Time Warner Cable
| Address: | 1117 Erie Blvd W, Rome, NY 13440, USA |
| Phone: | +1 315-337-1120 |
| Site: | spectrum.com |
| Rating: | 2.2 |
| Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 8:30AM–2PM Closed |
Location
Photos 2
Reviews 33
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Kristina Medley
When I lived in Syracuse, TWC was pretty good. Since I moved to Rome in 2012 it has been a nightmare and I have had nothing but bad experiences with them. The internet connection is consistently cutting out multiple times a day and the people I speak with regarding my service and my bill are rude and unhelpful. Also, my rate has been increased twice, both times WITHOUT my knowledge until I log in to pay my bill. I am totally unsatisfied and as of today am searching for a different internet provider. Save your money or youll be paying too much for a crappy unreliable service.
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Ian Thomas
Now I will never defend TWC as a business and their over the phone customer service is the worst of any company I have ever seen. But all those problems do not apply to this store. Every time I have gone in these people have been very polite and courteous to me even when I was not to them. They have a lot more power to make payment arrangements than the over the phone reps do and they are a lot more knowledgeable about the products they sell. If every part of TWC was as good as these people are I might not hate them so much.
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SHANE SCALES
Loved Time Warner when I had it. Now where Im located they want 10k to run a line to my house. The majority of my neighbors, and Im sure the rest of the road would love to have your service instead of satellite everything (its the only thing available, I cant even get DSL). Satellite internet is basically useless, cant stand it. Hopefully soon you guys will realize that it would be worth your time looking into the road Im on.
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Alec Mauro
Shittiest service you could ask for, the infrastructure here sucks so bad and they dont care enough about our smaller community. We dont a have choice and they know it so they offer us terrible pricing and tiny performance. In Hartford Connecticut they have 10x the download for the same price, literally. Now tell me how we arent getting ripped off here, exactly you because cant. There service is unreliable and sucks.
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Kamakazi Frost
Would be 0 stars if I could this company is a big pos barely had internet phones cable work for the last month, had them come out and setup a new modem still disconnecting phone line, internet cable every 15-30 mins for up to 10 mins This is unacceptable do not do business with these people ever. They are garbage and will make you wait days for them to come out and "fix it" again.
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Zachary Sivers
Their service is absolute garbage. Although their staff is fine. Im not paying for friendly faces, Im paying for fast internet and they do not deliver in any way. Speeds are inconsistent, and at best very slow. They over charge if you want internet without tv, and lets be real here, NO ONE WANTS CABLE TV IN 2017!
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Chanelle Wilkerson
If I could give the company 0 stars, I would. I have been a TWC customer for years and they have the worst customer service...EVER! U will pay and arm and a leg and the price will continue to rise. And now theres a bunch of extra equipment you will need, too. Absolutely horrible.
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Ryan Graham
Internet stopped working during an area outage. Internet never came back. Company couldnt unfuck itself enough to send a tech out to my house. Im now moving to a service provider who will actually provide the service I pay for. If I could rate 0 out of 10 I would.
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Angel Ortega
When we get our house, we will not be staying with Time Warner Cable, if there was an option to not pick any stars, I would have not picked any. Theyre trying to rip us off of $180 once we pay that we are going to sue them.
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Eddie De la cruz
In my area they are the only Internet and cable provider so they have no competition here . Their customer service is horrid , their price for their services are just junk. I really dislike this company.
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John Whitcombe
Expensive , and now with these new cable converter boxes I think twc will lose a lot of customers.I hope the new company will take care of their customers
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Myron Thurston
I truly hate Spectrum. On my day off I got to spend an hour there just so I could drop off my equipment because we cancelled everything but internet.
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Scott Vezer
Internet has gotten significantly slower since TWC switched to spectrum, they claimed they would be different, they never said better
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Toby Wilson
If ur not happy w servious or ur bill dont bother coming to this one,almost 200$ for basic n wifi. Looking for different options
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Michael Bates
Friendly staff. If you have a problem with your equipment jus take it in and they will replace it for you. No questions asked.
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mark McRagnahl
Since spectrum took over quality of service has dropped Quality of services have greatly reduced to the point of dropping them
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Amy Ayers
They make it impossible to reduce your service and are extremely pushy. Takes forever to get anything done by phone with them
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Scott Jesmore
Huge update to this payment center has a much warmer, comfortable feel than the old payment area.
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Jason Keenan
They need more stores as well as national customer service staff as opposed to staff from India.
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Allen Horner
Customer service sucks. Ive never had such a bad experience.
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Dominick Tarbania
Many channels, high speed internet, many hotspots. Overpriced
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Jennifer DeFazio
Clean, quiet, building, with friendly, knowledgeable staff
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Martel Smith
Do not get there service they are terrible internet sucks
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Emily Thomas
Only open until 5pm on weekdays. Saturdays 8:30-2:00pm.
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Jody Baker
Very slow service. Needs more workers during the day.
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scott m
Time Warner Cable OVER CHARGES their customers!!!!
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Ken Dudeck
Not enough service people, very long wait
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Tashauna Briggs
Internet sucks service wasnt very good.
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Richard Champion
Friendly staff but long lined and loud
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Jeff Shepard
Always pleasant. Great service.
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Jojo Flores
Pretty quick process.
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Philip White
A ridiculous monopoly
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Kathy Johnson
Fast Service
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