belts. 2 belts were 65.99 EACH and 1 belt was 52.99. A grand total of 184.97 for drive belts! I looked around for the price of these drive belts online, the most expensive one i could find was 17.99 same brand. I then called Midas to find out who their supplier was to find out the actual cost of the belts, but they told me they are not sure about which one they get the belt from and just gave me the number to a supplier who i called and found out he doesnt sell those belts to them. I went back to see the manager to discuss the bill and prices. I realize he doesnt make the prices, but its the first person you have to bring these matters to when you have an issue. He is good at his job, first telling me that i agreed to the work and paid for it, then after pressing him for any more information on anything i can do, he said i could get an estimate from another place that shows the price of the belts for a price match. So i call another Midas, I figured stay with the same company so all policies/gurantees are comparable only parts prices would possibly be different, it was 45 mins north of where i live and got an estimate and brought it in, by this point he relays a message that he will meet with me outside. I imagine this is so the the other customers arent effected by overhearing what i am going through. By the way i am a military service member in uniform, so i was in no way losing my bearing under the situation. I understand that this is a process and as with most complaints it will take a while before you get anywhere with it. The manager looked over my estimates and noted that the only difference was the price of the belts at about 100 dollars cheaper at the other Midas, which also offers lifetime warranties. He then gave me a fax number to send the estimates too, turned out to be a land line and not a fax number, i called and got the right fax number, then faxed the estimates. after a week and not hearing anything i called to make sure the fax went through and speak with Chris, the person i addressed the fax to, thats when a very nice woman told me she can not find the fax at the moment and i agreed to just send a new one. a couple of more weeks go by and no word yet, I tried calling the number again and no one is picking up. This has been going on for a month since I had the service done and I am at the point where I am going to try to contact Midas corporate, I think this location should possibly be investigated for price gouging. I realize the prices are marked up for the convenience of having the work done on the spot, but 66 dollars for one drive belt for a 2000 Honda is outrageous, i called the Honda dealership and even they said it cost 17.80 for an oem belt. I wanted to speak with someone from this newburgh repair facility to give them a chance to investigate the prices themselves, maybe its a computer error, but after hitting a brick wall with the phone number i faxed twice and called at least 5 times afterwards without any answers, I believe they are expecting me to go away, so i am going to post my experience online to warn others. In conclusion, I do not recommend getting any actual repairs done her outside of an oil change. Even windshield wipers will cost 30 dollars a piece. If you do have any work suggested by them, ask for a printed estimate and pay close attention to the pricing on your parts.
SE
Sean Landolfa
Waste of my time. Im looking to do am exhaust system change on my crz going from 1.75 in pipe to 2.5 witch all the aftermarket systems are anyways (hks, MagnaFlow, ect.) but instead of buying a $400 plus kit I did my own build up that would give me the same quality just alittle more work and cheaper parts. Now I go to midas thinking I dont have a lift and it would just be easier if I have them do it. Now first of all they call me saying that the tube size wont fit witch is a lie considering as I said all after market are that size then they tell me well its gonna be 450+ dollars. Now thats just ludicrous Im a machinists/ welder and have a pretty good understanding of the process they would have to do(tops just over 2 hours) and they tell me that making 3 15degree bends in one of the tubes will take 2 hours by it self witch is a bull face lie those bends shouldnt take any more then 30min top. So at their rate of 120/hour saying that it is a 4+ hour job is just a trap and a load of crap. For your own good dont go here this place is a huge rip off.
TO
tony dellamarco
If i could post half a star i would. Worst mechanic shop experience Ive ever had.. and it was only for an inspection. Apparently "right now" means two and a half hours. probably the most incompetent staff members Ive ever had the displeasure of dealing with. After an hour and a half of just waiting for them to pull my car in to do a simple inspection. (A 95 Ford escort, so theres no plug for emissions) they finally drive it into the bay.. JUST TO PULL A JEEP IN BEHIND ME AND START DOING AN OIL CHANGE! (Later to find out it was the girlfriend of the mechanic.) Outraged, I demand they give me my keys and a refund. I walk into the bay just to find them attempting to plug the car in to get an emissions reading.. THERE IS NO PLUG FOR EMISSIONS IN ANY 95 CAR EVER! after 45 MORE minutes, I finally got my car back. PLEASE, do yourself a favor and go somewhere else. ANYWHERE else. Its a waste of time and money, and the staff is borderline unneeded because of their incompetence.
A
Anonymous User
Unprofessional, expensive. Got my brakes done there this summer. They were fine for about 3 weeks, but then started squealing loudly. I asked the guys who change my oil and rotate my tires to have a look, they said the front driver side pad was installed wrong and it was digging grooves into the rotor. I had them fix it and brought the parts back to Midas, however they refused to accept responsibility. Ive since cut my losses, but there are better in-and-out places in Newburgh to get brakes done. Follow up thought: a coworker of mine also got her brakes done there around the time I did, and has been experiencing the same problems. Shes trying to work with them to get them fixed now, however as of today, no luck.
A
Anonymous User
Had my 325i towed there after being stranded on I-87 with a faulty fuel pump. They charged more than the dealer for the fuel-pump itself, and then forgot to seal the nozzle-house after installing the new part. Case in point, my car now leaks fuel when I fill the tank. I dont live anywhere near this Midas, so now I have to take a day off from work to go deal with these bozos. A total waste of time and money.