The Cleaning Authority - South Charlotte

7950 Nations Ford Rd #27, Charlotte, NC 28217, USA

Address:	7950 Nations Ford Rd #27, Charlotte, NC 28217, USA
Phone:	+1 704-419-8737
Site:	thecleaningauthority.com
Rating:	3.5
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 7

Reviews 11

Anastasiya Sanford

he Cleaning Authority was recommended to us, so we didnt expect any surprises from that company. Unfortunately there was A LOT. To first initial cleaning crew got late for few hours. They were cleaning the house only for 2 hours instead of promised 3-4 hours when we were hiring them. Crew has no idea how to clean at all, they did only 20% of their own list! House was left completely dirty. So they sent new crew to fix it - it was waste of time! For two cleanings they did less then 50% of what we paid for. Next cleaning supposed to be in 2 weeks and... no one came! We contacted call center, but never heard back from the company! In evening we got message: "Im sorry to have wasted your time waiting and wondering. I am not going to be able to continue cleaning at your home. I have lost some key employees/cleaners and do not have enough enough room on the schedule for recent new customers. Thank you for signing-up and trying our service." REALLY, Gary?!!! In evening? Thats not a business - thats a complete 100% mess in everything, literally no single good thing about that company.

Caitlin Monteith

I have tried several cleaning companies and finally found one I love! The owner came out to give me an estimate, and she was very accommodating to my needs with two kids and a dog. I felt comfortable that our house would be cleaned professionally and if I did have concerns they would be welcomed. Since they have come in and cleaned I can not say enough good things about the service. The staff is professional, and leave names of who came to clean along with who checked up on their cleaning. I love the fact that the products they use are eco friendly and safe my young children and dog. Details such as vacuuming furniture, changing bed sheets and dusting all my pictures are so appreciated. Any scheduling changes I have had to make have been taken care of with no issues. I highly recommend them - they are affordable, professional and I look forward to coming home to a clean house after they visit.

Leticia Vazquez

I work for The Cleaning Authority and one of my customers shared this wonderful testimonial: I can not explain to you the depth of my appreciation and admiration for the beautiful work those two girls did at my home today. Their performance far surpassed anything I had expected even though it was an "Initial Clean". This is the cleanest my home has been since we have owned it. As I explained to them, I have had a house cleaner for the majority of my 43 year marriage and those two girls did a far better job than any other cleaner I have ever had - whether a private person or an agency. Thank you, thank you. You have an extremely talented, pleasant, and professional team in Patricia and Arleny and I couldnt be happier. Total customer satisfaction! Thanks again and please let the girls know my appreciation for their work,

Lauren Lurz

I cant review their level of cleaning because they are so unresponsive. It took 2 weeks for me to receive a quote, and then a MONTH to get my initial cleaning on the calendar. Once I was on the calendar (I had to call the office to ask, because they did not call to notify me of the date), they did not accommodate my scheduling request. I called the office three times to tell them that the scheduled time did not work for me, none of my calls were returned. I eventually emailed and told them to cancel my cleanings, I would be looking for another service. The service was canceled, but not surprisingly... I did not receive a response to the email.

Karen Solnick

I have been through many cleaners in the past 2 years, mostly small business types. I have dark hardwood floors throughout my downstairs and with a dog and 3 kids, they get quite dirty. The Cleaning Authority team is the only one to get them cleaned the way I want them done! I have been very pleased with the service provided thus far with The Cleaning Authority. They have no trouble cleaning with my dog in the house and have been very responsive when emailing or calling about scheduling changes. I am happy to have found them!!

miyana graham

Yes the clean houses alright but they dont treat the employees fair. This place fired me because of a facial expression. We all have bills to pay and children to feed and to fire someone over something like that is just ridiculous!!! I wouldnt recommend this place simply because of of how they treat the employees. Also they hire a lot of illegal immigrants and ghetto girls so you have NEVER know whos really in your home. No Drug screens, Background checks and you dont even have to be a Legal US citizen to work here.

Melissa Parker

You dont realize how bad these people are until you get a new service. Constantly leaving moving items and just leaving them, cleaning products left out, broken items. Tried to call to speak to owner and was told they could maybe get back with me in a week. Go with a more local smaller company, trust me!

Anonymous User

Excellent service. They came early and did a great job cleaning my home. I was able to book an appointment right away. They are professional and very friendly.

Candace Manzella

Very happy with the service I have received from The Cleaning Authority! I always look forward to coming home to my clean house.

Yolanda YodaTheGreat

They do good work. But slavery is over.

Monica Kidd

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