Mediacom Communications Corporation

32441 Royal Blvd, Dagsboro, DE 19939, USA

Address:	32441 Royal Blvd, Dagsboro, DE 19939, USA
Phone:	+1 855-633-4226
Site:	mediacomcable.com
Rating:	1.3
Working:	8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 9AM–12PM Closed

Location

Photos 12

Reviews 5

Sarah Witkowski

Giving one star because no stars is not an option. I have spoken with 4 different service reps in the last week. My first call was inquiring about offers for new customers including Internet and cable. This woman was very pleasant and told me there were no cable packages including prime plus - which is false, but I ended up getting Internet alone. My second call was with a male. He had no clue. It seemed as though he could have been a manager with little customer service skills answering the line as a favor to someone. I was inquiring again about additional cable services and he tried to reconnect me with the first woman and then told me that I had to call back later because he couldnt figure it out. He didnt even TRY to help me after i said any other representative would be fine. That is awful customer service. The third woman, immediately sounded irritated upon answering. After expressing my cabe needs, she offered a $19.95 promotion in addition to my Internet services, went through all the pricing information with me, and then when she went to sign me up, flat out said "sorry that promotion is not in your area". So she told me about this great deal and then said nevermind I cant help you with that. Unbelievable. She then went through a couple other package options, and when I admitted that I wasnt following her and that I would like to speak with another representative she refused and became angry. I ended the call and called back to speak with another representative who was very enjoyable to speak with but gave me slightly different (more expensive) pricing than the previous woman did and ultimately I did not add to my services. In short, no one there really seems to have a great grasp on what youre trying to sell. I just tried to give you more of my money and couldnt be helped. Honestly, Im frustrated that you are my only option in my current area. I was renting my apartment from a couple who had a contract with you for 3 years and I experienced constant outages during my rental period. I swore I wouldnt go back, but with no other option around for Internet I was forced to (Verizons local servers are supposedly full). And Mediacom has yet to surprise me with a half decent customer experience. Id rather give my money to someone who cares about their customers.

Beth Myles

If it was an option to give Mediacom a negative 5 stars review and rating I would DEFINITELY in a heartbeat. I can honestly say that there has never been a time period where I dont have any issues with this supposed "major corporation" and that is just unacceptable. Its amazing to me that Mediacom is able to thrive or even just stay afloat in the industry when there is such poor overall EVERYTHING. Poor connectivity is the most inconvenient of issues for my family and definitely takes the number 1 spot on the service complaint list. Explain to me how in just a blink of an eye your internet goes from a fully functioning system to one that is down for an unknown length of time along with (and this is my favorite part) NOT BEING ABLE TO HAVE A TECHNICIAN COME TO THE HOME TO FIX THE PROBLEM FOR OVER 2 WEEKS AND THEN WHEN HE GETS THERE HAS NO CLUE TO WTF IS THE PROBLEM LET ALONE KNOW WHAT TO DO TO FIX IT!!!! Ok let me stop bc I could keep going and thats just absolutely ridiculous!!! Hello Mediacom!!! Do something please because this just isnt right nor is it fair to have to pay a bill for no service more than a working service. Im sure you see ALL these complaints but obviously you choose to do nothing. I guess when it all comes down to it us little customers dont really have any other options therefore why would you work harder? Right? Well you need to do something bc at this rate is rather just cancel my service and figure out another route bc you suck

Brandon Rachelski

If I could give them negative stars I would. Like any other cable company, Mediacom Communication is a terrible internet monopoly. My story: I moved into an apartment three months ago. The internet is paid for by the landlord who refuses to contact Mediacom for any issues pertaining to the service. For the past 3 months the internet has been spotty at best. I have replaced my modem-router combo and reset it countless times. After spending hours on the phone with Mediacom to fix this problem they decide to send a "technician" out to fix the problem. They tell me I would be contacted by a technician sometime during the week of July 18th. I told them that would work but I am leaving town the following week. I never got a call that week. On the 27th of July I received a call from a technician that claimed he was outside my door and had an appointment that I was not aware of. I told him to call me back and gave him a time frame to do so (I was in a meeting). That never happened. Fast forward to today. I just spent 51 minutes speaking to 3 different "customer service" agents. I did this just to schedule an appointment for a technician to come to my residence to fix this issue. This company has terrible customer service and I will take every chance I get to choose another company for internet service. Recap: I spent 51 minutes and spoke to 3 "customer service" agents to schedule an appointment with a technician. AVOID THIS COMPANY

Jamie Nissen

I bought a house in September 2015 but we were unable to move in until November 2015. I called late October to make an appointment to have Service when we moved. My appointment was December 5th which was fine. The poor tech comes out and looks at us and says he cant hook us up because the hub outside was never installed. He made a call and asked for a rush to be put on getting a hub out here. After he left my husband and I spoke with others on our street and all in all there were about 20 homes on our street with no internet. Because the homes on our street are all new construction no one from Mediacom had been out to install these hubs. We contacted Lennar who built the homes and they told us Mediacom had been given clearance to install but they never did. Finally in February 2016 we get internet. The worst internet I have ever had. We paid for 100mb down but we were only given a router capable of 55 at best. We arent the only ones this has happened too. I can be sitting in my living room and the Wi-Fi randomly dies which leaves me using my mobile data. This is the most unreliable, unacceptable service for anything but we keep paying because there are no other options. Im not sure how this shady fraudulent company hasnt been investigated by the government for robbing people blind monthly. Comcast may not be the best of the best but they are golden compared to this poor excuse for a cable company.

Kara B

1. I work in a company in Vacation Rentals in Bethany Beach DE. Our biggest issue ALL SUMMER in over 200 homes around the beach was Mediacom. We had more phonecalls, more complaints, more issues with people unable to access the internet ALL SUMMER. I am not a tech and yet I was going to the homes having to TRY to fix the issue for all of these people weekly. WHY? Because Mediacom couldnt and wouldnt send out techs for days in which case old tenants leave and new ones come in... which created a vicious cycle. We had people demanding money back due to WIFI and internet issues all summer. 2. I personally have Mediacom in my home. It took 3 DAYS to get it back online after a glitch. Not only that, I asked for my payment date to be changed and they would not move it for me... Maybe it is not a big deal to anyone else but the first week of the month is not helpful for me and they just rack up the late charges for paying the next week... Oh, and if you cancel service contract... there is another fee. This company has a very bad reputation as it is. It is unfortunate. I will recommend to all our owners to switch from Mediacom to Direct TV or Comcast from now on. Please, if you have a review which needs to get out to other unsuspecting customers... please take the time to write it. It is important that folks know what this company truly does to their customers.