Sugar Creek Tire & Auto

126 E Sugar Creek Rd, Charlotte, NC 28213, USA

Address:	126 E Sugar Creek Rd, Charlotte, NC 28213, USA
Phone:	+1 704-597-9513
Site:	sugarcreektire.com
Rating:	3.2
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–3PM Closed

Location

Photos 6

Reviews 9

Eddie Bess

As consumer We have privileges given to us in business world and one is a privilege to take your business elsewhere particularly when customer service is not valued and you spend hard earned $$$$ . I was a 1st time customer At 126 E. Sugar Creek Tire & Auto/ Good Year(independent owner franchise) one of the owners by the name “Toby” took the opportunity to speak derogatory reference my inquiry status of my vehicle repair and a uber driver who was Only trying to assist me in a pick up.. I Was trying to get an idea to arrange a ride. I was advised vehicle would be ready the following day by 12noon due to awaiting a car part ETA (time of part arrival) 0700. However, the Next DAY 12noon came and no follows up so I assume the vehicle may not be ready. I waited until 4:34pm to telephone Mr. Toby (one of the owners) immediately upon me inquiring by telephone he abruptly blunted out “I don’t have time to sit here on the phone and talk to you all because we are too busy working”. I was trying to explain I had an uber enroute and just needed some information reference status of my vehicle so I can cancel if needed. First, of all the part was to suppose to arrive by 0700am and I was advised to pick up car by 12 noon AND because I work in an emergency healthcare trying to get an idea. Key point: Bad customer service Sabotages 2nd Chances for your business, Cause Potentially loyal customers to slip away.He spoke harshly no sense of dignity for customer service kindness. This owner disposition spoke volume about returning there for Business. I shared story with my military colleagues as well. It was said to me we have been in business here a long time so we are “Not” hurting for business. So please whoever read this post I am not just Yapping this guy is unprofessional and his first impression is a lasting one in a SERVICE field of work. The irony of it all it goes a long way in my arena of work (HEALTHCARE) a service field. Honestly we are all vulnerable when your car goes down. There are other independent owner with a Good Year title in Charlotte area. To pay for a service and get unwarranted disrespectful response, on top of no Regards to how you treat your new customers and to be treated like your money did not just give him business. The audacity of the comments. Mr. Toby does NOT comprehend REPEAT CUSTOMERS will tell No one, BUT giving a person bad customer service a Customer will share with coworkers & colleagues, friends, church members, and share the story in beauty salons and barber shops etc. I was a “First” time customer .Lastly, remember Mr. Toby in the Competitive Business World there is also someone else warming up in the bull pen to take other customers. You need to work on having a favorable impact in the business world of automotive car repairs. An appropriate response of kindness when dealing with customers. Words of wisdom

Domo S

Im not from the area so I was calling around to see my options to replace my sensor in my car. I talked to the guy and he gave me a price. Well since I had called so many different mechanics I was making sure this was the one I wanted to go to, which it was... So I asked is this the place I called earlier about my sensor he said yes, I said how much was it again, he told me the price thats how I remembered this was the place I was going with. I was about to say ok Im on my way to you guys now, and he said hold that thought very sarcastically and hung up the phone dramatically. I think thats a horrible way to treat anyone customer or not. I was so mad that I had to do the review soon as I got off the phone with him and I dont even do reviews. You guys need to do way better with your customer service whether you want someone services or not.

Tou Xiong

Most HONEST shop you could probably find here in north Charlotte! They do not try to upsell you in service and car parts like most shops would, instead they tell you whats wrong and let you decide. They are very easy to work with as some people have stated here. Ive been taking my car here for well over 3 years now. Excellent auto shop. They should be rated higher!

Kortney Kirkland

They messed up. My husband brought a tire yesterday we did not go anywhere and this morning its flat it cant be patched and now the guy is saying someone did something to it. And is trying not to replace it.he also told my husband he on give a f**k Im not giving you your money back Instead of admitting to giving a crappy tire.

Darren Jones

I have been there twice and have had great service each time. The manager and tech were very easy to work with. They had the opportunity to upsell me but did not. Instead presented the issue and let me make the decision. I would definitely recommend visiting them for honest, friendly service.

Eduardo Rajo

Bad customer service! The area and waiting room is a big mess. Will never come back.

Mohammad arain

Went with a flat tire on snow day and they did great job without wast of the time.

rodrigo quevedo

Place was a mess and the attention was horrible while asking for prices.

Theresa Murphy

They were very fast and professional.