Mark Jacobson Toyota Collision Center

Address:	2415 Reichard St, Durham, NC 27705, USA
Phone:	+1 919-477-4110
Site:	markjacobsontoyota.com
Rating:	2.6
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 5

Reviews 5

Tracy Gilbert

I had a Camry repaired here because I assumed since it was associated with a Toyota dealer it would be my best bet. The car had an a front spoiler that had been scraped a good bit on curbs and steep inclines prior to the accident, something that I readily admitted. However, it was securely attached to the car before the accident and that was all I expected from the repairs. I went to these people because I had a choice and I naturally felt they were working for me in my best interest. Well, wrong! Julie, a woman that worked there seemed to be working more for the insurance company than she was me. She went as far to tell them that the spoiler was damaged and that she had worked for insurance companies in the past and knew what to look for when processing a claim. She told me this as if she had figured out some plot I orchestrated to scam the insurance. If I wanted to make money off this situation I could have easily pursued legal action with any one of the numerous lawyers that contacted me in the days after the accident but I didnt and I never would. In the end I paid for half the cost of the spoiler because the old one could not be reattached and it was either buy a new one or not have one. After all this they did not even attach it correctly and a few months later when buying new tires, it was brought to my attention. Also, the trunk had a large spot where they didnt apply clear coat. When I asked about it the guy that run the body shop said all it needed was a little wax but it couldnt be waxed for a week or two. Needless to say he was blowing smoke. Im sure these two winners have long since moved on but Ill never forget the poor service and sloppy work that I experienced. So as I now search for a repair facility to do some minor body work I ran across this place again and thought Id pass this bit of information along. Wish Id had known before I trusted them with my repairs.

Keiondra Carter

This place sucks!!! I recently got into an accident and I thought since this is a TOYOTA dealership that they would fix my car correctly! WRONG!!! First off when I dropped off the vehicle I told them to check my radiator and my alignment because of the smell and because of the shaking from the vehicle. 2 weeks later they called me on a Wednesday and told me, my car is going to paint and that it will be ready Friday. Friday they call and tell me they have to replace my radiator. They call me on Tues to come pick up the vehicle. I go pick up the vehicle on Wednesday and immediately I said the paint color is off. On top of that the headlight that they were suppose to repair was scuffed, broken and not on right. I go to work and my coworker looks at it and tells me that my headlights, bumper, hood and fenders are not aligned. So I call them back and they call the insurance company and says that I need an alignment. The next day they come pick my car up take it to get an alignment and they were suppose to align all the areas that were not aligned the first time. I get my car back once again and I take it to a Toyota dealership to trade it in and the salesman tells me that they did a horrible job!!! My paint doesnt match, its still not aligned and on top of that my bumper isnt even a Toyota bumper!!!! I went to Carmax to have it appraised and I was told the same thing by 3 other people there!!! Their service sucks and I would NEVER recommend this company to anyone!! One they did not do a good job on actually looking at the car and assessing the damage from the accident. 2 they didnt even put the car back together and do a quality check on the vehicle before giving it back to me and 3 they didnt even put Toyota parts on my vehicle, they decided to go the cheap way and do aftermarket parts. NEVER again!!! They have lost my service as well as any other people that I know if it is up to me!!!

Richard C

I have mixed feelings about this place. I chose to go here for insurance work. The paint matched although in some areas had trash underneath the paint. I wont make a big deal about that because I know how hard it is to paint a vehicle also a black car at that but what I dont appreciate is the overspray on the windows. I brought it to their attention soon as I saw it. They asked for the keys back and said they would handle it. 10 mins go by. They say the car is good now. From what I see it does. I have errands to run so I take off. After getting a few things done I come back to me car (parked in the sun) I noticed the passenger side of the car windows still have hand prints all over it inside and out! But I was told they cleaned all the windows of overspray. Not the case! Ok its just hand prints right? As I walk on the driver side to get in the car I see scratches on the upper part of the rear window. Now when I gave them the keys back to get the overspray off I noticed a guy using a glass cleaner with a razor. (Ive seen this done when professionals tint vehicles so assumed a professional knew what they were doing) of course I called back to let them know. Then answer I get was the razor we use to clean the windows would t scratche the window. really!? So well see whats done about it on Monday. On top of my issues there were several other people coming back in to have problems fixed that they caused while the vehicles were in the shop.

Michelle J

Poor customer service: never received updates on the work being done, I had to call them each week. The staff acts as though they are doing you a favor by fixing your car when it should be the other way around - they should be thankful for your business. Sloppy work: I had to return the car 3 times to fix the same repair! The 2nd time I returned the car, they neglected to replace a window that should have been on their list. As well, numerous and OBVIOUS scratches on the car that were never buffed out. The 3rd time I returned the car was because the work they did to the roof of the car caused significant water leakage into the trunk area after every rain. Poor attention to detail: I do not understand why the bother to wash your car before returning it to you as if that will somehow cover up the shoddy work they did. The car wash is terrible and streaky. My car looks better dirty than after being washed by Mark Jacobson Body Shop! Do yourself a favor, dont waste your time with Mark Jacobson Body Shop. Go to Gerber instead...the quality of their work is unmatched!

wayne taylor

I am very unsatisfied with there service, as the color of the parts replaced are nmot the same( its a little darker) then when I broyught my truck up there be fixed my backup camera was working fine, now it does not work and because i painted some spots on my back gate some time back I am the one that supposed to have broke the camera: Thnats bull and they know it.I will not ever take any of my vechiles to that body shop again. IK paid cash for that truck and i thougyht that I was intering a good relationship with this company but one thing for sure They are perty slick;Mark Jacoboson IK would be ashambed of those people:!!!!!!!!!!!!!!!!!!!!!!!!!!