U-Haul Moving & Storage at Teall Ave

Address:	1001 Canal St, Syracuse, NY 13210, USA
Phone:	+1 315-474-2923
Site:	uhaul.com
Rating:	3.3
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 39

Reviews 36

Steve DePaulis

I used the Teall ave Uhaul to move from Onondaga Hill to Fayetteville. It is a roughly 13 mile drive. You can imagine my surprise when I returned the Uhaul yesterday afternoon, and was told that I put 300 miles on their truck (costing me an extra $200). When I explained to them that they were way off, they shrugged and said "thats why we tell you to read the odometer before you leave" (which I should have done, but nobody there told me to do that). Obviously it was an honest mistake by whoever read the initial mileage reading, but instead of thinking logically that id have had to have made over 30 trips in less than 24 to drive that much, or frankly even look into the matter, they assigned the blame to me and did nothing. I had to get out of my house, so I didnt have time to argue. It took me having to call their corporate headquarters later that night to get anyone to look at the matter. Of course when they did this, it showed that I was right. When I talked to the store manager, she did not even offer any sort of refund for overcharging my card $200 (that will take 4 days to get back on my card), or for the stores employees failing to make any attempt at looking into the situation. I would not recommend using this location It took me having to place

Anonymous User

I was looking to get a hitch put on my truck, I called, got a quote and decided to make an appointment to have it done. When making the appointment I was given a day and time, reservation number and had to leave a deposit for the hitch (159.95). We took my truck in for my appointment at 12:30pm and were told by Nick that "Im the only one that can do that and I leave at 2". I responded that I made an appointment and had a reservation number and he told me that it didnt matter because he was leaving at 2 and would not work on my truck. We then went back and forth about the connection and wiring needed and he told me that he didnt know how to do what I needed anyways. I said I would take my vehicle somewhere else and that I wanted my "deposit" back. I was told it was for the hitch which they could still do, just not the wiring. I had to fight to get my money back even after he refused to work on my vehicle. AND THE MONEY CAME OUT OF MY ACCOUNT TODAY ANYWAYS!!! I will give it a few more days to see my refund.......but I will NEVER go back there again!

Daniel Walsh

I picked up the truck in New Jersey and drove to Syracuse. When I dropped off the truck in the morning to the location, the two seemed annoyed because I got there just before opening and then I got hassled returning the truck! The truck I rented had cosmetic issues when I picked it up. When I dropped it off, the guy was trying to blame me for "damages" to the vehicle. Luckily I pointed out the U-Haul "X" stickers they put next to already claimed damages. They guy was still insisting that it was me. Dude if I damaged the I wouldnt be a dope about it, I would admit my wrong. I done with this place.

LASTTOPGUN LASTTOPGUN

I rented a truck and moved some of my belongings into a non-uhual storage unit. My total was $68. One week later I get an additional bill via email saying I owe $46 more??? This has to be a mistake. Im still waiting to hear back from Uhual as to why I received additional charges. Edit: 4-2-17 U-Haul decided to charge my credit card an additional $46 without my permission. I will be contacting the BBB and getting this nonsense resolved.

Ilai Burdett

Terrible Uhaul location. I left something in the cab of a uhaul I returned. I called them back to have them look and hold it. They said they would look and call me back. Never called back. Ive been calling them. It goes to a call center and they leave a message. Never got a call back. I went in person and they rented the truck out. Terrible customer service. I eould never recommend this location to anyone.

Sam Castleberry

Ive used this location to rent larger U-Haul trucks to drive to NYC and back, and also to rent smaller pick-up trucks for random jobs within the city. Ive never had any problems. I usually rent online, pick-up at the specified time, and drop-off. They also have a good selection for moving items available within the store.

Joe Piston

Besides its commonality of looking like a dump with every other uhaul location - its service is good, the people are friendly, and the trucks work as they should. Ive rented numerous times from them. On moving day, I have bigger things to worry about than how clean their truck rental store is. They get the job done.

Chris Thompson

They overbooked and did not have my reservation available. They did give me a truck that was the next size up. However also said my reservation was cancelled because I didnt pick it up at 12:30. Showed then the proof that my email confirmation was for a truck pickup at 2 PM

Dan Arnoldussen

They installed a trailer light kit and the cable they ran from the battery to the hitch in the back was not secured down properly and started dragging. Gave specific details on how I wanted the cable ran and they ignored it. Had to have my mechanic fix it.

Branden Ramirez

Nice and polite staff, only 2-3 people can be taken care of at a time though. But it is usually quick to get in and out AMAZING PRICES And overall reasonable deals I will look forward to my next rental of a vehicle from this fine establishment

Erik Toth

The rental walked all over the road before I even loaded it. It did have brakes though. Thats really all you can ask for.

Jared Waldron

Waited 15 minutes for someone to ring me out for some bubble wrap. The bubble wrap was a really good price though.

Jhon Munroe

Had a trailer hitch installed. Great service, on time, good communication, lowest price. Highly recommended.

Christopher Mead

During a busy time, one of the workers processed my turn-in of a truck/trailer, excellent service.

Dan Carr

Staff was very helpful however I cant help to feel as though they are understaffed on Sundays

Phyllis Strong

Lots of different truck sizes. Need more people for customer service, desk is never maned.