Optimum Store

6 Executive Plaza, Yonkers, NY 10701, USA

Address:	6 Executive Plaza, Yonkers, NY 10701, USA
Phone:	+1 866-755-1951
Site:	optimum.com
Rating:	4
Working:	8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 9AM–5PM Closed

Location

Photos 27

Reviews 25

amanda youhan

As of the recent storm in the Westchester area the cable and internet in my home was disrupted and all of the televisions read "error." Making the appointment was easy, however, the next day was an utter fiasco. First of all, the technician gave a time frame of 10am-8pm. After waiting at home all day and taking off of work nobody from optimum showed up. After being put on hold multiple times and receiving no answer optimum finally reached out and explained a technician was at my house at "11:17am." The technician left no note and did not call my home indicating he was on his way (which he stated he would do) or that he was ever outside of my home. The operator on the phone explaining the predicament was extremely rude and disrespectful and left my mother in tears. Now that it is past 8pm on Thursday night, once again we must wait for a technician to arrive TOMORROW. Beyond disgusted with optimum.

Louis Brown

The place is not easy to find and buildings around are so similar. The best way to find the correct door is find the YONKERS water tower and the Shell gas station. The Cablevision / Optimum is right across the street. If you are returning devices, DO NOT entry from Applebees!!

Ramy stein

Seems to always be a line when I get here, but it moves rather quickly as for the fact that Thier staff members are very quick moving and aim to please. Staff is always courteous regardless of how rude and classless the customers could be. They handled the crowds quiet well.

Scott Standish-Parkin

Would give it 5 stars but the wait can sometimes be ridiculous because there could be like 5 people in the back but only 1 or 2 at the window. The good thing though is that they are all friendly staff from my experiences.

Edwin Izquierdo

Optimum customer service sucks, and there policies are in place to screw the consumer. Really quick to over charge and take your money. Dislike everything about them.

Frank Firmat

Called to sign up but no one answers the phone. No way to leave a message. This was the middle of the day on a Friday. Really? This is how you do business?

Saunta Williams

Extremely grateful & satisfied! The Rep was VERY professional, courteous, cheerful, respectful and polite. THANKYOU again. Enjoy your weekend!

Terence ORourke

It was awesome! Very nice and helpful! Answered all my questions and went above and beyond To Help me.

James Bryant

I had to return the Box service was quick Nez penis has to be. The staff was very kind and courteous.

wicho Lara

My experience with the service was good news smooth. Very professional and knowledgeable

Jonathan Bat

Always empty and very nice workers come here avoid the Bronx

Doug Reside

Easy access to drop off modem. Generally friendly