United States Postal Service

Address:	150 Wrenn Dr, Cary, NC 27511, USA
Phone:	+1 800-275-8777
Site:	tools.usps.com
Rating:	5
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–12PM Closed

Location

Photos 14

Reviews 5

Synco Cuntact

If you are there after 5:00pm, even though you arrived before, they will rush you out; constantly asking you are you ready. If you are working on organizing a few packages, it can be a distraction. This time I had a few packages to be sent priority and one overseas; no priority envelope, just the priority tape they use. They were all chatting so much that the person who was taking care of me neglected to send the overseas item priority, meaning that there is no tracking on the package. I looked at the receipt before leaving, but only to check that all of my items were sent, not whether they were priority, because I requested all to be sent priority. Today, when I saw that there was one item on the receipt that was not sent priority I thought that since it was sent overseas , maybe there was a policy in place that I didnt know about. I called the office today at 1:00pm, and the manager who I spoke with told me that she didnt know whether a package could be sent priority overseas. I thought that was weird, but mostly dishonest. I simply called another post office and without any thought or delay the manager I spoke with told me, absolutely, a package can be sent priority overseas. I thought so, but the manager at the post office where my package was sent, kept telling me that all packages under a certain weight are sent First Class. I asked her, even if I requested priority? How does that work really? Basically she lied about all of this, and I called her back to tell her that I spoke to one of her colleagues who was obviously aware of generic Post Office protocol. My resolve is that the person who was talking so much to his colleagues, was not paying attention to what he was doing at the end of day, and the manager I spoke with did not want to get involved with any possible complaints about it. I have no tracking on my very important package and there is nothing I can do about it. Now I have to really check their work going forward, even though I thought I had checked the details on the receipt. I saw that the package details were on there, but I did not see or pay attention to the fact that the tracking number was not on a list with 6 other items that had priority status on the receipt. When I saw tracking numbers on every other item, I didnt bother to look again, especially since I saw the details of the overseas package listed.

J T

This PO is not as bad as most people describe it. If you dont want to wait in a line come earlier in the day. There are issues in this PO that keep it from being as good as others like Morrisville. A) You have a demographic of clerks who are past the mid-point of their careers. They need to do more to rotate staff and get younger people up front. Reassign these veterans around and break up the club. They will focus on their jobs more. B) Management Issues, from what I have seen directly the clerks at the front desk are directed to not step outside of the box, stay at your station and do as you are told. You might have four or five people waiting for pickups and only one clerk assigned for that, and you have a number of clerks not servicing customers. Although today I did see someone step outside of the box and offer to help track packages out of the back. People perform better when they feel empowered. The work culture in this branch does need updating. C) Sometimes Sloppy work: It seems at least once a month we get mail addressed to the wrong house, even the wrong street. D) Confused or dishonest parcel delivery: If you have a package that needs to be signed for, we have seen the package carrier just mark that they could not deliver the package and left a notice. In fact they never came to the house and never left the notice. Either they were confused and went to the wrong house, or they missed the package and realized when they got back. Either way, postal records were falsified. E) Letter carriers: I generally have a good experience with our normal letter carriers. They have a tough job and other than the occasional wrong address delivery, I have no concerns at least about our carrier(s). F) Phone customer service: Its terrible. If you get through on the phone and leave a message, dont expect a call back. You might get a call back. But the number of folks assigned to answer phones is clearly inadequate. This is not the worst PO in the country. But it has a lot of work to do. Go there with plenty of time to spare. Be nice and courteous and things could go better for you than you think.

Saar Conradi

I moved into my new house over 4 MONTHS ago. I submitted a change of address the day I moved in. To this day, they have not managed to deliver me mail here. I emailed, called customer service, and even physically showed up at the post office more than once to sort things out. Still nothing. Now they were "unable to deliver" a package to my address for no good reason. I showed up in hopes of picking it up myself... they could not find it nor figure out where it went. They promised to call me later that day to once they figured it out, never called. Showed up again the next day, same deal, could not find it, promised they will call, for sure this time, nothing. That was 5 days ago. Still no call, still no online tracking update (last update was 9 days ago saying "sorting complete"), and of course, still no package. I am tired of being mad. I will simply instruct everyone sending a package to use UPS (or any other competent service) and pray that no one sends me any time-sensitive mail for... the rest of my life?

Christian Nicholson

I have tried for 4 years now to stop getting the mail of the previous owners of our home, and the mailman just ignores everything I do even though I have followed specific procedures multiple times, including asking people at the post office about it. Also asked him one time in person to make sure my shipping label was correct and he just said "I dont know" and was completely unhelpful. Also, today I have called at least 20 times to the main phone number (the only number I can find) to ask some urgent passport-related questions, and no answer and no way to even leave a message (recording just says "no one is available to take your call" then it hangs up on you). I also had problems with a post office box I had there last year - the list goes on and on. Im sure all post office employees blame the government for all the problems (not allowing enough staff, cutting hours, whatever) and if thats the case then fine, but overall there is a big problem and it is very frustrating.

Qanuk Sawyer

Never had a problem at this post office. Every time I have been in there I have been helped with no attitudes as others have mentioned. Packages are fine and my postman who delivers to my apartment complex from this office is the best post office worker ever! He will stop loading boxes to give you your packages and mail personally and learns faces and addresses QUICK. Overall, I am very happy with every aspect of this post office. Maybe some of the negative reviews are from folks who want things right now, I dunno. There are lines and slow times in their office occasionally, but generally no more than any other wait or situation you would encounter in other government offices. Considering the cut backs they have had, I completely understand how the process can be slow at times or occasional bad attitude. But that is life, take a breath and relax. We all have our good and bad days.