U-Haul Moving & Storage of Newburgh/middlehope
| Address: | 5336 W Rte 9, Newburgh, NY 12550, USA |
| Phone: | +1 845-565-0593 |
| Site: | uhaul.com |
| Rating: | 3.6 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 7AM–5PM |
Location
Photos 1
Reviews 6
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Sean Cooper
I originally ordered this hitch on July 15 with an original install date of July 24. The morning of July 24 I called just to confirm that they were ready to install my product before I drove the 30 minutes from my home to the location. They told me on the phone that the part was still not in (thanks for letting me know!!!!) and that they would call me when it arrived. Fast forward to yesterday (8/10) I call just to see what is going on wondering why I havent heard from anyone yet. I get a rep who tells me that he sees that I have an install scheduled for the following day (8/11) at 10AM. This is news to me so I inform him that no one has contacted me and that tomorrow I have to take a family member to the airport and I could get there around 4pm, would that be ok? He says absoloutly. Fine. So today (8/11) at 3:15pm I show up at the location (figured id give them a head start). The person behind the counter tells me that they do not have enough time to install the hitch today. I go on to mention that it has been almost a month since I ordered this product and that I have been rescheduled twice and left out of the loop during the entire process. This all in addition to the fact that I spoke to a rep on the phone YESTERDAY who confirmed my 4pm (45minutes later then I showed up) appointment. They didnt care and when I threatened to cancel the order and have my money refunded they decided to accept and refunded my credit card. What sort of business operates like this? I called 1-800-go-uhaul and after explaining my entire story to the customer service rep I was simply transferred to sales. I then had to explain everything AGAIN only to have the woman in sales tell me all she could do is set up another appointment. HELLO!!! Im an irate customer who has been disrespected and treated like scum by your entire company and all you can do is try to reschuedule (and recharge me)? are you kidding me? I have never had such a terrible experience with any business in my 33 years on this Earth.
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Cathy Noonan
John went out of his way to assist us. We had just spent 31 days crossing the country with a group of cyclists and needed to pack up all our extra gear to send home. We pulled up in an RV and spent time packing up boxes. John and his team were very patient with us and could not have been more helpful. I highly recommend this location; the staff are friendly, helpful and kind. Thank you, thank you, and thank you again.
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Shelley Angelone
Easy going staff. Cheapest in area and the only place where my stuff didnt get ruined in the outside storage. 24 hour access is available with charge but good to have. They have 24/7 surveillance which is a plus.
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samuel Jacobs
The doors open automatically so thats definitely a plus it was raining and so there was an overhang to make it easier to load in
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BARVIZON
Great people and very respet service
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Asher Handler
Very nice place