Gerber Collision & Glass

201 Maynard Crossing Ct, Cary, NC 27513, USA

Address:	201 Maynard Crossing Ct, Cary, NC 27513, USA
Phone:	+1 919-467-5210
Site:	gerbercollision.com
Rating:	3.4
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 13

Reviews 9

Mao Yang

It was very easy and straight-forward to set up an appointment to have my windshield replaced by phone. I was given a quote and was charged the same price when the replacement was complete. Although my overall experience with Gerber was good, there was some miscommunication with their glass vendor which caused some complications. Their vendor had accidentally dropped off my windshield in their other location in Raleigh so my windshield was not replaced until later in the afternoon (instead of the morning at my appointment time). The technician did not arrive 3/4th into my four hour appointment time slot, and I had to call Gerber to find this out. I understand that these things can happen and while I am ok with having to wait or reschedule, I (and Im sure others as well) would greatly appreciate being notified about any changes/mishaps without having to call to inquire about it. Fortunately, Gerber was able to fix this issue the same day. The technician who worked on my car was named Jay. He was very friendly and efficient. He was very good with communicating when he arrived and when he finished. Jay was also informative about the windshield (what I should avoid doing for the next 24 hrs, etc) and answered all my questions. Although initially upset about the lack of communication and the undetermined wait time, my interaction with Jay had greatly improved my impression of Gerber Collision & Glass. **Short version: Pros: Efficient, friendly, honest, convenient on-site windshield replacement (brings service to you). Cons: Lack of communication

nathan carl

stay away from this location! HORRIBLE WORK! Took off work 4 times to pick up my vehicle that was not ready. The techs in the back dont check their work after they finish. Had finger prints and lint under the clear coat, trunk was not lined up properly, a rough residue left around doors and upper door jams, the inside of my car had white stuff all throughout, bumper was not fastened on properly, had multiple NOTICEABLE defects in paint. I took a survey and gave them 1s. when I brought my car back to complain the so called general manager/manager ANDY confronted me in anger him being a big guy in close proximity trying to intimidate me about the survey and how they didnt deserve the scores I gave them which is suppose to be confidential!! After addressing my concerns I was informed by ANDY that my 2012 toyota camry was mass produced and was not going to be perfect and you should except sub-par workmanship

LeTian Dong

Most of the people there are super nice. The manager, Andy, is the most rude, irresponsible, and unprofessional manager I had the misfortune to ever meet. That made my previously positive experience now negative. I followed up with him for more than 2 months on my repairs (which were extensive to begin with, so I let things slide at first). It is still not done after at least 4 follow up visits to the shop. His excuse for not getting things done was because I didnt remind him! Unacceptable.

Vinay Toomu

Ive had the unfortunate experience of getting me and my wifes car in for collision repairs 3 times in the past year. Gerber has always done an excellent job at helping ease the pain out of collision repair. The reps have underpromised and over delivered consistently. Stephanie and Bill have clearly shown a commitment to customers by the service they provide.

Phillip Paugh

Is there a way to give zero stars? 52 days my car was in their garage. It took three attempts to pickup my car after being told each time it was ready. Managment obviously never took 2 minutes to reviewed the work before calling for me for pickup. 52 DAYS ! Shameful ! But no worries, I was given a guarantee on their workmanship. ;>

Robert Callis

Everyone here was always so very helpful! After having the wrong part come in they provided me with a rental car and were even willing to stay an hour late after business hours to make sure I could pick up my car for work the next day. Would recommend Gerber Collision to anyone.

Cheri Hinton

Outstanding, put it this way a woman going to get an estimate on damage done to company car, their service was outstanding and the estimate and work where completed as promised. If ever my personal vehicle needs repair I know where to go.

Laura Farris

Awesome customer service! Accommodating and helpful on top of being warm and friendly. LEE & GINA show pride in their work and I couldnt have asked for anything more!

Dan Porter

I wiuld not go anywhere else