Time Warner Cable

Address:	1000 Firehouse Rd, Utica, NY 13502, USA
Phone:	+1 315-797-8111
Site:	spectrum.com
Rating:	2.8
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–1PM Closed

Location

Photos 10

Reviews 31

Walt Stubbs

Ive been with Time Warner/Spectrum for years! My bill went from $120 to $167 after the"promo" price expired! I tried to get them to renew the promo, or see if theyd offer a different one, but they refused. After ab 2 hrs total in the phone, I ended up with just internet service from them for $71 per month. Im gonna get satellite cable service. Either Direct TV, or Dish Network. Waaaaaaaay cheaper, and better packages! Sad that it had to go that way, but my pockets feel better! Peace Spectrum! You really know how to make the poor feel poorer! Terrible customer service!

david sheppard

25-30 people at times waiting for customer service (only 3 representatives) with only 2 chairs in waiting area at 10:30am! If you have nothing better to do with your time then wait, then I recommend it, but in my opinion, standing waiting for your turn for over an hour and a half is comoletely unacceptable to me! For the price paid every month, Spectrum should be able to afford additional staffing and chairs for their newly renovated facility!

Andre Diaz

Time Warner Cable is too expensive. People should be able to order the channels they want to watch because there are channels I never watch so why do I have them and why should I pay for them. The computer age we live in Im sure Time Warner can make that happen.

Tina Sanders

The day I was there the line was unbelievably long. Not enough workers and the ones that were there seemed to be in no hurry to move fast to get customers out quickly. When I left there was about 15 people still waiting.

Jason Browne

The people there are friendly and they will work with you to help find the best cable and internet packages. Dont go on the first of the month cause it can get busy but the lines move fast.

Julio Ruiz Jr

This Place Is The Worse No Matter What Day Or Time You Come Here. Theres Always A 15-30 Minute Wait. Unacceptable For The Money They Charge To Have Cable, Internet or Phone Service!

KING EXTRACT

do not get time Wanrer cable they play mediocre games like they loins vs the rams instead of the patriots vs the Bengals at Gillette with tom bradys homecoming

Renee Hart

Want to call and talk to a customer service representative to help with general questions but its impossible to get to a person unless you have an issue...

Basheer Alsuwaeid

When I moved to another apartment the internet stopped working ,I went to their office 3 times and I called them but they didnot solve the problem.

Richard Collins

They promised 300mbps over a year ago. Still no other real options, net neutrality being eroded, and they always push for bundled bullsh*t. laaame.

Donald Null

You say they give you lots and lots and lots of stations there are repeats from 2 to Cnn to all of their stations are all Repeat

Jeepers Creatures

They paid off direct TV so I could get out of my contract but did not require one themselves. Saving around$60 a month

Jacqueline Semit

People very nice and courteous to you, answered all your questions with a smile in their voice ad on their faces.

Marilyn Marshall

Massive line with bone-wearying wait and nowhere to sit down. Staff couldnt have been nicer. Got what I wanted.