Optimum
| Address: | 719 Sergeant Palmateer Way, Wappingers Falls, NY 12590, USA |
| Phone: | +1 845-671-3020 |
| Site: | optimum.com |
| Rating: | 3.7 |
| Working: | 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–5PM Closed |
Location
Photos 1
Reviews 17
LA
Laurette Giardino
They are just like all media companies they overcharge the only good thing is no yearly contract and the employees are friendly & helpful. Optimum is based mostly in Long Island and we are forgotten up here in the Hudson Valley, their ads say multiple wifi locations NOT HERE. I used their app to find wifi and while driving ( was passenger) down route 9 I had the app open and trust me there were so few wifi hotspots. I keep hoping they will open up the ability to choose other cable companies maybe then the pricing will become competitive and go down. In the Hudson Valley we have Time Warner & Verizon but they have their own sections and you cannot switch to one of them if you dont live in their domain. This rigs the prices so they can charge anything they want. The only reason I havent switched to direct tv is the 2 yr contract, it they drop that i will switch its no guarantee they are better but at least Id get a chance to find out The 2 stars are for customer service and no contract
TI
Timothy Russell
My tv went down on a Thursday an they told me it was a bad box I went out Friday an got the new box from them installed that evening guess what it didnt fix the problem I call again they told Me that they will set me up for Service on Tuesday or Wed I told them to forget it with rangers play off games I will go to satellite but a friend came over an fix it for me never herd back from cable they dont care about us
FR
Frank Manzi
Here you get to watch the same runaround youd get on the phone in person. Place is good to make payments and to return or exchange equipment. Other than that, stay away especially from the one they call Jessica who is rude, opinionated, unwilling to help, reads from screen and doesnt listen.
AD
Adam Kerewich
We had a great setup call, Jeremy our tech was outstanding, courteous and efficient. Thanks again and very happy with the TV and true speed of our internet. Comcast provided us with 50mps and it ended up as just about 25mps, we are experiencing 47mps and paying less.
ST
Steven Sanchez
Its ok, clean environment and well organized. Staff look a little stressed, but always helpful.
SC
Schy Mark
Ended up with Verizon saved $50 a month for all three cable TV, internet & land line. $50!
RI
Richard M
Switched to Verizon more then 2 years ago.....Cablevision just has poor customer service
BO
Bobsaysvoo Pennpenn
Walked in with a broken cable box and walked out 5 minutes later with a new one.
RO
rohit choudha
I visited to exchange the router, it was quick and easy.
AN
Andre Richards
Service is a ripoff and customer service is terrible.
CH
Chip Hogg
Helpful staff but parking can be limited at times.
DA
David R
The agent was friendly and knowledgeable.
ER
eric walker
Service was very good, helpful staff
DO
Donna Zebrowski
The prices are a rip off !!!
BH
Bhavesh Patel
Great customer service.
KE
Kelly McDermott
Great customer service.
HE
Henry Windels
Cable is cable